I purchased what I thought would me my dream RV & that dream has turned out to be a nightmare! I purchased their 45LT which is their flagship model.
Before I even left the dealership in VA, it took 3 additional days to fix all the problems in a brand new coach. The Aquahot system had a burnt wiring harness, the fridge had a broken water line & leaking inside the coach, the bath door was hung the wrong way & not able to access the half bath( absolutely insane to let a coach leave the factory like that). Stove top covers broken,cracked floor tile, etc. The wood & trim inside the coach is subpar work.
For a $350,000 coach, Thor has some serious issues & after dealing with their warranty dept for almost 4 months now, I can tell you they *uck! As of this letter, the RV is in the closest dealer that can service it & the full wall slide does not close all the way & this is the second attempt at trying to fix it. I don't think anyone knows how to! Also they never installed a sensor at the factory for the front zone heat & all it does it read the wrong temp on the thermostat which makes it 10-12 degrees off.
The front boiler zone also never worked.
I can go on but for now this is enough to give anyone who is interested in a Thor product to seriously look elsewhere...I have nothing positive to say about them & their warranty dept. I have exchanged 52 emails to them as of today & it appears that after the sale is made, they just don't give a ***!
Product or Service Mentioned: 2013 Thor Motor Coach Tuscany Rv.
Monetary Loss: $8000.
Location: Concord, New Hampshire
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