Most helpful review
I can assure all of the Thor victims, I mean customers that if the Thor CEO had any motorhome issues that they would be resolved. This company has no clue what the word quality means. However some lame RV organizations manage to give Thor awards for their outstanding...
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118 comments
#1981847

Bought a new Thor Motorcoach from Paul Sherry before they sold out to camping world. Worst experience ever.

Salesman got a bad attitude when I told them about warranty repairs needed done was more worried about his commission. Was lied to about the 3 yr warranty and got stuck with factory defects to have to fix out of my pocket. Detected or had approx. 40 defects within 14 months, many were present before purchase.

They refused to fix the obvious factory defective window or cabinets mounted around the electric bunk that were installed out of square. So ended up with a $80k new motorhome with 1,300 mi's I can't lock up because of window and bunk rubs and damages the fake wood when operated. Been in shop good portion of time waiting on parts and repair. Seems like the dealer and Thor doesn't care about quality and defects, they stick the buyer with excessive down time, waiting on parts, trips to repair and try to avoid repairing some obvious factory defects (said 3 yr warranty expired in 1yr).

They won't do what's morally correct, seems everything changes once they get your money. I would never buy a Thor or from Paul Sherry again! Check out all the bad THOR reviews and BBB. Check every little thing out even if it takes days and make sure they fix them before receiving rv and signing sales agreement with any seller.

The life long dream and great experience feeling took a humongous dive after they got my money, the excessive non stop issues make me sick to my stomach, this thing will most likely quarter and dollar me to death! I wish I would have got a school bus and built one right myself, RENT one or bought different manuf. used one. Thor also makes many other brands.

UPDATE:Lippert (window factory) agreed to send window and replace. They have been great! Outstanding cust. serv.

Bless them! UPDATE: just got notified that thieves broke into service facility and stole my catalytic converter after waiting 6 weeks and counting for replacement parts. Now I'm possibly out $750 deduct. on my Ins.

The nightmare never ends! Would love to join class action suit and get replacement, I will never trust this rv on any kind of road trip short or long.

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ID
#785551 Review #785551 is a subjective opinion of poster.
Location
Birdsboro, Pennsylvania
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

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Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Bought a brand new 2021 Bighorn 5th wheel from one of your approved dealerships in Mesquite Texas, this was ExploreUSA, there was issues with it right off, they took pics and I took pics. They said they would get it fixed ASAP, filed a claim on 1-12-2021 was approved...
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ID
#3567149 Review #3567149 is a subjective opinion of poster.
Location
Mesquite, Texas
Pros
  • Rv lifestyle and the floorplan
Cons
  • Product quality
  • Warranty service is slow at best
  • Low quality workman ship
Preferred solution
For Heartland to buy this unit back, or replace it with a brand new one of the same model

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Advanced Reviewer
The reason for my follow-up message is due to the fact I have taken all the prescribed steps you have suggested to no avail. I have reached out to THOR industries as have the customer service at general RV in Ocala, Florida where the motorhome is at currently. This...
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ID
#3503374 Review #3503374 is a subjective opinion of poster.
Location
Bullhead City, Arizona
Cons
  • No schematics provided to repair facilities consumers
  • No wiring diagrams provided to repair facilities
  • Construction slapped together with parts laying around
Preferred solution
Full refund

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Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
This is an ongoing SAGA with our 2018 THOR FREEDOM ELITE we bought new in August 2018. It is still in the shop with electrical issues, where it has been for the past "YEAR". It took almost a year before our electrical issues were discovered and now even with the...
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ID
#3502074 Review #3502074 is a subjective opinion of poster.
Location
Bullhead City, Arizona
Pros
  • Only work with you when it suits them
Cons
  • Unsafe could have caused us bodily harm from poor workmanship
  • Immune to laws no lemon law on their product
  • Explosions due to faulty electrical wiring common
Loss
$90000
Preferred solution
Full refund

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New Reviewer
Upon driving off the lot in March after purchasing a 2021 Miramar 35.2 the cabin a/c was blowing hot air. Dealer initially advised it was a Ford problem, Ford advised it was Thor. Dealer finally agreed it was their resp but could not isolate the issue, Owner resolved...
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2 comments
#2104563

Hi Brandon! Thank you for sharing this.

I have assigned a Customer Support Team member to your file. If you have not been contacted within 2 business days, please email me at tmcteam@tmcrv.com and I will follow up.

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ID
#3160752 Review #3160752 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Customer service
Cons
  • Quality control
Loss
$500
Preferred solution
Let the company propose a solution

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New Reviewer

Total loss of Tiffin Breeze from fire

Thor Industries - Total loss of Tiffin Breeze from fire
Thor Industries - Total loss of Tiffin Breeze from fire
Thor Industries - Total loss of Tiffin Breeze from fire
Our 2021 Tiffin Breeze 31BR caught fire sitting in a garage on 9/13/21. RV was declared a total loss as well as the garage, fortunately nobody was in or near it when it was destroyed. Two fire investigators agreed the fire started in the basement compartment behind the passengers seat where numerous controllers are located such as; inverter, solar panel, awning, etc. Very disappointed that Tiffin would not inspect the coach to determine root cause. Coach only had 3400 miles on it.

User's recommendation: Beware of Tiffin now that Thor owns it.

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ID
#3086122 Review #3086122 is a subjective opinion of poster.
Pros
  • Loved the ride and comfort of the tiffin breeze
Cons
  • Poor customer response
Preferred solution
Apology
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
2021 Keystone Avalanche 390DS (By Thor Industries).. This 5th wheel is 7 months old and has literally everything falling off or apart. The control panel for starters was almost falling off the wall. Dealers won't work on it and the ones that can are busy with the...
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ID
#3006846 Review #3006846 is a subjective opinion of poster.

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Advanced Reviewer

Continuing SAGA of electrical issues unresolved

Year three and since our last post for August of 2020 we have yet to make another vacation trip except to repair shops. Dead batteries again, battery isolator non operational again. Refrigerator not working in auto mode. Heating and air conditioning not working properly. Our motorhome has now been in the shop again since May of 2021 with ongoing. isselectrical
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ID
#2920096 Review #2920096 is a subjective opinion of poster.
Location
Williston, Florida

My back up camera don’t work

We bought a 2016 Thor freedom elite class c motor home. The back up camera has never worked. Can we please have one sent to Rita Jones 227 east mission st strawberry point Iowa 52076. Thank you
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ID
#2856328 Review #2856328 is a subjective opinion of poster.
Location
Grinnell, Iowa
3rd RV, this 23H is my first class A. This coach chassis is the 2018 FORD E450 with V10 which I love. Only chassis issue I've had in 10K miles is a belt or idler pulley makes random annoying squelches under load. 10mpg sucks but oh well. As for THORS side of the build...
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ID
#2571894 Review #2571894 is a subjective opinion of poster.
Location
Oberlin, Ohio

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New Reviewer
Just need Owner Manual on our 2019 Thor Chateau Class C coach which we love. Did our first trip this past week and theres a lot of questions about the operation that I dont know. My husband is terminally ill and I bought this so we could have quality time, however, I...
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2 comments
#2014467

Hello Temia, All manuals can be found on our website following these instructions - Go to our website www.thormotorcoach.com. Click on “Owners” tab, then on “Owner Resources.” There you can input your VIN # and find videos, manuals, and other useful info that applies specifically to your unit.

The information varies depending on the age and model. We also have videos on YouTube.

If you would like further assistance, please feel free to contact us during business hours: Phone: 877-855-2867 Email: warrantysupport@tmcrv.com Live Chat: www.thormotorcoach.com, click on the “owners” tab and a Live Chat Representative will pop up on your screen. Business hours are Mon-Thurs from 8 to 5 and on Fri from 8 to 4 (ET).

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ID
#2555805 Review #2555805 is a subjective opinion of poster.

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New Reviewer

The condition of the leather fabric on the sofas, dinette and captain chairs

I recently purchased a 2015 Thor Tuscany 44MT from Bob Hurley. I am not upset or angry. Right now, I have a question which is very concerning to me. The leather material on the sofas, dinette, and captain all have extensive wear on the seats of the passenger chair and the welting is flaking off on the entire ensemble. Is this a material flaw or What? I can't see the coach having that much wear and tear that all the welting is peeling and flaking. Has anyone else experienced this same problem? I will provide pictures at a later date when I receive a response from the company.
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1 comment
#2004768

Hello Ali. Thank you for reaching out!

If you could please provide the last 8 of your VIN, I will pass this information along to one of our Customer Support team members. You can also call 877-855-2867 or email me directly at TMCTeam@tmcrv.com. Our hours are Mon.-Thurs.

8-5 and Fri. 8-4 (ET).

ID
#2511173 Review #2511173 is a subjective opinion of poster.
Service
Thor Industries Repair
Pros
  • Motor home design and layout very comfortable coach
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Captains chairs

Captains chairs finish is cracking an wearing off, 2018 Thor 31s with 6,000 miles these seats should be a factory recall very poor quality.

User's recommendation: poor quality for money spent.

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ID
#2498418 Review #2498418 is a subjective opinion of poster.
Preferred solution
repair finish of captains chairs

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New Reviewer
Thor Industries - KZ Leaks from Manufacturer not putting sealant correctly around back window
April 4, 2019: Bought and took home brand new KZ Connect Lite C231RL from Scenic Roads RV Dealership (Manchester, TN 37355) with two year warranty. By at least June, started storing camper under Carport. August 20, 2019: When to Scenic Roads RV for floor in front cargo...
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ID
#2474078 Review #2474078 is a subjective opinion of poster.
Pros
  • 2 year warranty
Cons
  • Do not honer warranty
Loss
$15500
Preferred solution
Full refund

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New Reviewer
The day we took delivery of the Mobile Suite (April 2019) we had a leak under the bathroom sink. We fixed that ourselves, with the dealer, Robert Crist, giving us the needed pipe that we replaced. The rig was parked, closed and unused, for several months. When we...
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ID
#2467281 Review #2467281 is a subjective opinion of poster.
Product
Drv Luxury Suites Rv
Pros
  • General good design of rvs
Cons
  • Poor quality
Loss
$1500
Preferred solution
Let the company propose a solution

About my new Quantum

Dont I would like my tankless water heater to be fixed before this Friday 12 March before I would like to take my second attempt of new purchase voucher vacation,I think you guys can do that of course, you you want , if you call the right people you can do it , is all in your power Thank you Cornelius

User's recommendation: Don’t ask me now.

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1 comment
#1990724

Thank you for sharing your experience Cornelius. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4 ET). You can also email me at tmcteam@tmcrv.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.

ID
#2449739 Review #2449739 is a subjective opinion of poster.

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