Thor Industries

Good product but poor customer service. Its been 4 days and still no response. I left a detailed message via their email service address and got a response that they received my message and some one would respond but they never did.

I bought a 2020 model Jayco Jayflight. New.

Paid cash. Foldout started breaking in half during 1st few months. Dealership Mcgaugh Rv now Croix or something claimed they couldn't find anything wrong parts they did order were never ordered as it turns out. After fighting for 3 yrs to get them to do the right thing, they say it'll cost me, even though I paid thousands for extended warranty.

Do not buy one of these. I can't believe I paid 40 grand for this thing. I guess you get what you pay for. Salesman told me it was the best out there.

Hahaha...

best of what? Scrap metal?

Quality of there Rvs are very Despicable, dangerous and unfit to put on any road. Oil change lite came on with only 1000 miles on it.

Water heater didnt work due to being Plummed wrong and loose wires lying next to it. Hot wires under our bed not connected to anything and outlet for microwave. Water leak in the overhead bunk are. Took two months to repair at Camping World.

Fridge handle broke off in my wifes hand. A lot of staples only half way installed in the side compartments

Appalling quality control. Thor was bad twenty years ago but I thought surely they would have improved since.

I had a Thor van that had appalling quality control. Everything was falling apart. The list is way too long to list. I couldn't trade it in fast enough.

Eventually I bought a small Tiffin motorhome. Tiffin used to be an outstanding brand and then Thor bought them.

The only saving grace for Tiffin is that their Red Bay factory service department. The only way I would ever buy anything associated with Thor would be with an independent preinspection.

Purchased a Thor class A motorhome which was in the shop the entire first year getting major defects worked on. The company is a scam supported by black rock, vanguard and other huge investment companies.

Do not buy a brand owned by Thor they are horrific. Many customers are suing them but under NDA so you wont hear about it.

Poor workmanship. Poor customer service.

They do not stand behind their products. They do not fix known defects in new models, using cheap materials instead.

House batteries are not charging this is like the 4th or 5th problem I am very underwelmed by this. We had this just over a year.

1st owner. Things should not be breaking yet. We purchased this one because of the re LI able batteries. What a joke.

If we can plug in we cant go. Youll never make it off grid with this

Fitting on water heater left loose. Leaked when we filled the water heater.

Hinges came out of wood cabinets. Way too short. Had to replace them all. Had to recaulk the skylights and vents because they leaked.

Sink in bathroom leaked and lots of little things.

We are retired and not looking for projects. Year around camper???

Since we 1st bought our 2023 trailer brand new we had many problems. So far we haven't had our trailer for about 5 months.

We are dealing with optimum rv in Pottstown PA and KZ connect person for the warranty and getting trailer fixed. Optimum rv made issues worse. We had it in for service 1st time recliners detached from Wall. Plus other issues.

When they reattached recliners they ripped the vinyl flooring. Did a horrible patch job. All slides are giving us problems.

Too much to list. I will never buy a kz connect ever again.

Your seats for driver and passenger are junk material is poor quality something that must be used on a regular basis. Why can you not use a different material ?

After only one year of ownership of our RV, the frig went crazy. The frig part turned freezer and freezer turned frig.

Unable to take back to location of purchase for repair at the time, I had to call a mobile repair service. They got a new frig ref unable to repair old one but they have to remove the whole island in order to remove old frig and install new one.

This is a design FLAW! Nothing will ever be the same in the young RV.

I would like to know your thoughts on your product.

Thank You

I just purchased this unit from camping world in Colfax NC and have it on its first drive. It is currently unsafe to drive without a much needed safeTPlus stability and front/rear seat bars.

Its impossible to keep on the road over 60mph and I should not have to pay camping world $3k to add the stabilizers and sway bars.

This is a class c motorhome and should be drivable. Please help.