Were do we begin. This was a cash purchase so afterward the dealer does not give a ***. Our Rear- End Locked up after 5 minutes from leaving the dealership. Motor Home Specialist did not even return our calls. We had the RV towed to California were a new Rear end was put in. The dealer is in Texas. Since that time a recall was issued and Motor Home Specialist indicated to Thor that it was fixed prior to sale. No defrost and nobs are stuck in one setting. Thor will not fix and said its a Ford problem now. Talked to Ford and they said that the knobs are not even there and no they will not fix the problem. Finally, Thor will do the upgrade but now the Wiring ( because the wrong Gage wire was installed at the factory has burnt and almost caused a fire inside the dash board. There are Cabinet doors with gobs of caulk inside. Now we have no heat coming from the cab heaters. All the Velcro has torn apart from the seat cushions. The staple job was just horrible.
We are suspecting that we were sold a used coach instead of new or it was a promotional coach. There is over $2,000 worth of upgrades to the suspension system and there was raw sewage in the black tank as we have not used them yet. There is also some strange sticker about 5 of them in the windshield that just make no sense . There is one in the doorway. Motor Home specials have never called us back after repeated phone call and e-mails. Some Thor Representative are nice but they are a nasty organization as they must get sick and tired of defending bad products. They are quick to blame others.
Well what could happen next, you guessed it a Crack Windshield and broken windshield sprayer motor. In fact the Windshield is swelling up in places. This is just not right for anyone. We are a very prominent family and will take the appropriate action as this is not how product should be released to normal people. We have asked our local T.V station to broadcast this Nightmare so that others can be warned about the R.V industry and shoddy products and the game being played to delay repairs. Lawsuit for sure !!! My kids will go viral with this ordeal to make sure Thor changes its ways. Shameful !!!!
Product or Service Mentioned: 2016 Thor Motor Coach Vegas Rv.
Reason of review: Damaged or defective.
Monetary Loss: $50000.
Preferred solution: Let the company propose a solution.
Thor Industries Cons: Quality of coach, Warranty service is slow at best, No compassion on phone, Wants to blame others, Driver from factory to dealer should have a checklist.
Location: Rancho Cucamonga, California
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