Jun 28, 20172017 Thor Motor Coach Four Winds 31E Bunkhouse Bought the Thor Four Winds 31E the end of April 2017. It's been back to the dealer for repairs multiple times and there are still has items on "order" that need replacing.
The quality leaves much to be desired. The number one thing that is noticeable is the finishing work. This is going to sound petty but all the stickers on the outside were put on crooked. Looks pretty bad on a brand new 6 figure motorhome.
Who's putting these on? Obviously someone either in a big hurry or someone that doesn't care. Same with the TV's in the bunks (crooked) and the shower controls (crooked). When we called Thor to ask about some other items that need repairs and mentioned the poor finishing work they told me that they put out around a hundred units a day and that they are hurried.
Lovely. When we mentioned all the things that needed fixing, including the main cabin TV not connected to DVD player because of poorly spliced HDMI cable (which turns out to be unrepairable without re-wiring the entire front half of the rig), the water hose under the sink being kinked when the slide is retracted, warped cupboard doors, the 2x4 I had to put in one of the cupboards to hold the shelf up, the outside water drain that was leaking (the dealer ended up replacing it with one in a different color that doesn't match the rig), among other items, the manufacturer told us that's why they pay the dealers, so they don't have to deal with repairs themselves (basically telling us to call the dealer and not to bother them).
The guy at Thor was impatient, rather rude and could have cared less about any problems we were experiencing. Super disappointing.
Product or Service Mentioned: 2007 Thor Motor Coach Four Winds 31e Bunkhouse Ford Rv.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.