Thor Industries Reviews

Show reviews that mention
thor camping world problems coach world water service issues quality warranty
Showing 21 of 325 reviews Clear filter
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We bought our RV in November of 2018. We had discovered many issues with RV but were headed out west to visit our daughters for the winter. I had written a review on here and wanted to at least let the viewers here know how we were taken care of. When we returned, we...
View full review
View full review
1 comment
#1990725

We appreciate the time you took to share your experience, Nancy. Welcome to the Thor Motor Coach family!

If there’s ever a time you have questions, please reach out to our Customer Support team at 877-855-**** (Mon-Thurs.

8-5 and Fri. 8-4) or email us at warrantysupport@***.com.

ID
#2444475 Review #2444475 is a subjective opinion of poster.
Location
Seffner, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Finding chassis VIN to register 1999 Damon Intruder 351 Class A gas

bought this vehicle privately. Could not find a VIN anywhere on this vehicle. Have title in hand, with lots of past paper-work from state of Florida. After many phone tags through the Thor receptionist, I did talk to a Brian at Thor, who put me in contact with a Phil Kolopolous (sp?) at Ford chassis who did walk me through of where to find the VIN.

User's recommendation: Have patience. It takes time to get information from a business taken over by another.

View full review
ID
#2155219 Review #2155219 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Finding the VIN on the chassis of a 1999 Damon Intruder 351 Class A.

After many phone tags to Thor Industries, being passed to an answering machine via the phone receptionist, I finally talked to a "Brian" at the Ford chassis division. He did put me in contact with a Phil Kolopolous? (spelling) at Ford Chassis division who then directed me how to find the chassis VIN. Patience, mostly due to covid19 problems paid off. Thank you both for helping.

User's recommendation: have patience. Help is there.

View full review
ID
#2155199 Review #2155199 is a subjective opinion of poster.
Location
Lincoln, Nebraska

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not happy

Cant get anyone to tell me why the Lippert leveling systems keep tripping the breakers there are 1000s of complaints about this problems why hasnt anyone found a fix we have a 2019 Thor ACE the extended warranty doesnt cover that. They need a recall to fix this system I think the customers should start a class action law suit against all the manufacturers so it will get fixed

User's recommendation: Don’t buy until they fix the defect.

View full review
1 comment
#1897306

Thank you for sharing this experience. You can contact our Customer Support team directly at 877-855-****, or you can email me directly at tmcteam@***.com with the last 8 digits of your VIN# and I can assign a Customer Service Representative to your coach file.

ID
#2069680 Review #2069680 is a subjective opinion of poster.
Service
Lippert Components Customer Care
Pros
  • Great layout
Cons
  • Problem with levels
Preferred solution
Fix my problem at no charge to me

2018 Thor Miramar 35.2 Piece of #*@&

Bought the 2018 Thor Miramar 35.2 and immediately the super slide failed. All the Schwintek Slide tracks were replaced, both slide motors and the slide frame. To make matters worse I found out the slide frame was never shimmed properly, HOW THE *** could that pass inspections during building. My second slide also failed and had both motors and tracks replaced. I will give credit to La Mesa RV in Davis that they were very good about fixing the problems with little or no cost to me. Thank god I bought an extended warranty. I figure they have spent 8K in fixing these problems.

User's recommendation: Don't buy a motorhone with Schwintek Slide.........EVER!!!!!!!!

View full review
1 comment
#1854035

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.

8-5 and Fri.

8-4) or you can email me directly at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I will have one of our Customer Support team members contact you

ID
#1879321 Review #1879321 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Problems with kitchen sink, plumbing under sink is leaking.

I’ve had my unit 2 weeks, an A.C.E. 27.2. Noticed leak in water pipes under kitchen sink. Called Dealer and was told I could bring it in to them in 2 weeks but might take awhile to fix. Not happy, bought at MHSRV in Alvarado and I have to stay in motel while they fix. Should have been checked prior to delivery....driven 80 miles!!!
View full review
1 comment
#1762985

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1682117 Review #1682117 is a subjective opinion of poster.
Product
Thor Industries Warranty
Pros
  • Layout of the rig
Cons
  • Warranty service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Not happy

Mostly workmanship it is shoddy everywhere i understand i bought an affordable mobile home ACE 33.1 new Jan 2019. very few manuals i understand internet finding them is the way all products are going but if you do not know what you have how can you fine them. Is there a product list available for what is in my camper? How was it installed? Still can not get my large TV to play DVD's there are two HDMI cords coming from video cabinet one i have identified as going to outside TV and it works. The other seems to go to the large TV as it is the only other one with a HDMI cord attached but it will not work. And yes the TV works when i use another cord and putting a different DVD player with it. Strange thing is HDMI cord is two different sizes larger at dvd cabinet than it is at TV if it is not for the tv why was it connected? is there a connection under the floor or ceiling? Fridge will not stay working on propane when in drive getting ready to go camping next day. it will stay working on driving trip. Why is this? should i have battery switch on or off in drive. Because of this i am now running a 30 amp service at my house to work fridge. Also tried plugging fridge in directly by removing panel outside it did not work that did work on my last camper. Also found fridge drain when opening outside panel which my dealer said that model did not have one but that is another story. GPs system works sporadically which i can live with but it is placed so the passenger can not work on it to set up or use to look up anything while moving. Had to have most of my outside cabinet locks replaced by dealer and yes i have put most of my miles on camper going back to dealership 90 miles away. Camper now has a total of 1100 miles and we are learning that when we retire we will most likely have to trade in as we do not trust this camper. of course it will not be a THOR. At least it looks great as long as you do not open any space that work was done in. Buy your guys some tools it looks like they cut cable or hose openings with a hatchet. Can't get at plumbing valves to isolate for winterizing what were they thinking? As far as not thinking if the sewer is hooked up the black water valve has to be shut to close outside hatch door not a big problem but come on. Trying to talk to your tech people is a joke it is obvious they are not reading what i type in only want to refer me to a mechanic when i am talking about TV of course then i have to pay for the service thought i did that when i bought the product.
View full review
1 comment
#1727195

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1613116 Review #1613116 is a subjective opinion of poster.
Location
Sharon, Pennsylvania
Product
Thor Industries Rv
Reason of review
Access/ activation issues
New Reviewer
Thor Industries - 2017 THOR Challenger 37 TB CARGO DOORS DEBONDING
Thor Industries - 2017 THOR Challenger 37 TB CARGO DOORS DEBONDING
Thor Industries - 2017 THOR Challenger 37 TB CARGO DOORS DEBONDING
Purchased a Pre-owned 2017 THOR Challenger 37 TB with 5,045 miles from Buddy Greg's RV and Motorhomes in Knoxville TN on April 13 2018. It had damage to the Wet Bay Door that the dealer claimed the previous owner had hit something, it also had an issue with the...
View full review
View full review
ID
#1276634 Review #1276634 is a subjective opinion of poster.
Location
Wakarusa, Indiana
Product
2017 Thor Motor Coach Challenger Rv
Reason of review
Damaged or defective
We decided to rent an RV to take our family cross country this summer. We ended up with a brand new 2918 Thor Chateau 30D. Looks pretty at first glance, but within the first 500 miles we knew this thing would not last a year if we had chosen to purchase one. We drove...
View full review
View full review
1 comment
#1353640

So funny to see a renter in a Thor.

Unfortunately, I bought a Thor Miramar 34.3 for $109,000 in June 2016.

Long story short....

Im have now spent $12000 on an attorney for a breach of warranty thus far and revoked acceptance of the RV due to incredibly poor manufacturing and QC. Our full wall slide was drifting out during travel and they couldn't fix it after 4 attempts.

You must laugh at a guy like me.....

ID
#1073576 Review #1073576 is a subjective opinion of poster.
Product
2018 Thor Motor Coach Chateau 30d Rv
Reason of review
Bad quality
Thor Industries - Quality Control Sucks
Thor Industries - Quality Control Sucks
Thor Industries - Quality Control Sucks
Thor Industries - Quality Control Sucks
Jun 28, 2017**** Thor Motor Coach Four Winds 31E Bunkhouse Bought the Thor Four Winds 31E the end of April 2017. It's been back to the dealer for repairs multiple times and there are still has items on "order" that need replacing. The quality leaves much to be desired....
View full review
View full review
10 comments
#1562572

I bought a 2016 Thor Ace 29.3 fall of 2017. The dealers in my area (B.C.

Canada) are useless. Ordering parts from Indiana and paying through the nose! Now looking for wiring diagrams as I have a problem with the emaciator pump for the outside kitchen as it has no power and the fuse is good.

What a pain. At this rate I may be selling soon and not EVER buying Thor again!

View more comments
ID
#1067564 Review #1067564 is a subjective opinion of poster.
Product
2007 Thor Motor Coach Four Winds 31e Bunkhouse Ford Rv
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Swaying back and forth. It goes down the road just a rocking on calm days.

Driving down the road on calm days it rocks back and forth like the springs are weak or the shocks are shot. It only has 13000 miles on it anybody else have this problem ? Its onF 53 ford chasis 18000 Lb springs. THe bathroom stool is too high when you sit on it my feet don't touch the floor and I'm 6 ft tall. One of the hinges on a storage compartment door is almost wore out, the door sags when open. I wish I had gotten a double sink. More recepticles woud be handy to be able to plug in appliances and chargers for Ipads and phones
View full review
2 comments
#1339894

Yep, the 18,000 suspension is junk. We finally tamed ours down with front and rear sway bars and Koni shocks to help ride

#1325163

Brand new 2017 class c e450 Thor Chautau 31w, this has to be the worst motor home I have owned. Like other people the motor home is all over the road, weighted my motor home and the rear axle weight is over the gvw for this chassis.

This is why I the motor home is all over the road! Then if we load up the family the motor home is over the total gvw for this motor home. One of the selling points was that we would be able to tow a trailer, again the motor home is over the GROSS VEHICLE WEIGHT. So no towing,no family iand no fun.

This only one item, the Jack not leveling right, the canopy will not stay in the lower position, with the refrigerator that in this motor home if you dry camping (no hook up) you will be up all night with the generator turning on all night. This is just a few of the problems that we have had in the first 1000.0 miles.

View more comments (1)
ID
#1033589 Review #1033589 is a subjective opinion of poster.
Product
2016 Thor Motor Coach Ace Rv
Reason of review
suspension problem
Preferred solution
Let the company propose a solution
New Reviewer
Update by user Dec 14, 2016

I asked customer service if he had ever googled "Thor Outlaw". He said "no". I said "the first thing that pops up is complaints about the control board for heater." He said "unfortunately the way it's manufactured, water can get in those things and ruin them" really?!?

Original review posted by user Dec 13, 2016
...
View full review
View full review
4 comments
#1293683

thor has the worst customer service. we bought a new thor motorhome in sept 2016 spent one night in it.

had to take it to the shop in sept 2016 have been waiting for parts since that time and was told yesterday that we my or my get parts by the first of march 2017.

do not buy a thor product. we are going get lawyer if it takes much longer.

View more comments
ID
#972747 Review #972747 is a subjective opinion of poster.
Product
2017 Thor Motor Coach Outlaw Rv
Pros
  • Layout of the rig
  • Color of rv
  • Rv lifestyle and the floorplan
Cons
  • Extremely poor workmanship
  • I did not like thor quality or customer service
Reason of review
Damaged or defective

Thor Products no good

I was going to purchases a 2015 chateau from camping world and before signing, we were told be the General Manager that we lied about our trade-in and they were adding $6000.00 to the price of the Chateau. We laughed and walked out. We went to another Camping World and purchased 2016 Thor Chateau 31W. Well we have had it out on short weekends and at least 3 times a week I check out the coach. When I was camping both time I tried to Flush my black water tank and I heard water running on the ground. I looked and I was flushing alright the undercarriage of the coach. I had a Dish put on the coach and it works great on the front TV but nothing on the bedroom because no cables were set up on the TV. I haven't tried the outside one yet. Now stopped for 2 weeks from going to the coach because of illness. all my batteries. I turn off the switch for the batteries and still no go. I had to purchases a trickle charger to keep the house battery charged. We have not gone on a long trip but were planning on it this summer. All I can say is that any company that sells Thor Products will loose customers.
View full review
2 comments
#1313184

Purchased a class c@***g World in Garner NC last month. Went out this afternoon to take my visiting children for a short drive.

Well low and behold the slide outs want retract !

Haven't been camping in it yet and now I'm afraid to go and use the slides. Will definetly call dealer in the morning!

#1256170

get rid of it our super c has been broke 2 solid years ...... only the microwave and ice maker have been a constant just cancelled 10 reservations for 2017.... can;t trust them on the road or thor or anyone else to fix them

View more comments (1)
ID
#971877 Review #971877 is a subjective opinion of poster.
Location
Elkhart, Indiana
Product
2016 Thor Motor Coach Chateau 31w Rv
Reason of review
Other issue
Loss
$1500
New Reviewer

2016 Thor Motor Coach Vegas Rv Review

We've had our 2016 Thor Vegas for one year and its been in the shop 6 times for warranty issued. Poor quality craftsmanship.
View full review
ID
#946306 Review #946306 is a subjective opinion of poster.
Location
Dallas, Texas
Product
2016 Thor Motor Coach Vegas Rv
Reason of review
Bad quality
New Reviewer
Purchased Thor Marimar Motorhome new. In less than two years clear coat peeling and paint oxidizing. Camping world stated the was a problem with the work at the factory. Thor rep stated that everything was a gel coat. I had to prove that it did have a clear coat....
View full review
View full review
ID
#940873 Review #940873 is a subjective opinion of poster.
Location
Surprise, Arizona
Product
Thor Motor Coach Rv
Pros
  • Ford e450 chassis is well made
Cons
  • Poor quality of exterior
Reason of review
Bad quality

Brands Related to Thor Industries

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article