Most helpful review

HOW ABOUT A CLASS ACTION SUIT?

I can assure all of the Thor victims, I mean customers that if the Thor CEO had any motorhome issues that they would be resolved. This company has no clue what the word quality means. However some lame RV organizations manage to give Thor awards for their outstanding...
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119 comments
#2258162

Would love to join a class action lawsuit against Thor!

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ID
#785551 Review #785551 is a subjective opinion of poster.
Location
Birdsboro, Pennsylvania
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

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Grievences

Thor Industries - Grievences
Update by user Sep 11, 2022

Thor sent another Exxera radio. They mailed it to our home even after we asked them not to. We want a different radio because the other two Exxera radios they have installed in the RV have only worked once or twice.One customer service told us to contact the parts...

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ID
#3947705 Review #3947705 is a subjective opinion of poster.
Pros
  • Design of the clas c coleman
Cons
  • Cheaply made
  • Warranty
  • Customer service
Preferred solution
Full refund

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Thank You Thor!!!

Thank You, Thor, for posting all your Brands together on your main site. This way I can AVOID THEM ALL!!! (Save maybe Airstream.) After reading MANY reviews and articles, I would not trust ANY product you produce. Articles like Heartless Heartland. RVs shows what kind of Company you REALLY are! The ONLY way you made the 2022 Newsweek list of "Trusted Companies" is if you paid to be placed on it. Everyone knows Newsweek is no longer a trusted source of information, which is even more obvious when they show you on a list of "Trusted Companies".

User's recommendation: Avoid their Products!

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ID
#3885641 Review #3885641 is a subjective opinion of poster.
Location
Bow, New Hampshire
Pros
  • Aggressive sales
Cons
  • Service and support
  • Warranty fulfillment
  • Quality of products

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Thor RV’s are of the poorest quality, They are safety hazzards

My wife and I purchased a 2019 Thor Outlaw, from North Trail RV Center in Fort MyersFl., on September 25, 2020. We found out that our Thor Outlaw was manufactured in April of 2018 not in 2019, as Thor and NTRV claimed. My research revealed that Thor and NTRV violated...
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3 comments
#2227465

Hello, Gary. If you could email us at tmcteam @ tmcrv. com (without the spaces), we can forward your review to the appropriate personnel to be reviewed.

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ID
#3817964 Review #3817964 is a subjective opinion of poster.
Location
Asheville, North Carolina
Cons
  • Product quality
  • Extremely poor workmanship
  • Useless
Loss
$150000
Preferred solution
Let the company propose a solution

Customer service

Right now Thor is working to satisfy my complaints , they responded very quickly and were very sensitive to my needs.

User's recommendation: This is my second coach purchased from Thor ,I would recommend them as they do build a great motorhome.

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ID
#3765716 Review #3765716 is a subjective opinion of poster.
Location
Zephyrhills, Florida

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Unacceptable services

Bed motor failed on new magnatude coach ,,trip ruined unable to use king bed on 2week trip ,general rv tampa says it will be mid August to get new motor this customer service is completely unacceptable, i need this usable by the 29 July to travel ,the cab over bed is used by a male person traveling with me ,i am unable to use the ksize bed in my new motorhome
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1 comment
#2209438

Hello William, Thank you for sharing your experience. I have assigned a Customer Support Team member to your file and someone will be contacting you. Thank you!

ID
#3743904 Review #3743904 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Preferred solution
Let the company propose a solution

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Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.

Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Thor Industries - Because they companies you own, *** everyone over, and you have to allow this b/c EVERYTHING starts from the top in a business.
Bought a brand new 2021 Bighorn 5th wheel from one of your approved dealerships in Mesquite Texas, this was ExploreUSA, there was issues with it right off, they took pics and I took pics. They said they would get it fixed ASAP, filed a claim on 1-12-2021 was approved...
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ID
#3567149 Review #3567149 is a subjective opinion of poster.
Location
Mesquite, Texas
Pros
  • Rv lifestyle and the floorplan
Cons
  • Some of the construction of the cupboards
  • Product quality
  • Warranty service is slow at best
Preferred solution
For Heartland to buy this unit back, or replace it with a brand new one of the same model

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Advanced Reviewer

Response to pissed consumer e-mail

The reason for my follow-up message is due to the fact I have taken all the prescribed steps you have suggested to no avail. I have reached out to THOR industries as have the customer service at general RV in Ocala, Florida where the motorhome is at currently. This...
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ID
#3503374 Review #3503374 is a subjective opinion of poster.
Location
Bullhead City, Arizona
Cons
  • No wiring diagrams provided to repair facilities
  • No schematics provided to repair facilities consumers
  • Construction slapped together with parts laying around
Preferred solution
Full refund

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THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment

Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment
This is an ongoing SAGA with our 2018 THOR FREEDOM ELITE we bought new in August 2018. It is still in the shop with electrical issues, where it has been for the past "YEAR". It took almost a year before our electrical issues were discovered and now even with the...
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ID
#3502074 Review #3502074 is a subjective opinion of poster.
Location
Bullhead City, Arizona
Pros
  • Only work with you when it suits them
Cons
  • Thor treats their customers as if we were just fodder
  • Put patches on to fix problems with used parts
  • Explosions due to faulty electrical wiring common
Loss
$90000
Preferred solution
Full refund

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On going issues with brand new Miramar 35.2

Upon driving off the lot in March after purchasing a 2021 Miramar 35.2 the cabin a/c was blowing hot air. Dealer initially advised it was a Ford problem, Ford advised it was Thor. Dealer finally agreed it was their resp but could not isolate the issue, Owner resolved...
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2 comments
#2104563

Hi Brandon! Thank you for sharing this.

I have assigned a Customer Support Team member to your file. If you have not been contacted within 2 business days, please email me at tmcteam@tmcrv.com and I will follow up.

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ID
#3160752 Review #3160752 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Customer service
Cons
  • Quality control
Loss
$500
Preferred solution
Let the company propose a solution

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Total loss of Tiffin Breeze from fire

Thor Industries - Total loss of Tiffin Breeze from fire
Thor Industries - Total loss of Tiffin Breeze from fire
Thor Industries - Total loss of Tiffin Breeze from fire
Our 2021 Tiffin Breeze 31BR caught fire sitting in a garage on 9/13/21. RV was declared a total loss as well as the garage, fortunately nobody was in or near it when it was destroyed. Two fire investigators agreed the fire started in the basement compartment behind the passengers seat where numerous controllers are located such as; inverter, solar panel, awning, etc. Very disappointed that Tiffin would not inspect the coach to determine root cause. Coach only had 3400 miles on it.

User's recommendation: Beware of Tiffin now that Thor owns it.

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ID
#3086122 Review #3086122 is a subjective opinion of poster.
Pros
  • Loved the ride and comfort of the tiffin breeze
Cons
  • Poor customer response
Preferred solution
Apology

PUT TOGETHER LIKE IT WAS BUILT IN CHINA

Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
Thor Industries - PUT TOGETHER LIKE IT WAS BUILT IN CHINA
2021 Keystone Avalanche 390DS (By Thor Industries).. This 5th wheel is 7 months old and has literally everything falling off or apart. The control panel for starters was almost falling off the wall. Dealers won't work on it and the ones that can are busy with the...
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ID
#3006846 Review #3006846 is a subjective opinion of poster.

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Advanced Reviewer

Continuing SAGA of electrical issues unresolved

Year three and since our last post for August of 2020 we have yet to make another vacation trip except to repair shops. Dead batteries again, battery isolator non operational again. Refrigerator not working in auto mode. Heating and air conditioning not working properly. Our motorhome has now been in the shop again since May of 2021 with ongoing. isselectrical
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ID
#2920096 Review #2920096 is a subjective opinion of poster.
Location
Williston, Florida

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My back up camera don’t work

We bought a 2016 Thor freedom elite class c motor home. The back up camera has never worked. Can we please have one sent to Rita Jones 227 east mission st strawberry point Iowa 52076. Thank you
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ID
#2856328 Review #2856328 is a subjective opinion of poster.
Location
Grinnell, Iowa

Have had thor 23H for 1 yr now

3rd RV, this 23H is my first class A. This coach chassis is the 2018 FORD E450 with V10 which I love. Only chassis issue I've had in 10K miles is a belt or idler pulley makes random annoying squelches under load. 10mpg sucks but oh well. As for THORS side of the build...
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ID
#2571894 Review #2571894 is a subjective opinion of poster.
Location
Oberlin, Ohio

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To request an owners manual

Just need Owner Manual on our 2019 Thor Chateau Class C coach which we love. Did our first trip this past week and theres a lot of questions about the operation that I dont know. My husband is terminally ill and I bought this so we could have quality time, however, I...
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2 comments
#2014467

Hello Temia, All manuals can be found on our website following these instructions - Go to our website www.thormotorcoach.com. Click on “Owners” tab, then on “Owner Resources.” There you can input your VIN # and find videos, manuals, and other useful info that applies specifically to your unit.

The information varies depending on the age and model. We also have videos on YouTube.

If you would like further assistance, please feel free to contact us during business hours: Phone: 877-855-2867 Email: warrantysupport@tmcrv.com Live Chat: www.thormotorcoach.com, click on the “owners” tab and a Live Chat Representative will pop up on your screen. Business hours are Mon-Thurs from 8 to 5 and on Fri from 8 to 4 (ET).

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ID
#2555805 Review #2555805 is a subjective opinion of poster.

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