Thor Industries Reviews and Complaints
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Customers don't like
- Customer service
- Product quality
- Company response to problems
Customers like
- Layout of the rig
- Rv lifestyle and the floorplan
- Storage capabilities
Thor Industries - Never buy anything made by Thor
Bought a brand new 2017 for which had so many problems that we traded It in 6 months and lost $9000 bought a slightly used 2017 outlaw with 1500 miles on it and it is worse than the 1st one Rusting totally through the bottom
Every time we took out this coach - something went wrong. The list of issues is too long for this review but it ranged from electrical problems, multiple water/plumbing problems to slide issues. We contacted Thor directly and their Customer Service Manager is horrible...
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I liked
- Lay-out of coach
I didn't like
- Poor workmanship
- Poor customer service
- No accountability for issues
I brought a 2018 Thor aria in May of 2017. The coach has been in the shop for 280 day in the first year. In the first 16 months it has been in the shop for over 300 days. It is still in the shop. No warranty now. I may can raise goldfish in the bottom compartments....
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We have a 2017 Thor Vegas Class C RV that has a pronounced lean to the cab on the front drivers side. Two professional RV and Auto Body companies have, per Thor instructions, measured and found the unit to indeed be leaning as a result of the twisted frame. Thor has...
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Got home extended the slider, ran water in the sink, water all over the floor. They way the hooked up the hose to the connection to the gray tank looked like it was done by children. You could tell it happened before as there was glue on the fittings. Must be a union...
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To say I'm disappointed would be a mild understatement. Recently, while on a trip in our 2016 Thor Palazzo, my wife chose to operate our factory installed Axxera brand, model AVM10BH DVD Multimedia Receiver which includes CD, Bluetooth, AM/FM and camera, housed in a...
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Thor Industries - Worst Customer Service
Finally got in touch with a representative at Thor Not so Customer Service. They denied any responsibility for my failed awning, even though there was a recall by the manufacturer, Carefree. Pass the buck is all I got. Shame on all of them for their lack of service. Even the retailer could care less about my loss.
What year is your Thor? Make? I have a 2018 Quantum and the slide started acting up recently. We have been using the manual override located in the outside compartment. It involves pushing this little white button 6 times and holding it in the 7th time until the lights...
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Product
Thor Industries - 2019 outlaw
The 2019 Outlaw is a piece of junk also. To many problems bad materials poor workmanship you name it it was bad
Product
Similar to Thor Industries
Drove once and we have had nothing but problems. Leaks like a sieve, 3000 miles in a year. One trip, always in shop. Thor will not return calls. General RV has not been great. Our camper is on a Ford truck. I am going to let ford know what is going on and how unsafe If...
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Same problems here. And Camping World the dealer is even worse. Told me that my problems they have seen before, so why did I have to drive all the way home, find the problem, ...
Your Right Fella We bought one from the Factory in 2017 via our UK dealer and the thing leaked like a bucket with *** in it from DAY 1 Thor should have just replaced it but NO...