Thor Industries
Thor Industries Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thor Industries has 1.7 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout of the rig, Rv lifestyle and the floorplan, Ford e450 chassis is well made.
Cons: Customer service, Product quality, Company response to problems.Recent recommendations regarding this business are as follows: "Look at forest river or Winnebago instead", "Don’t buy and product from Thore Industry & Camping World", "Stay away!", "Nope", "DO NOT BUY THOR PRODUCTS.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thor Industries has 1.7 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout of the rig, Rv lifestyle and the floorplan, Ford e450 chassis is well made.
Cons: Customer service, Product quality, Company response to problems.Recent recommendations regarding this business are as follows: "Look at forest river or Winnebago instead", "Don’t buy and product from Thore Industry & Camping World", "Stay away!", "Nope", "DO NOT BUY THOR PRODUCTS.".
Most users want Thor Industries to offer a solution to their issues.
Consumers are not pleased with Product or Service Quality and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Thor Industries Reviews
"Customer service"
Thor is one of the companies that should be listed as TBW (Thor Buyer Beware). Once they have your money, you are on your own. They do not stand behind their...
"Do not buy thor"
Poor workmanship. Poor customer service. They do not stand behind their products. They do not fix known defects in new models, using cheap materials instead....
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Verified Reviewer
Poor Customer Service after purchase
Due to how Thor deals with their customers and warranty items, I am not interested in owning this RV any longer. Since delivery of the new 2023 $480,000.00 unit in April 2023, we have had numerous items that were caused by the manufacturers negligence or failure to review and check their installed products to make sure they were operational.
This January I finally got a few of those older items finished seven months after the parts were ordered from Thor in July.
Prior to my service visit for those old repairs on January 15, 2024, I had discovered some rooftop issues that are just a matter of time before there is a major failure, this roof has seems that are moving and are telegraphing through the TPO waterproofing showing that they are not secured to anything at all, there is another area on roof that is obvious that the TPO product has become loose and un- adhered to the substrate, this roof top problem was evaluated and requested for repairs by my Dealership who sells these and recommends the repair be done and Thor has denied.
Thors written warranty on page 11 of the Warranty Guide is written about the Structural and Lamination warranty regarding: Roof and Sidewall Issues. There are exclusions but none of those apply nor were we given a reason for the denial.
To date Ron Baker at Thor has disallowed the repair on Jan 19th with no comments on why it was denied or answers to our appeals, I have been told because it is not leaking it doesn't need to be repaired.
- Great layout and asethtics
- No cutomer service
Preferred solution: Roof Top repaired
User's recommendation: Caution
New York, New York
Problems with our kz connect travel trailer
Since we 1st bought our 2023 trailer brand new we had many problems. So far we haven't had our trailer for about 5 months.
We are dealing with optimum rv in Pottstown PA and KZ connect person for the warranty and getting trailer fixed. Optimum rv made issues worse. We had it in for service 1st time recliners detached from Wall. Plus other issues.
When they reattached recliners they ripped the vinyl flooring. Did a horrible patch job. All slides are giving us problems.
Too much to list. I will never buy a kz connect ever again.
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Verified Reviewer
Very upset
Quality of there Rvs are very Despicable, dangerous and unfit to put on any road. Oil change lite came on with only 1000 miles on it.
Water heater didnt work due to being Plummed wrong and loose wires lying next to it. Hot wires under our bed not connected to anything and outlet for microwave. Water leak in the overhead bunk are. Took two months to repair at Camping World.
Fridge handle broke off in my wifes hand. A lot of staples only half way installed in the side compartments
- Already mentioned
Preferred solution: Full refund
User's recommendation: Don’t buy and product from Thore Industry & Camping World
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Do not buy thor
Poor workmanship. Poor customer service.
They do not stand behind their products. They do not fix known defects in new models, using cheap materials instead.
Preferred solution: Full refund
User's recommendation: Look at forest river or Winnebago instead
Bellevue, Washington
Left message no response yet
House batteries are not charging this is like the 4th or 5th problem I am very underwelmed by this. We had this just over a year.
1st owner. Things should not be breaking yet. We purchased this one because of the re LI able batteries. What a joke.
If we can plug in we cant go. Youll never make it off grid with this
User's recommendation: Nope
Chicago, Illinois
Poor craftsmanship. Just thrown together. We even found one of their tools left in there.
Fitting on water heater left loose. Leaked when we filled the water heater.
Hinges came out of wood cabinets. Way too short. Had to replace them all. Had to recaulk the skylights and vents because they leaked.
Sink in bathroom leaked and lots of little things.
We are retired and not looking for projects. Year around camper???
Miami, Florida
I have worked in several industries which resolve and improve quality of products in thier units which are known to be very poor in quality. Poor seats peeling just junk even to this date 2024
Your seats for driver and passenger are junk material is poor quality something that must be used on a regular basis. Why can you not use a different material ?
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Verified Reviewer
Customer service
Thor is one of the companies that should be listed as TBW (Thor Buyer Beware). Once they have your money, you are on your own.
They do not stand behind their product and if they do, it is because of a lawyer standing behind them. I had to pay over three thousand dollars to replace the basements since their basement doors did not seal. The seat covers all started to tear up, and their excuse to not fix it was that I wore denim when I sat on them. I will say that they sent covers for the pilot and copilot seats last year.
However, I had to have them put on at a cost of fifteen hundred dollars, and they are starting to rip like the first ones did. I had to replace the theater seating for the same reason. Cost was over three thousand. Then the window behind the TV just blew out while on the road.
This coach has been a money pit from day one. Thor has no quality control, even though they tout it to be THE BEST. They wouldn't allow me to complain during one of the tours of the factory. Thor does have the reputation of building the best MONEY PITS known to man.
All I can say to anyone considering the purchase of a Thor product is to seriously consider another product, unless you have a lot of money to waste. My last piece of advice is the same as the first...BUYER BEWARE!!!
- Non
Preferred solution: JUST REPAIR PRODUCT AT THOR'S EXPENSE
User's recommendation: DO NOT BUY A THOR PRODUCT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
2022 Crossroads RV
No communication from them whatsoever!
After only one year of ownership of our RV, the frig went crazy. The frig part turned freezer and freezer turned frig.
Unable to take back to location of purchase for repair at the time, I had to call a mobile repair service. They got a new frig ref unable to repair old one but they have to remove the whole island in order to remove old frig and install new one.
This is a design FLAW! Nothing will ever be the same in the young RV.
I would like to know your thoughts on your product.
Thank You
Preferred solution: personal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely dis-satisfied with Thor..
What customer service. If they have any, I have yet to see it
You also asked me to wait until the end of the year as you were getting the new sets in I did but you still sent the same crap that was originally installed. The co-pilots seat is already tearing up again. I have already cost you two sales of a Thor coach so far and I plan to keep giving you bad reviews. I want you to replace it this time with quality material at your company.
We have already replaced the theater seating and part of the dining cushions so it isn't that much to be done. It is a shame that your customers have to resort to lawsuits to get Thor to do what is right. I know several buyers that have done that because they told me what they had to do even though they had to sign a non-disclosure agreement.
The only way I would have another Thor product is if they gave it to me. Even then I would have to think about it because of their poor construction
- Poor construction and no quality control
Preferred solution: furniture fixed or replaced
User's recommendation: think very carefully before you buy
Greensboro, North Carolina
2022 Thor freedom elite 22he
I just purchased this unit from camping world in Colfax NC and have it on its first drive. It is currently unsafe to drive without a much needed safeTPlus stability and front/rear seat bars.
Its impossible to keep on the road over 60mph and I should not have to pay camping world $3k to add the stabilizers and sway bars.
This is a class c motorhome and should be drivable. Please help.
Lemon products
I purchased a brand new unit that everything breaks on. The generator never worked.
Been fighting with this manufacturer that has no conscience and doesn't care that they sell you junk. Even their CEO doesn't do the right thing.
It's a brand new unit. DO NOT BUY or SUPPORT this sham business.
- Horrible company
Preferred solution: Full refund
User's recommendation: Stay away!!!!!!
Kansas City, Missouri
Shoddy workmanship
I have a 2022 tws2800 Cruiser, the last of April I lost all electrical in the unit. I have an insurance policy, due to the slide being out in my driveway I contacted roadside assistance and they sent a mobile mechanic to get slide pulled in so I could tow it to an RV dealer where I bought it.
The mobile mechanic was inept to say the least. I found a wire in between the frame and unit that was broken the trailer had been built this way, now the insurance company wont pay, my unit sets in limbo at the dealer till I am able to come up with a way to pay for something that should never have happened. I did take a picture of the wire where it is broken.
It took two years of going down the road for this wire to finally break. Anyway do I have any recourse!?
Complaints
Customer service is a joke. They have no conscience about what they sell.
No pride. They shouldn't be in business.
Heartland is doing nothing and pretending the until only has one issue. This unit is a lemon.
I also know of others that purchased units manufactured by Heartland that are lemons and this company does not stand by their products.
They are ripping of their consumers. I plan to go nationwide with my story and evidence.
Want to charge me for assistance with a pile of *** This company is a rip off. Nononononononononono
Preferred solution: Full refund
User's recommendation: Stay away
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Sarasota, Florida
Water issue
I have 2021 thor challenger and I was having issues with the valves onthe water service panel. They were extremely tight .
I therefore ordered a new service panel for $300. After installation I only have cold water! Unable to get hot water. I called a tech ay 1130 am and she promised to return my call as soon as she reviewed the schmatics It is now 4 :15 and no return call!!
Really?
Not even a call to say she is stumped! We have changed everything possible and still no hot water!
Laveen, Arizona
Stove warranty
Stove less than 6mnths old broken . Thor warranty company will not support the warranty we paid for .
User's recommendation: DO NOT BUY THOR PRODUCTS.
Looking for dealer that displays the range top near Roseville CA
Looking for dealer near me that has product displayed. I live in Roseville California 95747. I want to look before buying.
Preferred solution: Location of dealer
About
, , , ,
Thor Industries is a sole proprietorship company, that includes all major manufacturers of recreational vehicles. Thor Industries was founded in 1980 and its main corporate office is located in Elkhart, IN. The main goal of the company is to form the trading space for all supreme manufacturers of recreational vehicles in the country. The amount of specialized vehicles and products in company’s store is rather big. Thor industries produces, repairs, rents various kinds of trailers and vehicles. It offers a wide choice of trailers for any needs. Also, the company offers its clients an opportunity to get an individually – designed recreational vehicle.
Thor Industries is ranked 100 out of 368 in RVs, Motorhomes and Trailers category
USA
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Once they get your money they could care less about your experience or the quality of the product. Good luck getting this resolved.
In the future make sure to read all reviews pertaining to the manufacturer and dealer. If they screw you they have probably screwed others...