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Verified Reviewer
New Reviewer

Not happy

Cant get anyone to tell me why the Lippert leveling systems keep tripping the breakers there are 1000s of complaints about this problems why hasnt anyone found a fix we have a 2019 Thor ACE the extended warranty doesnt cover that. They need a recall to fix this system I think the customers should start a class action law suit against all the manufacturers so it will get fixed

User's recommendation: Don’t buy until they fix the defect.

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1 comment
#1897306

Thank you for sharing this experience. You can contact our Customer Support team directly at 877-855-2867, or you can email me directly at tmcteam@tmcrv.com with the last 8 digits of your VIN# and I can assign a Customer Service Representative to your coach file.

ID
#2069680 Review #2069680 is a subjective opinion of poster.
Service
Lippert Components Customer Care
Pros
  • Great layout
Cons
  • Problem with levels
Preferred solution
Fix my problem at no charge to me

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Advanced Reviewer

Shoddy workmanship

My wife and I bought an THOR freedom elite class c 26 ft brand new in August 2018. before we even left the lot we had repair issue tickets submitted with the Camping World we bought it from. It had 1700 miles on it when we first purchased it and were told that was normal for a new coach. our list of repairs were from cosmetics, to no seal installed on the pop out, to electrical issues. We did have a good rapore with Thor and were guaranteed since we had electrical problems from day one that Thor would extend its one year warranty to cover the electrical issues and any component affected. Not So. For almost two years now our motor home has been in the shop a total of 6 months and it still has electrical issues. First the refrigerator quit working on one road trip. then the slide out had to be closed manually due to the motor. we were rained on when it stormed one night before the seal was installed on. the pop out. the chassis battery went dead several times. then the coach battery went dead. then on on trip to the repair facility we had electrical smoke in the coach. Finally the technicians found wires that were not installed correctly from the factory which was causing the majority of problems. We got the coach back and several weeks later the chassis battery was dead again. All in all we had over 50 items fixed repaired or replaced in the 20 months we have owned it. I made a courtesy call to Thor today 29 June 2020 and was told by the technician TS when I just was trying to relay information to avoid some other poor customer from having to go through what we did after paying $70000 for a new vehicle we thought we could enjoy.

User's recommendation: DO NOT BUY THOR.

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5 comments
#1922997

I reviewing thor reviews before signing my loan papers.

#1886103

Thank you for sharing this experience. If you contact us at tmcteam@tmcrv.com with your phone number, email, and the last 8 of your VIN, I can assign a Customer Support Specialist to your coach file.

#1899833
@TMC Team

I emailed you as requested a month ago and received no response. My vehicle is still in the shop with the same electrical problems I have had for the almost two years I have owned this vehicle.

The last time I called THOR directly I was told the vehicle was out of warranty and TS on my problem that was diagnosed as your factories quality control to ensure the vehicle was assembled properly. It was found that one of the negative ground wires had been hooked up to the positive terminal at the factory which now has caused massive electrical problems throughout the vehicle. Your technician at THOR basically called all the service technicians incompetent whom I have had the vehicle in for repairs at different locations for not finding your error sooner. with the smell of burnt electrical wires we witnessed and the last lot person witnessed, the problem has now become major.

I went back through all the times and services that have been performed and found the total shop time in the 23 months we have owned this vehicle has been 6 months with over 70 issues. We have been planning to use our RV for a trip since MAY of this year and now have to postpone our scheduled departure of 27 July indefinitely since the shop supervisor where the RV is at now still cannot locate all the systemic problems from your lack of quality in the first place. I am not a vindictive person, however, I find your lack of moral obligations very disturbing and the FEDERAL GOVERNMENT should be notified you are putting unsafe vehicles on the road.

Gary D. Ross MAJ, USAR Retired

#1922999
@Gary R Fmj

I reviewing thor reviews before signing my loan papers and these review are making me think it is better to lose my $1000 deposit and walk away.

#1923070
@Rodricus Qic

Dear Rodricus, Had my wife and I been more diligent, we to may have forgone our purchase. You should if you decide not to purchase be able to get your deposit back unless the dealer has poor reviews as well.

You need to check the dealership out as well as the manufacturer. The state attorney general for your state is a good resource for assistance as well as the consumer protection advocacy for your state.

Gary D. Ross MAJ, USAR Retired

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ID
#2021985 Review #2021985 is a subjective opinion of poster.
Product
2018 Thor Motor Coach 26He Rv
Pros
  • Work with you to an extent
  • Work with you initially
Cons
  • Quality of coach
  • Failure to pass on recommendations to seniors re workmanship
  • Takes forever to get warranty repairs waiting on parts
Loss
$15000
Preferred solution
All of the above with the exception of full refund. I am actually scared to stay in couch due to electrical smoke and problems witnessed.
New Reviewer

So many issues since we bought our motorhome in 2014!

Thor Industries - So many issues since we bought our motorhome in 2014!
Thor Industries - So many issues since we bought our motorhome in 2014!
Thor Industries - So many issues since we bought our motorhome in 2014!
Thor Industries - So many issues since we bought our motorhome in 2014!
Thor Industries - So many issues since we bought our motorhome in 2014!
Slide out broke, upper bed track is always an issue, exterior paint is cracking and all the pleather/leather on all seats are pealing and cracking! Ive contacted Thor and they said we have a 1 year warranty! They dont care that they put such crap in these motor home and dont stand behind their products! If I would of known about the so called leather being so cheap and would do this then I would of never purchased this RV now Im suppose to spend thousands of dollars redoing the captains chairs the couch and dinette after spending so much money for our rig? What a joke! Next step is to contact a lawyer and post pictures on social media because we shouldnt be responsible to re-do our furniture! Especially since they have known about this issue for years now and continue to install the same pleater/leather

User's recommendation: Don’t buy a Thor motorhome!!!!

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1 comment
#2092844

Same exact problem. Upholstery, of all things, is defective.

Thor ignores an obvious problem. Terrible customer service.

ID
#2015895 Review #2015895 is a subjective opinion of poster.
Location
Concord, Indiana
Product
Thor Industries Rv
Pros
  • Pretty motorhome
Cons
  • Extremely poor workmanship
  • Fail to accept responsibility of product
Loss
$5500
Preferred solution
Fix my Upolstry

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Verified Reviewer
New Reviewer

Kitchen lower cabinets fell off slide out because Slide Out broken

Our kitchen cabinets fell off the slide out, making it impossible to push the slide out or in, without someone else lifting the cabinet. Seems to be something wrong with the rollers or slide out mechanisms. The mechanic is still trying to figure it out. So far he is estimating thousands of dollars....and of course warranty so far is saying they will not cover it becuase it is probably something "we" broke. So disappointing.

User's recommendation: Don't buy a Thor :(.

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ID
#2015430 Review #2015430 is a subjective opinion of poster.
Pros
  • Layout
Cons
  • Construction
Loss
$5000
Preferred solution
Fix my Hurricane

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Verified Reviewer
New Reviewer

Changing ownship. Checking unresolvrd recalls

Have a 2014 tuscany 40rx. 4uzachcy2ecfm1227. .love the coach i talked one of your reps he indiated there were seven open recalls one to do with the brake pedal could be a saftey issue i have sent you people owner change doc . You said every thing was fine
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1 comment
#1882401

Thank you for sharing. Upon review of your coach file, it appears that one of our Customer Service Specialists has been assigned to your file. Please email me at tmcteam@tmcrv.com if further assistance is needed!

ID
#2006970 Review #2006970 is a subjective opinion of poster.
Location
Oklahoma, United States

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Verified Reviewer
New Reviewer

Constant issues

2015 Thor Miramar 35.3 Bought brand new. Constant issues with superslide. Upholstery is peeling throughout the camper. Spend just about the same amount of time in the shop fixing various issues as traveling. Maybe less traveling.....

User's recommendation: DO NOT BUY A THOR.

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ID
#1968304 Review #1968304 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Poor quality
  • Not standing behind their product
  • Very poor customer service
Loss
$7000
Preferred solution
I WOULD LIKE TO TRADE IT IN.

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Verified Reviewer
New Reviewer

Question

On our first trip in our 2020 Thor Quantum, two of the blind pulls came off of the shades. How can we put them back on so they stay on? Thanks for your help. We have been enjoying everything else and love this motorhome!

User's recommendation: So far most everything is great!

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2 comments
#1872392

Thor has been extremely helpful in correcting our concerns! We are extremely pleased.

#1871241

Thank you for giving us a positive review! We appreciate the time you took to share your experience.

Welcome to the Thor Motor Coach family! Our Customer Support Team would be glad to assist you with your questions.Please feel free to reach out to us at 877-855-2867 (Mon-Thurs.

8-5 and Fri. 8-4 ET) or email us at warrantysupport@tmcrv.com.

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ID
#1958738 Review #1958738 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

High priced Motorhome junk

Thor Industries - High priced Motorhome junk
Thor Industries - High priced Motorhome junk
Thor Industries - High priced Motorhome junk
Thor Industries - High priced Motorhome junk
Thor Industries - High priced Motorhome junk
StWe have a 2016 Thor Tuscany XTE 40 AX. Out of warranty. The pleather furniture is all peeling &;;;;; checking. thats, sofa, entertainment, driver, passenger 2 yrs. we were told that was a bad year for the flexsteel and Villa and nothing can be done. The entertainment seats cables broke. Also the kitchen composite counter top sink is cracking across the top. The front air and rear heater dont work. So many things have gone wrong. Too many to list. Some we fixed on own. While it was under warranty it took a year to get other problems fixed. We are older and do not have grandkids

User's recommendation: Run stay away from Thor.

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1 comment
#1865236

Hello! I would like to review your file and see if we can address your concern.

If you could send me the last 8 digits of your VIN, I can look over your file.

You can email me directly at TMCTeam@tmcrv.com or our Customer Service team can be reached today 8-5 (ET) @ 877-855-2867. Thanks, Thor Motor Coach Team

ID
#1932031 Review #1932031 is a subjective opinion of poster.
Pros
  • Lay-out of coach
  • Pretty motorhome
Cons
  • Sliding door to bedroom and bathroom poor workmanship
  • Playing phone tag with no results
  • Everything about thor
Preferred solution
Let the company propose a solution

Exterior finish deteriorerating

the rear driers side the finish is deteriorating it is a 2017 4 winds camper repair does not believe it is sun fading. Very dull clear cote gone even paste wax cannot restore

User's recommendation: read read read reviews I did not search enough now I regret it.

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ID
#1898472 Review #1898472 is a subjective opinion of poster.
Location
Ocala, Florida

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Verified Reviewer
New Reviewer

Query about waste & grey water tanks for 5th Wheel

Thor Industries - Query about waste & grey water tanks for 5th Wheel
Hi, I own a Thor Jazz 2008 model ( 2960 RLDU ) Fifth wheel in Australia. I'm having problems with cracks on the corners off my black & grey waste tanks, leaking when they get to 2/3 full. Have you still got available these tanks in stock, for purchase ? I have tried to seal them from the exterior with different methods, but have failed so far. Would you have any solutions to repairs or products, that will adhere to the tanks ? From your experiences over there is it possible to replace the tanks on site, re. inlet and outlet pipes ? I believe it is very hard to get products to adhere to the type of plastic tank. I also have the Sani-flush system connected to the black tank. Oh by the way, I'M very happy with my 5th Wheel and not emailing over the Pissed consumer term. Looking forward to your response. Cheers Ross

User's recommendation: This fault has occurred because of road conditions in Australia over a period of 10 years. I imagine the road conditions in the US are a lot smoother. Undulating road conditions cause a lot off twisting in the chassis frame.

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ID
#1893858 Review #1893858 is a subjective opinion of poster.
Location
Perth, Western Australia
Pros
  • Floor plan amount of windows and quality of my 5th wheel
Cons
  • Some of the construction of the cupboards

2018 Thor Miramar 35.2 Piece of #*@&

Bought the 2018 Thor Miramar 35.2 and immediately the super slide failed. All the Schwintek Slide tracks were replaced, both slide motors and the slide frame. To make matters worse I found out the slide frame was never shimmed properly, HOW THE *** could that pass inspections during building. My second slide also failed and had both motors and tracks replaced. I will give credit to La Mesa RV in Davis that they were very good about fixing the problems with little or no cost to me. Thank god I bought an extended warranty. I figure they have spent 8K in fixing these problems.

User's recommendation: Don't buy a motorhone with Schwintek Slide.........EVER!!!!!!!!

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1 comment
#1854035

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.

8-5 and Fri.

8-4) or you can email me directly at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I will have one of our Customer Support team members contact you

ID
#1879321 Review #1879321 is a subjective opinion of poster.
Location
Sacramento, California

Poor quality in two rv's

bought a new 25 foot with a real slide. it would not retract so I drove it back to the dealer & was told I had to push the retract button 6 times. what a lousy system. the front seat had to be pushed on a 45 degree angle before turning it. bought a 2016 axis 24.1 with poor seat upholstering & the arm rest would not go up all the way, the windows on both sides were leaking which caused the wall to buckle

User's recommendation: no way would i recommend.

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ID
#1859631 Review #1859631 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Product
Thor Industries Rv

Bad toilet

Called dealer they were great. Waited two weeks no answer from Thor. Called customer service 4 times before they said they would upgrade the toilet. Great. Dealer contacted me said they would not pay for labor. Called Thor back get a rude employee and because this was the first time this was reported they arent paying for the labor. Coach is new laws than a year old. Poor service.

User's recommendation: Be wary.

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ID
#1817488 Review #1817488 is a subjective opinion of poster.
Location
Tomball, Texas

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Verified Reviewer
New Reviewer

Warranty

Bought new 2018 freedom traveler a27 class A in 2018 and stereo would not work and they stated they replaced it and I looked at serial number in my paper work and it's still the same stereo. Driver side window that slides leaks water in and still leaks after taking back 6 times cause water is leaking on fuse box panel. Front windshield leaks at the top and water pours on my dash. Control panel flashing 9 times states short in hall ground still not fixed after 6 times going. Bedroom skylight has no screen on it when bought. Skylight in shower leaks water when we bought it. Front decals by headlight both sides split and shredding ( they said it's neglect from me. What ever.) When slides are out or in and it rains it comes in from top and bottom of the slides. Front end was supposed to be aligned when come from factory and Camping World said they couldn't do that I have to but it states it under the driver window. I'm not happy as you can tell. I see Lawsuit coming.

User's recommendation: Stay away from Camping World.

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1 comment
#1835396

Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4 ET) or you can email us at tmcteam@tmcrv.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.

ID
#1813237 Review #1813237 is a subjective opinion of poster.
Pros
  • View
Loss
$7000
Preferred solution
New RV

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Verified Reviewer
Advanced Reviewer

Stay aware from Thor industries brands(keystone rv's)

Thor allows their manufacturers of Keystone Rvs to place misleading/deceptive labels on their products! I have an rv that is labeled( Artic Package included), when in fact there isn't artic preparation included! Thor industries allows Keystone to sell these units knowing there wasn't any additional preparation done, with the exclusion of 3 tank heaters. That doesn't help keep the inside warm! Keystone manufacturing doesn't use actual cold/hot weather scenarios to make sure that the heating/cooling systems placed in their products are actually sufficient for the environment the owner actually encounters! Buyer beware!
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ID
#1787871 Review #1787871 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Let the company propose a solution