Thor Industries Questions and Answers
fabric.
Has anyone else had issues with the fabric not holdoing up on all the couches, and driver seat. It is like a real thin, leather swead fabric
how do I get THOR to replace my motorhome or give me a free motorhome rental until ours is fixed properly.
Since 2018 when we bought our motorhome new supposedly, it has been in the shop approximately 6 months of the 23 months we have owned it. Even before we drove it off the lot for the first time there were seven identified issues.
now almost two years later and 70 issues and the main one being electrical, it is still in the shop. I believe all the electrical problems stem from THOR crossing wires on the auxiliary battery which have caused the smell of burning wires and other system failures such as the slide out motor, awning motor, chassis battery to go dead, the coach battery to go dead, intermittent refrigerator failure, electrical monitoring systems to read incorrectly, electrical shutoff for propane to allow propane from the tank to leak, intermittent loss of heating and air conditioning system. Finally this last time in the shop they have realized the the previous times they said nothing was wrong is now a reality. THOR basically told me it is out of warranty and TS the last time I called.
They also said in so many words the technicians that have been dealing with these problems at four different shops were incompetent for not finding the problems earlier (I.E. wiring hooked up wrong from factory).
If you need further help with your questions, please don't hesitate to contact our Customer Support Team. Here are a few ways you can reach us: Live Chat: www.thormotorcoach.com/owners. We also have several useful tools at this link, and you can download information on your unit! Toll Free phone: 1-87*-***-**** (our busiest times are 11:00 am-2:00 pm ET) Email: warrantysupport@***.com
Sani Flush operation.
I own a Freedom Elite 22FE andd recently tried to use the sani-flush option on a camping trip. When I hooked up the hose and turned on the water, we suddenly had water inside the coach coming from the bathroom.
We could not tell where but it was not the toilet. The water was fresh.
All undercarriage values were open so the water should have entered the black tank and out the sewer pipe. What did I do incorrectly?
According to Thor Industries website, if you have a question or would like to get in touch concerning your item you should call 800-860-5658
2016 37lx challenger heater circuit board, every time it rain hard it short out the heater circuit board.
engine battery.
why does the the engine battery keep dying when parked. We have {Thor 2018 Freedom Elite 24FE} the fridge is running but plugged into 110 electrical power.
If you continue to have these difficulties and need further assistance, please call us at 877-855-****, email us at tmcteam@***.com, or Live Chat with us at www.thormotorcoach.com/owners. Our Customer Support Team would be glad to assist you.
Electric jacks.
When turning on the jacks I get a low voltage signal even though I am plugged into shore power. I can’t find the problem
If you continue to have these difficulties and need further assistance, please call us at 877-855-****, email us at tmcteam@***.com, or Live Chat with us at www.thormotorcoach.com/owners. Our Customer Support Team would be glad to assist you.
what type of floor in Quantum.2017 Thor Quantum lf31, what is the floor made of? Is it made of fiberglass and foam?
Thank you for reaching out. For parts inquiries, you can contact any authorized Thor Motor Coach Dealer, call Lazydays of Elkhart at 866-282-**** ext. 6502, or call our Customer Support line at 877-855-**** and listen to the prompts.
Touchup paint.
Where do we go to get touchup paint for our 2005 Mandalay?
Thank you for reaching out. For parts inquiries, you can contact any authorized Thor Motor Coach Dealer, call Lazydays of Elkhart at 866-282-**** ext. 6502, or call our Customer Support line at 877-855-**** and listen to the prompts.
Why do the steps on my 2014 thor challenger 37gt keep retracting after the coach is set up even with the switch off?Thanks.
If you have trouble resolving this, here are a few ways you can get a hold of our Customer Support Team- In all cases, you will be asked for the last 8 digits of your VIN #. Toll-free phone: 1-87*-***-**** (our busiest times are 11:00 am-2:00 pm ET) Email: warrantysupport@***.com Live Chat: https://***/owners
Owners manual.
I have a 2004 Thor wanderer wagon 217wtb and want to know where I can get a owners manual for it.. thanks
To get the comments about the couches fabric, please contact the Thor Industries support team by phone at 574-970-7460. You may also try to discuss the couches fabric issue with the Thor Industries representative via the company's social networks.