Thor Industries
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Just had a mobile repair company here to see why it was dead and stuck on its jacks. It needed all new batteries and a transfer switch.
Camping World said we were out of warranty and of course Thor does not care. We have only had the unit a little over a year of which...
Sounds about par for the course with Thor. I was lucky and pissed enough people off, I was passed on to a woman who used to work there, that actually cared some. She is now gone and Thor is a joke to try to deal with in regards to their very very short warranty
- Poor quality and poor customer service
Bought a new Thor Motorcoach from Paul Sherry before they sold out to camping world. Worst experience ever.
Salesman got a bad attitude when I told them about warranty repairs needed done was more worried about his commission. Was lied to about the 3 yr warranty and got stuck with factory defects to have to fix out of my pocket. Detected or had approx. 40 defects within 14 months, many were present before purchase.
They refused to fix the obvious factory defective window or cabinets mounted around the electric bunk that were installed out of square. So ended up with a $80k new motorhome with 1,300 mi's I can't lock up because of window and bunk rubs and damages the fake wood when operated. Been in shop good portion of time waiting on parts and repair. Seems like the dealer and Thor doesn't care about quality and defects, they stick the buyer with excessive down time, waiting on parts, trips to repair and try to avoid repairing some obvious factory defects (said 3 yr warranty expired in 1yr).
They won't do what's morally correct, seems everything changes once they get your money. I would never buy a Thor or from Paul Sherry again! Check out all the bad THOR reviews and BBB. Check every little thing out even if it takes days and make sure they fix them before receiving rv and signing sales agreement with any seller.
The life long dream and great experience feeling took a humongous dive after they got my money, the excessive non stop issues make me sick to my stomach, this thing will most likely quarter and dollar me to death! I wish I would have got a school bus and built one right myself, RENT one or bought different manuf. used one. Thor also makes many other brands.
UPDATE:Lippert (window factory) agreed to send window and replace. They have been great! Outstanding cust. serv.
Bless them! UPDATE: just got notified that thieves broke into service facility and stole my catalytic converter after waiting 6 weeks and counting for replacement parts. Now I'm possibly out $750 deduct. on my Ins.
The nightmare never ends! Would love to join class action suit and get replacement, I will never trust this rv on any kind of road trip short or long.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHello Temia, All manuals can be found on our website following these instructions - Go to our website www.thormotorcoach.com. Click on “Owners” tab, then on “Owner Resources.” There you can input your VIN # and find videos, manuals, and other useful info that applies specifically to your unit.
The information varies depending on the age and model. We also have videos on YouTube.
If you would like further assistance, please feel free to contact us during business hours: Phone: 877-855-**** Email: warrantysupport@***.com Live Chat: www.thormotorcoach.com, click on the “owners” tab and a Live Chat Representative will pop up on your screen. Business hours are Mon-Thurs from 8 to 5 and on Fri from 8 to 4 (ET).
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThe condition of the leather fabric on the sofas, dinette and captain chairs
- Motor home design and layout very comfortable coach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCaptains chairs
User's recommendation: poor quality for money spent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
- 2 year warranty
- Do not honer warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- General good design of rvs
- Poor quality
About my new Quantum
User's recommendation: Don’t ask me now.
Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs 8-5 and Fri 8-4 ET). You can also email me at tmcteam@***.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWe appreciate the time you took to share your experience, Nancy. Welcome to the Thor Motor Coach family!
If there’s ever a time you have questions, please reach out to our Customer Support team at 877-855-**** (Mon-Thurs.
8-5 and Fri. 8-4) or email us at warrantysupport@***.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Construction and ability to use as expected
- Worst quality ever
- Low quality workman ship
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWater damage
My 2016 came with an axxera AVM 10 BH stopped working
Water pump making louder than usual noise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFinding the VIN on a 1999 Damon Intruder 351 Class A gas motorhome.
User's recommendation: patience! Due to covid19 problems, having access to people is problematic.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFinding chassis VIN to register 1999 Damon Intruder 351 Class A gas
User's recommendation: Have patience. It takes time to get information from a business taken over by another.
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Hello Ali. Thank you for reaching out!
If you could please provide the last 8 of your VIN, I will pass this information along to one of our Customer Support team members. You can also call 877-855-**** or email me directly at TMCTeam@***.com. Our hours are Mon.-Thurs.
8-5 and Fri. 8-4 (ET).