Thor Industries
Reviews and Complaints
Thor Industries Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thor Industries has 1.7 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout of the rig, Rv lifestyle and the floorplan, Ford e450 chassis is well made.
Cons: Customer service, Product quality, Company response to problems.Recent recommendations regarding this business are as follows: "Caution", "RUN HARD AND FAST !", "Make sure you look at everything before you make your purchase. This goes for ALL RV manufacturers", "I would not recommend KZ to anyone. In fact I am considering trading in my RV", "Stay away from Thor and Camping World".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thor Industries has 1.7 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout of the rig, Rv lifestyle and the floorplan, Ford e450 chassis is well made.
Cons: Customer service, Product quality, Company response to problems.Recent recommendations regarding this business are as follows: "Caution", "RUN HARD AND FAST !", "Make sure you look at everything before you make your purchase. This goes for ALL RV manufacturers", "I would not recommend KZ to anyone. In fact I am considering trading in my RV", "Stay away from Thor and Camping World".
Most users want Thor Industries to offer a solution to their issues.
Review authors value the most Style and Design. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Product or Service Quality. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bow, New HampshireThank You Thor!!!
- Aggressive sales
- Warranty fulfillment
- Quality of products
- Service and support
User's recommendation: Avoid their Products!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Asheville, North CarolinaThor RV’s are of the poorest quality, They are safety hazzards
My wife and I purchased a 2019 Thor Outlaw,
from North Trail RV Center in Fort MyersFl., on September 25, 2020.
We found out that our Thor Outlaw was manufactured in April of 2018 not in 2019, as
Thor and NTRV claimed. My research revealed that Thor and NTRV violated FTC
CFRs regarding assigning year of manufacture.
NTRV also violated FTC CFRs
regarding used RV sales. They did not affix a Buyers Guide and And Warranty information
on our RV. Thor and North Trail RV Center has falsified maintenance and Federal State
of Florida Documents. They fraudulently
misrepresented the Thor Outlaw that we purchased.
When we started our Cross Country trip in October 2020, we were inundated with serious Electrical, Plumbing, Toxic VOCs from resins
dumped in our heating system, Electrical Inverter Fire, Faulty air conditioning wiring, we had a show dog die from lack of air conditioning, due to faulty wiring by Thor.
My wife burned her foot while standing on a front floor vent.
The vents temperatures were,
192 F, 185 F by Sink and Bedroom Vent 165 F
When we did our Pre Delivery Inspection at the dealership, NTRV Center, we were not shown our Roof. When we arrived in NC I was able to look at the roof. The roof had been improperly repaired after the previous owner
did not fill all the holes he drilled in the roof to install all of his navigational, solar cells, communication systems and entertainment systems. The RV dealer, NTRV Center never
informed us of the problem with our RVs Roof.
We went and had an inspection of our roof that the dealer told us was in Pristine
condition. The required repair of the roof would cost approximately $15,000 to repair.
We never got an estimate for all the water and electrical damage caused by the leaking roof.
The dealer NTRV Center fraudulently misrepresented the condition of the RV they sold us in violation of FTC CFRs.
I have hundreds of pictures to verify what I am claiming. My pictures are the smoking gun!
How can I get these damning pictures to your legal department?
I am a Vietnam Veteran suffering from Agent Orange exposure. I have; Type II Diabetes, Skin Cancers, Neuropathy, Heart, Chronic Kidney Disease, and other, to be determined associated Agent Orange Diseases.
My wife has Type I Diabetes, two Heart Stents, and
Vision Loss.
Our monthly drug bills cost in excess of $3,500 per month our constitution pays.
We are stuck with an Thor RV that we cannot afford to fix and pay for.
Thor Industries and North Trail RV Center are;
devoid of, Honesty, Integrity, Morality, and Empathy.
When I first visited NTRV Center, the sales staff thanked me for my Vietnam Service and
looked forward to help us find the right RV for us. Thor and North Trail RV Center, showed how much they cared for a Vietnam Veteran, and a 74 and 75 year old retired couple.
- Useless
- Product quality
- Quality of product
Preferred solution: Let the company propose a solution
User's recommendation: Thor and North Trail RV Center, Avoid these Criminals
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bullhead City, ArizonaResponse to pissed consumer e-mail
The reason for my follow-up message is due to the fact I have taken all the prescribed steps you have suggested to no avail. I have reached out to THOR industries as have the customer service at general RV in Ocala, Florida where the motorhome is at currently.
This message was intended to let customers know they have "NO" recourse with THOR except to sue in the state of INDIANA. I have reached out to the ATTORNEY Generals of both the state of UTAH where the vehicle was purchased along with FLORIDA. Neither can help. I have reached out to numerous ATTORNEY's and accumulated numerous fees in the thousands of dollars to tell me my only option is to sue in INDIANA.
I have contacted THOR help team. I was basically told "TS" by one of them that the coach was out of warranty and good luck.
I have had field technicians from THOR saying they cannot fix the problem without basically rewiring the whole coach due to a "PARASITIC" electrical draw due to the battery cable hook-up that occurred at the factory. My hope and prayer is that a class action lawsuit federally will invite the Federal and State Government's to instill more stringent requirements of protection for consumers of the Recreation Vehicle industry.
- No schematics provided to repair facilities consumers
- Construction slapped together with parts laying around
- No wiring diagrams provided to repair facilities
Preferred solution: Full refund
User's recommendation: DO NOT BUY A THOR RV OR PURCHASE IN A STATE CONSUMER UNFRIENDLY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bullhead City, ArizonaTHOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
This is an ongoing SAGA with our 2018 THOR FREEDOM ELITE we bought new in August 2018. It is still in the shop with electrical issues, where it has been for the past "YEAR".
It took almost a year before our electrical issues were discovered and now even with the "PATCHES" put on the problems the "POOR" quality control which was THOR's fault from the beginning hooking up a negative ground coach battery cable to the positive terminal continues to affect all the electrical circuits in the coach and now has gone into the chassis electrical as well when the battery isolator switch failed "THREE" times.
The only legal repercussion is to file in INDIANA where THOR is based out of. THOR is immune to "LEMON LAWS".
- Only work with you when it suits them
- Thor treats their customers as if we were just fodder
- Immune to laws no lemon law on their product
- Put patches on to fix problems with used parts
Preferred solution: Full refund
User's recommendation: Do not buy a THOR product. Do Not buy an RV in a consumer unfriendly state (i.E. UTAH). Do not buy from Camping World.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKZ Leaks from Manufacturer not putting sealant correctly around back window
April 4, 2019: Bought and took home brand new KZ Connect Lite C231RL from Scenic Roads RV Dealership (Manchester, TN 37355) with two year warranty.
By at least June, started storing camper under Carport.
August 20, 2019: When to Scenic Roads RV for floor in front cargo compartment (passenger side) being wet. They replaced some of the boards in floor of compartment, had factory rep put vinyl floor in.
They said they found the leak with water testing, and repaired it.
While there they re-secured the inside ceiling where the smoke detector is and the bedroom curtain, because of sagging.
May 2020: to Scenic Roads RV Dealer for Skylight inside plastic broken loose. Delaminate on outside Drivers side. Daylight could be seen through hole under kitchen sink. Back window leak.
Front Plastic trim loose and sliding down. Asked them to reseal everything. Picked up on May 28th; were told everything done except still waiting on Skylight and Delaminate to be repaired later.
Late October 2020: Took Camper to Scenic Roads RV dealer for back window leak and back wall seemed rotten. Leak by back corner cabinet causing damage to bottom of cabinet.
Leak at back of slide on carpet. Floor in Bedroom rotting (passenger side). Leak over bed across the top by shelf and closets. Leak under bathroom sink.
Skylight that still needed repaired. Delaminate on Driver side worse.
Stayed at Dealer for about a month with nothing repaired and thought ALL the claims were submitted. Told they would work on it in January.
Stop at dealer that now had new owners on Jan. 9, 2021, to ask about getting Camper in for repairs.
Told they would work on it. Called on Jan 12th to remind them and told they were working on it. Called regularly for next 2 months. Called on January 21 and 26.
February 3, 4, 10. On Feb. 10 finally told they were not KZ dealer yet and not sure when they would be and that the previous owners did not leave any records with new owners.
Started talking with KZ Manufactures Representative on Feb. 4th, about Scenic Roads dealership not working with us.
Told to take to another dealer.
We made appointment with different New Dealer for March 9th.
Claim was submitted by new Dealer on March 11, 2021, and Denied by KZ within 4 minutes.
I spoke with warranty person at KZ on March 16, 2021, for 40 minutes trying to understand the denial, explain the Dealership issues including that they resealed the camper, explain the storage of camper under a carport, and ask for some grace. Told if Trailer had been maintained the leaks would not have happened.
The new Dealer sent the pics of issues. An over 3 inch section of Seal UNDER the back window frame was never there. Seal on outside of frame is intact.
New Dealer then submitted a Corrected-Updated work order March 18, 2021 to KZ.
KZ requested extra information about the hot water heater and delaminate, but not the window/back wall, or the front compartment.
March 19, 2021: My husband called KZ, and ask to speak to someone in charge in Warranty Department. After all issues and pictures sent to this person, he said we should have contacted KZ directly sooner.
Also said, we could bring the camper, at our own expense, the over 500 miles to them to evaluate. Then at a "reduced" shop rate they would repair it.
KZ left the sealant off the back window, but we have to pay for it to be fix while it is still under warranty?
- 2 year warranty
- Do not honer warranty
Preferred solution: Full refund
User's recommendation: Do you homework about KZ Campers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContinuing saga
We showed up at GENERAL RV in Ocala, Florida on 31 July 2020 where our motorhome had been since it was towed in on 25 June 2020 with electrical problems related to batteries going dead when hooked up to 110 source for an extended period of time. The technicians ran tests and initially thought it was the relay solenoid.
they said they even called THOR technicians to ask for a wiring diagram to trace the issues. According to the head service technician at General RV, the THOR technician told them they did not have a wiring diagram for our motorhome to help them to do more than the diagnostics they could with the limited knowledge they had. We picked up the motorhome since there was nothing further the technicians at General RV could accomplish without a wiring diagram. We then drove it home and packed for our trip that had been postponed a week already.
I hooked the RV up to our 110 volt supply at our home for the night to get the refrigerator cold. In the morning I disconnected the 110 volt, turned off the refrigerator, and turned on the propane to run the refrigerator. I purged the gas lines by lighting the stove. I then turned the refrigerator back on to AUTO mode and after less than a minute the gas ready light on the refrigerator started blinking.
I turned off the switch for several minutes and turned it back on in AUTO mode. The green and orange light were solid for less than a minute when the orange gas light indicator started blinking again. After attempting this procedure for about ten minutes I put the refrigerator switch in gas only mode and had no more issues with operation. Our first night 1 August 2020 was spent at a rest stop just outside Lafayette, Louisiana.
I turned on the generator for the air conditioning. The air conditioning did not seem to cool much differently in fan mode or AC mode. Tried turning unit on and off at thermostat and the last time I turned it off and set thermostat at 55 it started to cool. Very little came out of the vents over the bed area.
The hot water was turned on to take showers and do dishes. The vent fan in the bathroom was inoperable. I tried to switch it on and off several times no response. I then turned off the hot water for the evening as well as the air conditioning.
I did get up a couple times at night to start the generator and try to cool us down. Sunday morning 2 August 2020 we got up turned on the generator to make coffee and heat our breakfast in the microwave. The hot water was turned up to clean up and shave. All this time the refrigerator had been on using propane and functioning as long as the switch was left in the gas mode.
Sunday night we stayed at an RV park and hooked up to 30 amp 110 Volt. I turned the switch on the refrigerator to AUTO mode and also hooked up to an external water source. I switched the refrigerator to auto to run on 110V and left the propane on for the hot water heater. Monday morning 3 August 2020 I turned on the hot water so we could take showers, have breakfast, make coffee.
When we were ready to leave I disconnected from the 110V power source we used and turned off the hot water switch. I had to again turn the refrigerator switch back to gas mode. The refrigerator did the same as Saturday morning on AUTO mode once it shifted from 110V to gas available. The gas indicator kept flashing after less than a minute.
We then departed the RV site and stopped for fuel 30 miles down the road. I fueled up with the fuel spigot being just behind the access door to the hot water heater. Nothing was amiss. We then stopped at the next town to antique shop.
I came out of the antique store some minutes later and noticed the hot water access door was burnt. I unhooked the door and peered inside to find the insulation burnt off several wires. Interestingly I had a call from a THOR representative over all the issues we have been having. I tried calling him back and no answer.
I then phoned the service manager at the general RV dealership to as what to do. He immediately told me to turn off the propane, shot down the coach electrical switch and not operate anything in the coach until we could get the vehicle to the shop in Utah where we purchased it. We called Camping World where we purchased the RV new and moved up our drop off date to Thursday. Again I tried calling THOR.
I had to leave messages again. Tonight we are staying in a motel room at an exorbitant price due to having our dog with us and fearing to let him stay in the RV let alone us staying in there and not knowing what other electrical shorts there may be with all these issues.
Preferred solution: a problem free unit. reibursement of time and money, trying to resolve these issues they claim are non existent
Poor Customer Service and Quality
- Poor customer service
- Product quality
Preferred solution: Let the company propose a solution
User's recommendation: Don’t by a Thor product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Youngstown, OhioMany issues with Class C 31 ft Thor Quantum
User's recommendation: Don't buy a Thor and even if what you choose is new, go over it inch by inch.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoddy workmanship
- Work with you to an extent
- Work with you initially
- Quality of coach
- Takes forever to get warranty repairs waiting on parts
- Poor quality of materials
Preferred solution: All of the above with the exception of full refund. I am actually scared to stay in couch due to electrical smoke and problems witnessed.
User's recommendation: DO NOT BUY THOR
So many issues since we bought our motorhome in 2014!
- Pretty motorhome
- Extremely poor workmanship
- Fail to accept responsibility of product
Preferred solution: Fix my Upolstry
User's recommendation: Don’t buy a Thor motorhome!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConstant issues
- Price
- Poor quality
- Not standing behind their product
- Very poor customer service
Preferred solution: I WOULD LIKE TO TRADE IT IN.
User's recommendation: DO NOT BUY A THOR.
High priced Motorhome junk
- Lay-out of coach
- Pretty motorhome
- Playing phone tag no help
- Sliding door to bedroom and bathroom poor workmanship
- Extremely poor workmanship
Preferred solution: Let the company propose a solution
User's recommendation: Run stay away from Thor.
Exterior finish deteriorerating
User's recommendation: read read read reviews I did not search enough now I regret it.
Bad toilet
User's recommendation: Be wary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
- View
Preferred solution: New RV
User's recommendation: Stay away from Camping World
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Hello, Gary. If you could email us at tmcteam @ tmcrv. com (without the spaces), we can forward your review to the appropriate personnel to be reviewed.
Hello, Gary. If you could email us at tmcteam@***.com with the last 8 of your VIN, we can send your review to the appropriate personnel to be reviewed.
Just to clarify - our email ends in " tmcrv. com" (without the space). I apologize that this did not display correctly in our original comment.