I have just finished reading the complaints about the flakey seats in various people's motorhomes. Wow -dejavu!!
I contacted Thor and got their Waranty department euphemistically called customer relations!! They stated as per their policy that our motorhome was not under warranty. So your problems with such things as vinyl seats cracking is your problem. I contacted Vini Iocco, the used car sales manager as I call him and he said that he would do us a favor- dealer cost seat covers but no installation.
He gave me the dealership's phone number but when I called, the dealership stated that they know nothing about this-surprise surprise! I contacted Flexsteel and they knew all about this issue as they make the seat coverings from the roll that Damon sent them. In this case, the vinyl was a bad product. They accepted some liability and sent me the captains seat coverings for free (no shipping charges).
I wrote the CEO of Thor Ind stating my concern on the handling of this matter and their assistant handed the letter down to (guess who) yes -Vini Iocco-mister warranty.
I had indicated in the CEO letter that after sales support was important to ensure that people might buy the product again if Thor Ind handled this correctly. He sent me a letter accepting my dissatisfaction but Thor Ind was not aware of any problems with the Flexsteel seat skins. I advised them as well that no action means no future purchases of a Thor Ind product and I would endeavor to advise as many people as I can, that Thor Ind is not a choice for my future purchases. I was in the process of telling the Warranty dept with a message "what an *** Vini Iocco is" so that they knew who they were working for.
I am still going to do this. It was good to see that I was not discriminated against with this particular product and that other product suppliers such as Freightliner, Flexsteel, Norcold and Fantastik remain number 1 in my book. Maybe we should sue Thor Ind in a class action suit.
Motorcoach companies are just as liable as the car manufacturers when they screw up a component. We pay enough for the enjoyment of a motorhome - why should we endure bad corporate decisions.
Location: Vancouver, British Columbia
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