Thor Industries Reviews and Complaints
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Customers don't like
- Customer service
- Product quality
- Company response to problems
Customers like
- Layout of the rig
- Rv lifestyle and the floorplan
- Storage capabilities
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We traded a 10 yr old Winnie on a new 2016 Thor Windsport. I wish we would have read some reviews first. It is by far the cheapest poorly constructed product I have ever purchased. The list of items that work on this coach is very small. Actually the ford v-10 engine...
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Company wrote 0 private or public responses to the review from Oct 29.
Bought a brand new 2017 for which had so many problems that we traded It in 6 months and lost $9000 bought a slightly used 2017 outlaw with 1500 miles on it and it is worse than the 1st one Rusting totally through the bottom
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Company wrote 0 private or public responses to the review from Oct 14.
Anonymous
I met a gal who had a brand new Thor at a campground in AZ. She has a list of sixteen items, some big and some smaller. Customer service has been terrible both from the manufa...
I brought a 2018 Thor aria in May of 2017. The coach has been in the shop for 280 day in the first year. In the first 16 months it has been in the shop for over 300 days. It is still in the shop. No warranty now. I may can raise goldfish in the bottom compartments....
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Company wrote 0 public responses to the review from Oct 11.
Heather M Kelly
So glad you have posted this - we have now been forced to hire an attorney to help us. Our 2019 Thor was purchased in July of this year (2018) and it has been in the shop 90% ...
AnotherThir Victim1
All these reviews on pissed consumer! I also put our review on Yelp. I encourage everyone else to do so. Yelp - Thor Motor Coach, Elkhart, Indiana.
We have a 2017 Thor Vegas Class C RV that has a pronounced lean to the cab on the front drivers side. Two professional RV and Auto Body companies have, per Thor instructions, measured and found the unit to indeed be leaning as a result of the twisted frame. Thor has...
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Company wrote 0 private or public responses to the review from Oct 03.
Got home extended the slider, ran water in the sink, water all over the floor. They way the hooked up the hose to the connection to the gray tank looked like it was done by children. You could tell it happened before as there was glue on the fittings. Must be a union...
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Company wrote 0 public responses to the review from Sep 30.
Wild Bill
Of course they are not a union company otherwise the work would have been done right. Your union comment shows your ignorance about the trades. You deserve a Thor:)
To say I'm disappointed would be a mild understatement. Recently, while on a trip in our 2016 Thor Palazzo, my wife chose to operate our factory installed Axxera brand, model AVM10BH DVD Multimedia Receiver which includes CD, Bluetooth, AM/FM and camera, housed in a...
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Company wrote 0 private or public responses to the review from Sep 18.
Thor Industries - Worst Customer Service
Finally got in touch with a representative at Thor Not so Customer Service. They denied any responsibility for my failed awning, even though there was a recall by the manufacturer, Carefree. Pass the buck is all I got. Shame on all of them for their lack of service. Even the retailer could care less about my loss.
Company wrote 0 public responses to the review from Sep 18.
What year is your Thor? Make? I have a 2018 Quantum and the slide started acting up recently. We have been using the manual override located in the outside compartment. It involves pushing this little white button 6 times and holding it in the 7th time until the lights...
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Company wrote 0 private or public responses to the review from Sep 12.
Product
Thor Industries - 2019 outlaw
The 2019 Outlaw is a piece of junk also. To many problems bad materials poor workmanship you name it it was bad
Company wrote 0 public responses to the review from Sep 12.
Product
Similar to Thor Industries
Drove once and we have had nothing but problems. Leaks like a sieve, 3000 miles in a year. One trip, always in shop. Thor will not return calls. General RV has not been great. Our camper is on a Ford truck. I am going to let ford know what is going on and how unsafe If...
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Company wrote 0 private or public responses to the review from Aug 25.
Flyer2444
Same problems here. And Camping World the dealer is even worse. Told me that my problems they have seen before, so why did I have to drive all the way home, find the problem, ...
Anonymous
Your Right Fella We bought one from the Factory in 2017 via our UK dealer and the thing leaked like a bucket with *** in it from DAY 1 Thor should have just replaced it but NO...
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Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs. 8-5 and Fri. 8-4) or you can email us at warrantysupport@t...