Thor Industries Reviews
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Thor Industries Reviews
Bought a new Thor Motorcoach from Paul Sherry before they sold out to camping world. Worst experience ever.
Salesman got a bad attitude when I told them about warranty repairs needed done was more worried about his commission. Was lied to about the 3 yr warranty and got stuck with factory defects to have to fix out of my pocket. Detected or had approx. 40 defects within 14 months, many were present before purchase.
They refused to fix the obvious factory defective window or cabinets mounted around the electric bunk that were installed out of square. So ended up with a $80k new motorhome with 1,300 mi's I can't lock up because of window and bunk rubs and damages the fake wood when operated. Been in shop good portion of time waiting on parts and repair. Seems like the dealer and Thor doesn't care about quality and defects, they stick the buyer with excessive down time, waiting on parts, trips to repair and try to avoid repairing some obvious factory defects (said 3 yr warranty expired in 1yr).
They won't do what's morally correct, seems everything changes once they get your money. I would never buy a Thor or from Paul Sherry again! Check out all the bad THOR reviews and BBB. Check every little thing out even if it takes days and make sure they fix them before receiving rv and signing sales agreement with any seller.
The life long dream and great experience feeling took a humongous dive after they got my money, the excessive non stop issues make me sick to my stomach, this thing will most likely quarter and dollar me to death! I wish I would have got a school bus and built one right myself, RENT one or bought different manuf. used one. Thor also makes many other brands.
UPDATE:Lippert (window factory) agreed to send window and replace. They have been great! Outstanding cust. serv.
Bless them! UPDATE: just got notified that thieves broke into service facility and stole my catalytic converter after waiting 6 weeks and counting for replacement parts. Now I'm possibly out $750 deduct. on my Ins.
The nightmare never ends! Would love to join class action suit and get replacement, I will never trust this rv on any kind of road trip short or long.
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Verified Reviewer New Reviewer
- Rv lifestyle and the floorplan
- Product quality
- Warranty service is slow at best
- Low quality workman ship
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Verified Reviewer Advanced Reviewer- No schematics provided to repair facilities consumers
- No wiring diagrams provided to repair facilities
- Construction slapped together with parts laying around
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Verified Reviewer Advanced Reviewer - Only work with you when it suits them
- Unsafe could have caused us bodily harm from poor workmanship
- Immune to laws no lemon law on their product
- Explosions due to faulty electrical wiring common
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Verified Reviewer New ReviewerHi Brandon! Thank you for sharing this.
I have assigned a Customer Support Team member to your file. If you have not been contacted within 2 business days, please email me at tmcteam@tmcrv.com and I will follow up.
- Customer service
- Quality control
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Verified Reviewer New ReviewerTotal loss of Tiffin Breeze from fire
User's recommendation: Beware of Tiffin now that Thor owns it.
- Loved the ride and comfort of the tiffin breeze
- Poor customer response
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Verified Reviewer Advanced ReviewerContinuing SAGA of electrical issues unresolved
My back up camera don’t work
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHello Temia, All manuals can be found on our website following these instructions - Go to our website www.thormotorcoach.com. Click on “Owners” tab, then on “Owner Resources.” There you can input your VIN # and find videos, manuals, and other useful info that applies specifically to your unit.
The information varies depending on the age and model. We also have videos on YouTube.
If you would like further assistance, please feel free to contact us during business hours: Phone: 877-855-2867 Email: warrantysupport@tmcrv.com Live Chat: www.thormotorcoach.com, click on the “owners” tab and a Live Chat Representative will pop up on your screen. Business hours are Mon-Thurs from 8 to 5 and on Fri from 8 to 4 (ET).
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Verified Reviewer New ReviewerThe condition of the leather fabric on the sofas, dinette and captain chairs
- Motor home design and layout very comfortable coach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCaptains chairs
User's recommendation: poor quality for money spent.
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Verified Reviewer New Reviewer
- 2 year warranty
- Do not honer warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- General good design of rvs
- Poor quality
About my new Quantum
User's recommendation: Don’t ask me now.
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Hello Ali. Thank you for reaching out!
If you could please provide the last 8 of your VIN, I will pass this information along to one of our Customer Support team members. You can also call 877-855-2867 or email me directly at TMCTeam@tmcrv.com. Our hours are Mon.-Thurs.
8-5 and Fri. 8-4 (ET).