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New Reviewer

Unacceptable services

Bed motor failed on new magnatude coach ,,trip ruined unable to use king bed on 2week trip ,general rv tampa says it will be mid August to get new motor this customer service is completely unacceptable, i need this usable by the 29 July to travel ,the cab over bed is used by a male person traveling with me ,i am unable to use the ksize bed in my new motorhome
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1 comment
#2209438

Hello William, Thank you for sharing your experience. I have assigned a Customer Support Team member to your file and someone will be contacting you. Thank you!

ID
#3743904 Review #3743904 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Preferred solution
Let the company propose a solution

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New Reviewer

Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.

Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Bought a brand new 2021 Bighorn 5th wheel from one of your approved dealerships in Mesquite Texas, this was ExploreUSA, there was issues with it right off, they took pics and I took pics. They said they would get it fixed ASAP, filed a claim on 1-12-2021 was approved...
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ID
#3567149 Review #3567149 is a subjective opinion of poster.
Location
Mesquite, Texas
Pros
  • Rv lifestyle and the floorplan
Cons
  • Some of the construction of the cupboards
  • Product quality
  • Low quality workman ship
Preferred solution
For Heartland to buy this unit back, or replace it with a brand new one of the same model

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New Reviewer

Total loss of Tiffin Breeze from fire

Thor Industries - Total loss of Tiffin Breeze from fire
Thor Industries - Total loss of Tiffin Breeze from fire
Thor Industries - Total loss of Tiffin Breeze from fire
Our 2021 Tiffin Breeze 31BR caught fire sitting in a garage on 9/13/21. RV was declared a total loss as well as the garage, fortunately nobody was in or near it when it was destroyed. Two fire investigators agreed the fire started in the basement compartment behind the passengers seat where numerous controllers are located such as; inverter, solar panel, awning, etc. Very disappointed that Tiffin would not inspect the coach to determine root cause. Coach only had 3400 miles on it.

User's recommendation: Beware of Tiffin now that Thor owns it.

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Featured
ID
#3086122 Review #3086122 is a subjective opinion of poster.
Pros
  • Loved the ride and comfort of the tiffin breeze
Cons
  • Poor customer response
Preferred solution
Apology

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Advanced Reviewer

Continuing SAGA of electrical issues unresolved

Year three and since our last post for August of 2020 we have yet to make another vacation trip except to repair shops. Dead batteries again, battery isolator non operational again. Refrigerator not working in auto mode. Heating and air conditioning not working properly. Our motorhome has now been in the shop again since May of 2021 with ongoing. isselectrical
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ID
#2920096 Review #2920096 is a subjective opinion of poster.
Location
Williston, Florida

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New Reviewer

Captains chairs

Captains chairs finish is cracking an wearing off, 2018 Thor 31s with 6,000 miles these seats should be a factory recall very poor quality.

User's recommendation: poor quality for money spent.

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ID
#2498418 Review #2498418 is a subjective opinion of poster.
Preferred solution
repair finish of captains chairs

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New Reviewer

Ongoing problems with our Mobile Suite

The day we took delivery of the Mobile Suite (April 2019) we had a leak under the bathroom sink. We fixed that ourselves, with the dealer, Robert Crist, giving us the needed pipe that we replaced. The rig was parked, closed and unused, for several months. When we...
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ID
#2467281 Review #2467281 is a subjective opinion of poster.
Product
Drv Luxury Suites Rv
Pros
  • General good design of rvs
Cons
  • Poor quality
Loss
$1500
Preferred solution
Let the company propose a solution

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New Reviewer

Water damage

2015 26' South Wind and walls already rotting from water damage!!
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ID
#2290734 Review #2290734 is a subjective opinion of poster.
Product
Thor Industries Rv
Preferred solution
Let the company propose a solution
New Reviewer

Nothing but problems from day one of ownership

I made the HUGE MISTAKE of buying a new Thor 22E four years ago. I had nothing but problems from the very start. Most problems were fixed under warranty, but still a major pain. After warranty expired, non stop problems continued. I finally sold the piece of crap.

User's recommendation: Avoid Thor at all costs.

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ID
#2136748 Review #2136748 is a subjective opinion of poster.
Product
Thor Industries Rv
Pros
  • Non
Cons
  • Poor customer support
Loss
$3000
Preferred solution
Let the company propose a solution

Poor quality in two rv's

bought a new 25 foot with a real slide. it would not retract so I drove it back to the dealer & was told I had to push the retract button 6 times. what a lousy system. the front seat had to be pushed on a 45 degree angle before turning it. bought a 2016 axis 24.1 with poor seat upholstering & the arm rest would not go up all the way, the windows on both sides were leaking which caused the wall to buckle

User's recommendation: no way would i recommend.

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ID
#1859631 Review #1859631 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Product
Thor Industries Rv

Stay far away

I am contacting you about our 2018 ARIA . As we have had multiple issues with this coach , with slides not working properly if at all ,refrigerator falling into the slide , walls popping loose in the mid coach bath and the bedroom and tile falling off the walls in the kitchen and floor tiles marred by the slides as well as the rear bathroom mirror falling off the wall , I have had to have the entire floor of the water tank compartment and the right side front storage compartment replaced as the original floors rotted out, mind you this coach is less than two years old. Now the inside of the main entrance door is so discolored as to be almost yellow and the driver and passenger seats are starting to peel. Information from other THOR owners implies that this is not an isolated incident.I am contacting you in hopes that THOR will take a stand behind their name and reputation and do something about this poor workmanship and substandard materials delivered in their coaches especially for the prices paid for them. As these problems continue to point to the workmanship and materials and so far THORS lack of concern and communication I find it harder and harder to express my confidence in a THOR product to any other potential buyers when the company itself declines to stand by their product. I am hoping that Thor will step up and back their product. Please let me know what can be done. The vin number for our coach is 4UZACHFC1JCJW6762 FREDERICK E. WOLKEN
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1 comment
#1785642

Thank you for sharing your experience. It looks like one of our customer service team members has reached out to you and is working on your file.

ID
#1723135 Review #1723135 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
New Reviewer

Resolved: Poor quality in material used in furniture

Update by user Oct 30, 2019

this issue is not resolved

Original review posted by user Oct 30, 2019
013 hurricane 32a .Called customer care said there was nothing they could do about this problem. Tried to find out if they would be going after the company the made this material, was told not that they no of. Looks like they have known about this for awhile and still did nothing. Wont be buying any of there products again, prefer to buy from a company that's proud of what they place in there rv's.
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1 comment
#1770099

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4 ET) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number, and Email, and I can then have a customer support team member contact you.

Resolved
ID
#1694301 Review #1694301 is a subjective opinion of poster.
Pros
  • 1 person i talked with was great
Cons
  • Quality very poor
Reason of review
Bad quality
Loss
$3000
Preferred solution
have company replace damage upholstery since they knew this was happening
New Reviewer

Thor Compass Leak repair / Camping World

Bought a new Thor Compass and in 6 months noticed something happening with floor getting soft and lumpy. We only used it 3 weeks becuse we bought it at end of season and took a spring trip for 3 weeks.Took back to Camping World of Island Lake Ill. They opened floor and found it was moldy. Found a bad connection from toilet leaking underneath.Took 4 weeks to get ok for warrenty work apporoved for 30 hrs of repair. Thor wanted Camping World to work on it beause Thor was behind in repair work at factory. Needless to say it has been in the shop for 8 wks. Now and we cant get parts or people to know how to repair it. We are back in forth with calls to Thor and Camping World pointing the finger. Mean while we are without a trailer for the season and still paying for poor quality and poor repair service from both companies.
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2 comments
#1757151

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

#1770400
@TMC Team

You still were not very helpful in pushing Camping World in making repairs. Your spoke person replied they could not interfere in what Camping World does or there repair work.

Even though you had no time to do the repairs yourself and told us to yous Camping World. Your craftsmanship is lacking and needs much updating. After seeing so many complaints about Thor products and how many brands you own.

I am not surprised that customers are looking elsewhere. The word out there is that if you buy a Thor product your going to have several issues the first couple of years.

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ID
#1668600 Review #1668600 is a subjective opinion of poster.
Location
Wauconda, Illinois
Pros
  • Layout of the rig
Cons
  • I did not like thor quality or customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

Windsport lemon

We bought a new 2016 Windsport at Pikes Peak Traveland Inc in Colorado Springs. The leveling system has not worked since day one. It was in their shop four times before they figured out that the jack wiring was switched. When the system was leveling the left front and...
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ID
#1668554 Review #1668554 is a subjective opinion of poster.
Product
Thor Industries Rv
Cons
  • Customer service
  • Quality of coach
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Unhappy

The wood work is separating from underlayment . Poor quality Screws are falling out of the under bed compartment where the water pump is. Very poor quality! The valve for the water is under the bed therefore you must take the mattress off the bed and open the hatch to...
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ID
#1651261 Review #1651261 is a subjective opinion of poster.
Product
Thor Industries Rv
Pros
  • Ford e450 chassis is well made
  • Looks very pretty
  • Nice size
Cons
  • Evrything to do with quality including their correspondance
  • Not happy
  • Terrible quality
Reason of review
Bad quality
Loss
$8000
Preferred solution
Let the company propose a solution
New Reviewer

Leather seats are flaking off.

Thor Industries - Leather seats are flaking off.
Thor Industries - Leather seats are flaking off.
I have a 2015 Challenger 37tb. The leather on driver, passenger seat and dinning table seating are flaking off. Looks terrible. I am ashamed to let people come in and look at the motorhome now. This is an ongoing problem with Thor. I had a 2007 Hurricane and the same thing happened with it. They blamed it on a bad batch of material from China. Thor did how ever send me new covers for the Hurricane. Will do nothing about the 2015 Challenger. This will be the last Thor product I ever buy. Will tell everyone to stay away from Thor.
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2 comments
#1741215

Thanks for sharing, this is a huge concern of mine and when i read "vinyl" for seat material .... UUGG

#1735662

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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ID
#1628216 Review #1628216 is a subjective opinion of poster.
Location
Concord, Indiana
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

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