Thor Industries Reviews

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Captains chairs

Captains chairs finish is cracking an wearing off, 2018 Thor 31s with 6,000 miles these seats should be a factory recall very poor quality.

User's recommendation: poor quality for money spent.

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ID
#2498418 Review #2498418 is a subjective opinion of poster.
Preferred solution
repair finish of captains chairs

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New Reviewer
The day we took delivery of the Mobile Suite (April 2019) we had a leak under the bathroom sink. We fixed that ourselves, with the dealer, Robert Crist, giving us the needed pipe that we replaced. The rig was parked, closed and unused, for several months. When we...
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ID
#2467281 Review #2467281 is a subjective opinion of poster.
Product
Drv Luxury Suites Rv
Pros
  • General good design of rvs
Cons
  • Poor quality
Loss
$1500
Preferred solution
Let the company propose a solution

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New Reviewer

Water damage

2015 26' South Wind and walls already rotting from water damage!!
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ID
#2290734 Review #2290734 is a subjective opinion of poster.
Product
Thor Industries Rv
Preferred solution
Let the company propose a solution
New Reviewer

Nothing but problems from day one of ownership

I made the HUGE MISTAKE of buying a new Thor 22E four years ago. I had nothing but problems from the very start. Most problems were fixed under warranty, but still a major pain. After warranty expired, non stop problems continued. I finally sold the piece of crap.

User's recommendation: Avoid Thor at all costs.

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ID
#2136748 Review #2136748 is a subjective opinion of poster.
Product
Thor Industries Rv
Pros
  • Non
Cons
  • Poor customer support
Loss
$3000
Preferred solution
Let the company propose a solution

Poor quality in two rv's

bought a new 25 foot with a real slide. it would not retract so I drove it back to the dealer & was told I had to push the retract button 6 times. what a lousy system. the front seat had to be pushed on a 45 degree angle before turning it. bought a 2016 axis 24.1 with poor seat upholstering & the arm rest would not go up all the way, the windows on both sides were leaking which caused the wall to buckle

User's recommendation: no way would i recommend.

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ID
#1859631 Review #1859631 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Product
Thor Industries Rv

Stay far away

I am contacting you about our 2018 ARIA . As we have had multiple issues with this coach , with slides not working properly if at all ,refrigerator falling into the slide , walls popping loose in the mid coach bath and the bedroom and tile falling off the walls in the kitchen and floor tiles marred by the slides as well as the rear bathroom mirror falling off the wall , I have had to have the entire floor of the water tank compartment and the right side front storage compartment replaced as the original floors rotted out, mind you this coach is less than two years old. Now the inside of the main entrance door is so discolored as to be almost yellow and the driver and passenger seats are starting to peel. Information from other THOR owners implies that this is not an isolated incident.I am contacting you in hopes that THOR will take a stand behind their name and reputation and do something about this poor workmanship and substandard materials delivered in their coaches especially for the prices paid for them. As these problems continue to point to the workmanship and materials and so far THORS lack of concern and communication I find it harder and harder to express my confidence in a THOR product to any other potential buyers when the company itself declines to stand by their product. I am hoping that Thor will step up and back their product. Please let me know what can be done. The vin number for our coach is 4UZACHFC1JCJW6762 FREDERICK E. WOLKEN
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1 comment
#1785642

Thank you for sharing your experience. It looks like one of our customer service team members has reached out to you and is working on your file.

ID
#1723135 Review #1723135 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
New Reviewer

Resolved: Poor quality in material used in furniture

Update by user Oct 30, 2019

this issue is not resolved

Original review posted by user Oct 30, 2019
013 hurricane 32a .Called customer care said there was nothing they could do about this problem. Tried to find out if they would be going after the company the made this material, was told not that they no of. Looks like they have known about this for awhile and still did nothing. Wont be buying any of there products again, prefer to buy from a company that's proud of what they place in there rv's.
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1 comment
#1770099

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4 ET) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number, and Email, and I can then have a customer support team member contact you.

Resolved
ID
#1694301 Review #1694301 is a subjective opinion of poster.
Pros
  • 1 person i talked with was great
Cons
  • Quality very poor
Reason of review
Bad quality
Loss
$3000
Preferred solution
have company replace damage upholstery since they knew this was happening
New Reviewer

Thor Compass Leak repair / Camping World

Bought a new Thor Compass and in 6 months noticed something happening with floor getting soft and lumpy. We only used it 3 weeks becuse we bought it at end of season and took a spring trip for 3 weeks.Took back to Camping World of Island Lake Ill. They opened floor and found it was moldy. Found a bad connection from toilet leaking underneath.Took 4 weeks to get ok for warrenty work apporoved for 30 hrs of repair. Thor wanted Camping World to work on it beause Thor was behind in repair work at factory. Needless to say it has been in the shop for 8 wks. Now and we cant get parts or people to know how to repair it. We are back in forth with calls to Thor and Camping World pointing the finger. Mean while we are without a trailer for the season and still paying for poor quality and poor repair service from both companies.
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2 comments
#1757151

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

#1770400
@TMC-TEAM007

You still were not very helpful in pushing Camping World in making repairs. Your spoke person replied they could not interfere in what Camping World does or there repair work.

Even though you had no time to do the repairs yourself and told us to yous Camping World. Your craftsmanship is lacking and needs much updating. After seeing so many complaints about Thor products and how many brands you own.

I am not surprised that customers are looking elsewhere. The word out there is that if you buy a Thor product your going to have several issues the first couple of years.

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ID
#1668600 Review #1668600 is a subjective opinion of poster.
Location
Wauconda, Illinois
Pros
  • Layout of the rig
Cons
  • I did not like thor quality or customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
We bought a new 2016 Windsport at Pikes Peak Traveland Inc in Colorado Springs. The leveling system has not worked since day one. It was in their shop four times before they figured out that the jack wiring was switched. When the system was leveling the left front and...
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ID
#1668554 Review #1668554 is a subjective opinion of poster.
Product
Thor Industries Rv
Cons
  • Quality of coach
  • Customer service
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer
The wood work is separating from underlayment . Poor quality Screws are falling out of the under bed compartment where the water pump is. Very poor quality! The valve for the water is under the bed therefore you must take the mattress off the bed and open the hatch to...
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ID
#1651261 Review #1651261 is a subjective opinion of poster.
Product
Thor Industries Rv
Pros
  • Looks very pretty
  • Nice size
  • Ford e450 chassis is well made
Cons
  • Terrible quality
  • Fail to accept responsibility of product
  • Air condition low quality
Reason of review
Bad quality
Loss
$8000
Preferred solution
Let the company propose a solution
New Reviewer

Leather seats are flaking off.

Thor Industries - Leather seats are flaking off.
Thor Industries - Leather seats are flaking off.
I have a 2015 Challenger 37tb. The leather on driver, passenger seat and dinning table seating are flaking off. Looks terrible. I am ashamed to let people come in and look at the motorhome now. This is an ongoing problem with Thor. I had a 2007 Hurricane and the same thing happened with it. They blamed it on a bad batch of material from China. Thor did how ever send me new covers for the Hurricane. Will do nothing about the 2015 Challenger. This will be the last Thor product I ever buy. Will tell everyone to stay away from Thor.
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2 comments
#1741215

Thanks for sharing, this is a huge concern of mine and when i read "vinyl" for seat material .... UUGG

#1735662

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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ID
#1628216 Review #1628216 is a subjective opinion of poster.
Location
Concord, Indiana
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
Purchased 2018 Thor Hurricane (new) and have had problems ever since! - awning sensor not working (should retract with high winds), awning arm is now bent - panel indicator lights for batteries is NEVER accurate - inverter went bad, had to replace - issues with...
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1 comment
#1716874

Thank you for sharing this experience. You can email me at TMCTeam@***.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1585998 Review #1585998 is a subjective opinion of poster.
Location
Stuart, Florida
Product
2018 Thor Industries Hurricane Rv
Pros
  • Customer support people were nice
Cons
  • Terrible quality
  • Quality control
Reason of review
Dealer repairs are not of quality
Preferred solution
Let the company propose a solution
New Reviewer
The heat/ air conditioning control on the center console do not work dealer said this is a Ford problem? Took it to Ford Service they say it's not a Ford problem but a Thor issue. All the Thor dealer will not work on my Motorhome? Including the Dealer I purchased it...
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2 comments
#1994496

did they ever get it fixed or working. i am experiencing the same problems with mine?

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ID
#1514948 Review #1514948 is a subjective opinion of poster.
Location
Spring, Pennsylvania
Product
Thor Industries Rv
Cons
  • Quality of product
  • Not happy
Reason of review
Problem with delivery
Loss
$7500
Preferred solution
Let the company propose a solution
New Reviewer
To say I'm disappointed would be a mild understatement. Recently, while on a trip in our 2016 Thor Palazzo, my wife chose to operate our factory installed Axxera brand, model AVM10BH DVD Multimedia Receiver which includes CD, Bluetooth, AM/FM and camera, housed in a...
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3 comments
#1960309

I have the same problem and was given the same NO solution. Thor needs to step up and offer a solution.

Dual Electronics was allowed to stop production and offer no service. We are stuck with obsolete equipment after spending lots of money on a motorhome. We don't want the smaller screen replacement. We want and need the 10.1 inch screen.

Upset, L. Collier Warsaw,IN

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ID
#1358965 Review #1358965 is a subjective opinion of poster.
Location
Elkhart, Indiana
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer
Terrible workmanship, so many issues, i cant list them all, going back to flag rv in westboylston mass to get it right. If not i will file a complaint with the BBB, CONSUMER PROTECTION ANGENTCEY AND ATTORNEY GENERALS OFFICE OF MASS.
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1 comment
#1571753

Did they ever resolve it? I’m curious what can be done legally since I’m pretty sure they won’t take ours back and give a full refund.

Terrible workmanship and quality control.

The consumer should not have to complete the building of a unit. We were told there would be issues with a new unit but I’ve had to pay for storage on a unit it’s not parked at and a payment for a rig we haven’t had since the end of August.

ID
#1333475 Review #1333475 is a subjective opinion of poster.
Location
West Boylston, Massachusetts
Product
Thor Industries Rv

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