Thor Industries Reviews
Thor Industries Reviews
HOW ABOUT A CLASS ACTION SUIT?
Would love to join a class action lawsuit against Thor!
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Verified Reviewer New ReviewerGrievences
Thor sent another Exxera radio. They mailed it to our home even after we asked them not to. We want a different radio because the other two Exxera radios they have installed in the RV have only worked once or twice.One customer service told us to contact the parts...
- Design of the clas c coleman
- Cheaply made
- Warranty
- Customer service
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Verified Reviewer New ReviewerThank You Thor!!!
User's recommendation: Avoid their Products!
- Aggressive sales
- Service and support
- Warranty fulfillment
- Quality of products
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Verified Reviewer New ReviewerThor RV’s are of the poorest quality, They are safety hazzards
Hello, Gary. If you could email us at tmcteam @ tmcrv. com (without the spaces), we can forward your review to the appropriate personnel to be reviewed.
- Product quality
- Extremely poor workmanship
- Useless
Customer service
User's recommendation: This is my second coach purchased from Thor ,I would recommend them as they do build a great motorhome.
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Verified Reviewer New ReviewerUnacceptable services
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Verified Reviewer New ReviewerBecause they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
- Rv lifestyle and the floorplan
- Some of the construction of the cupboards
- Product quality
- Warranty service is slow at best
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Verified Reviewer Advanced ReviewerResponse to pissed consumer e-mail
- No wiring diagrams provided to repair facilities
- No schematics provided to repair facilities consumers
- Construction slapped together with parts laying around
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Verified Reviewer Advanced ReviewerTHOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
- Only work with you when it suits them
- Thor treats their customers as if we were just fodder
- Put patches on to fix problems with used parts
- Explosions due to faulty electrical wiring common
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Verified Reviewer New ReviewerOn going issues with brand new Miramar 35.2
Hi Brandon! Thank you for sharing this.
I have assigned a Customer Support Team member to your file. If you have not been contacted within 2 business days, please email me at tmcteam@tmcrv.com and I will follow up.
- Customer service
- Quality control
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Verified Reviewer New ReviewerTotal loss of Tiffin Breeze from fire
User's recommendation: Beware of Tiffin now that Thor owns it.
- Loved the ride and comfort of the tiffin breeze
- Poor customer response
PUT TOGETHER LIKE IT WAS BUILT IN CHINA
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Verified Reviewer Advanced ReviewerContinuing SAGA of electrical issues unresolved
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My back up camera don’t work
Have had thor 23H for 1 yr now
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Verified Reviewer New ReviewerTo request an owners manual
Hello Temia, All manuals can be found on our website following these instructions - Go to our website www.thormotorcoach.com. Click on “Owners” tab, then on “Owner Resources.” There you can input your VIN # and find videos, manuals, and other useful info that applies specifically to your unit.
The information varies depending on the age and model. We also have videos on YouTube.
If you would like further assistance, please feel free to contact us during business hours: Phone: 877-855-2867 Email: warrantysupport@tmcrv.com Live Chat: www.thormotorcoach.com, click on the “owners” tab and a Live Chat Representative will pop up on your screen. Business hours are Mon-Thurs from 8 to 5 and on Fri from 8 to 4 (ET).
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Hello William, Thank you for sharing your experience. I have assigned a Customer Support Team member to your file and someone will be contacting you. Thank you!