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Thor Industries - Do Not Purchase a Thor!
Update by user Feb 06, 2018

Just had a mobile repair company here to see why it was dead and stuck on its jacks. It needed all new batteries and a transfer switch.

Camping World said we were out of warranty and of course Thor does not care. We have only had the unit a little over a year of which...

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13 comments
#1975730

Sounds about par for the course with Thor. I was lucky and pissed enough people off, I was passed on to a woman who used to work there, that actually cared some. She is now gone and Thor is a joke to try to deal with in regards to their very very short warranty

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Featured
ID
#1184134 Review #1184134 is a subjective opinion of poster.
Location
Elkhart, Indiana
Product
2016 Thor Motor Coach Palazzo Rv
Cons
  • Poor quality and poor customer service
Reason of review
Bad quality
Loss
$190000
Preferred solution
Let the company propose a solution
Most helpful review
I can assure all of the Thor victims, I mean customers that if the Thor CEO had any motorhome issues that they would be resolved. This company has no clue what the word quality means. However some lame RV organizations manage to give Thor awards for their outstanding...
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117 comments
#1981847

Bought a new Thor Motorcoach from Paul Sherry before they sold out to camping world. Worst experience ever.

Salesman got a bad attitude when I told them about warranty repairs needed done was more worried about his commission. Was lied to about the 3 yr warranty and got stuck with factory defects to have to fix out of my pocket. Detected or had approx. 40 defects within 14 months, many were present before purchase.

They refused to fix the obvious factory defective window or cabinets mounted around the electric bunk that were installed out of square. So ended up with a $80k new motorhome with 1,300 mi's I can't lock up because of window and bunk rubs and damages the fake wood when operated. Been in shop good portion of time waiting on parts and repair. Seems like the dealer and Thor doesn't care about quality and defects, they stick the buyer with excessive down time, waiting on parts, trips to repair and try to avoid repairing some obvious factory defects (said 3 yr warranty expired in 1yr).

They won't do what's morally correct, seems everything changes once they get your money. I would never buy a Thor or from Paul Sherry again! Check out all the bad THOR reviews and BBB. Check every little thing out even if it takes days and make sure they fix them before receiving rv and signing sales agreement with any seller.

The life long dream and great experience feeling took a humongous dive after they got my money, the excessive non stop issues make me sick to my stomach, this thing will most likely quarter and dollar me to death! I wish I would have got a school bus and built one right myself, RENT one or bought different manuf. used one. Thor also makes many other brands.

UPDATE:Lippert (window factory) agreed to send window and replace. They have been great! Outstanding cust. serv.

Bless them! UPDATE: just got notified that thieves broke into service facility and stole my catalytic converter after waiting 6 weeks and counting for replacement parts. Now I'm possibly out $750 deduct. on my Ins.

The nightmare never ends! Would love to join class action suit and get replacement, I will never trust this rv on any kind of road trip short or long.

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ID
#785551 Review #785551 is a subjective opinion of poster.
Location
Birdsboro, Pennsylvania
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
3rd RV, this 23H is my first class A. This coach chassis is the 2018 FORD E450 with V10 which I love. Only chassis issue I've had in 10K miles is a belt or idler pulley makes random annoying squelches under load. 10mpg sucks but oh well. As for THORS side of the build...
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ID
#2571894 Review #2571894 is a subjective opinion of poster.
Location
Oberlin, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer
Just need Owner Manual on our 2019 Thor Chateau Class C coach which we love. Did our first trip this past week and theres a lot of questions about the operation that I dont know. My husband is terminally ill and I bought this so we could have quality time, however, I...
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2 comments
#2014467

Hello Temia, All manuals can be found on our website following these instructions - Go to our website www.thormotorcoach.com. Click on “Owners” tab, then on “Owner Resources.” There you can input your VIN # and find videos, manuals, and other useful info that applies specifically to your unit.

The information varies depending on the age and model. We also have videos on YouTube.

If you would like further assistance, please feel free to contact us during business hours: Phone: 877-855-**** Email: warrantysupport@***.com Live Chat: www.thormotorcoach.com, click on the “owners” tab and a Live Chat Representative will pop up on your screen. Business hours are Mon-Thurs from 8 to 5 and on Fri from 8 to 4 (ET).

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ID
#2555805 Review #2555805 is a subjective opinion of poster.

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New Reviewer

The condition of the leather fabric on the sofas, dinette and captain chairs

I recently purchased a 2015 Thor Tuscany 44MT from Bob Hurley. I am not upset or angry. Right now, I have a question which is very concerning to me. The leather material on the sofas, dinette, and captain all have extensive wear on the seats of the passenger chair and the welting is flaking off on the entire ensemble. Is this a material flaw or What? I can't see the coach having that much wear and tear that all the welting is peeling and flaking. Has anyone else experienced this same problem? I will provide pictures at a later date when I receive a response from the company.
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1 comment
#2004768

Hello Ali. Thank you for reaching out!

If you could please provide the last 8 of your VIN, I will pass this information along to one of our Customer Support team members. You can also call 877-855-**** or email me directly at TMCTeam@***.com. Our hours are Mon.-Thurs.

8-5 and Fri. 8-4 (ET).

ID
#2511173 Review #2511173 is a subjective opinion of poster.
Service
Thor Industries Repair
Pros
  • Motor home design and layout very comfortable coach
Preferred solution
Let the company propose a solution

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New Reviewer

Captains chairs

Captains chairs finish is cracking an wearing off, 2018 Thor 31s with 6,000 miles these seats should be a factory recall very poor quality.

User's recommendation: poor quality for money spent.

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ID
#2498418 Review #2498418 is a subjective opinion of poster.
Preferred solution
repair finish of captains chairs

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New Reviewer
Thor Industries - KZ Leaks from Manufacturer not putting sealant correctly around back window
April 4, 2019: Bought and took home brand new KZ Connect Lite C231RL from Scenic Roads RV Dealership (Manchester, TN 37355) with two year warranty. By at least June, started storing camper under Carport. August 20, 2019: When to Scenic Roads RV for floor in front cargo...
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ID
#2474078 Review #2474078 is a subjective opinion of poster.
Pros
  • 2 year warranty
Cons
  • Do not honer warranty
Loss
$15500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
The day we took delivery of the Mobile Suite (April 2019) we had a leak under the bathroom sink. We fixed that ourselves, with the dealer, Robert Crist, giving us the needed pipe that we replaced. The rig was parked, closed and unused, for several months. When we...
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ID
#2467281 Review #2467281 is a subjective opinion of poster.
Product
Drv Luxury Suites Rv
Pros
  • General good design of rvs
Cons
  • Poor quality
Loss
$1500
Preferred solution
Let the company propose a solution

About my new Quantum

Dont I would like my tankless water heater to be fixed before this Friday 12 March before I would like to take my second attempt of new purchase voucher vacation,I think you guys can do that of course, you you want , if you call the right people you can do it , is all in your power Thank you Cornelius

User's recommendation: Don’t ask me now.

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1 comment
#1990724

Thank you for sharing your experience Cornelius. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs 8-5 and Fri 8-4 ET). You can also email me at tmcteam@***.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.

ID
#2449739 Review #2449739 is a subjective opinion of poster.
How in the world, you buy a new Thor less then one week driving from dealership to my home and the water heater not working, the trim around the door falling down , the curtains disconnected from windows, the floor linoleum tiles are cut and broken, the side of the...
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1 comment
#1990516

Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs 8-5 and Fri 8-4 ET). You can also email me at tmcteam@***.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.

ID
#2448835 Review #2448835 is a subjective opinion of poster.
Location
San Jose, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We bought our RV in November of 2018. We had discovered many issues with RV but were headed out west to visit our daughters for the winter. I had written a review on here and wanted to at least let the viewers here know how we were taken care of. When we returned, we...
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1 comment
#1990725

We appreciate the time you took to share your experience, Nancy. Welcome to the Thor Motor Coach family!

If there’s ever a time you have questions, please reach out to our Customer Support team at 877-855-**** (Mon-Thurs.

8-5 and Fri. 8-4) or email us at warrantysupport@***.com.

ID
#2444475 Review #2444475 is a subjective opinion of poster.
Location
Seffner, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Bought a new Thor Motorcoach from Paul Sherry before they sold out to camping world. Worst experience ever. Salesman got a bad attitude when I told them about warranty repairs needed done was more worried about his commission. Was lied to about the 3 yr warranty and...
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ID
#2413392 Review #2413392 is a subjective opinion of poster.
Product
Thor Industries Rv
Cons
  • Construction and ability to use as expected
  • Worst quality ever
  • Low quality workman ship
Loss
$90
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Water damage

2015 26' South Wind and walls already rotting from water damage!!
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ID
#2290734 Review #2290734 is a subjective opinion of poster.
Product
Thor Industries Rv
Preferred solution
Let the company propose a solution
New Reviewer

My 2016 came with an axxera AVM 10 BH stopped working

First this piece of stopped opening the front to change the CD. Then the units rear camera started cutting in and out.Now the rear camera and both side view cameras have completely stopped working.
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ID
#2198596 Review #2198596 is a subjective opinion of poster.
Location
Nitro, West Virginia
Preferred solution
Let the company propose a solution
New Reviewer

Water pump making louder than usual noise

I asked for technical assistance and I have not heard anything yet but it was 30 minutes ago
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1 comment
#1996822

go to your pumps manufacture's site. Chances are that you pump pressure needs to be adjusted. Simple job

ID
#2186470 Review #2186470 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Thor Industries Customer Care

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Verified Reviewer
New Reviewer

Finding the VIN on a 1999 Damon Intruder 351 Class A gas motorhome.

Could not physically find the VIN on this motorhome for Nebraska sheriff's inspection.

User's recommendation: patience! Due to covid19 problems, having access to people is problematic.

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ID
#2160754 Review #2160754 is a subjective opinion of poster.
Location
Lincoln, Nebraska

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Verified Reviewer
New Reviewer

Finding chassis VIN to register 1999 Damon Intruder 351 Class A gas

bought this vehicle privately. Could not find a VIN anywhere on this vehicle. Have title in hand, with lots of past paper-work from state of Florida. After many phone tags through the Thor receptionist, I did talk to a Brian at Thor, who put me in contact with a Phil Kolopolous (sp?) at Ford chassis who did walk me through of where to find the VIN.

User's recommendation: Have patience. It takes time to get information from a business taken over by another.

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ID
#2155219 Review #2155219 is a subjective opinion of poster.

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