New Reviewer

We bought a new 2016 Windsport at Pikes Peak Traveland Inc in Colorado Springs. The leveling system has not worked since day one.

It was in their shop four times before they figured out that the jack wiring was switched. When the system was leveling the left front and right rear (or opposite) would extend instead of front or rear jacks. The result of this is that the coach is so twisted that the door is very hard to open or close. Thor and Pikes Peak say that they can not do anything for this.

Now for water leaks, the p trap under the kitchen sink must be tightened every time we set up, water soaked all the clothing in the front closet the first time we camped when it rained, the shower leaked on the on the bathroom floor, the furnace shorts out when it rains, the kitchen floor floods during rain. The closet leak was fixed on the second trip to the shop. Thor and Pikes Peak cannot find a fix for the other leaks.

I have payed for two service orders for the kitchen and furnace even though the problem surfaced before the warranty expired. What has happened to customer service?

Product or Service Mentioned: Thor Industries Rv.

Reason of review: Damaged or defective.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

Thor Industries Cons: Customer service, Quality of coach.

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