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The day we took delivery of the Mobile Suite (April 2019) we had a leak under the bathroom sink. We fixed that ourselves, with the dealer, Robert Crist, giving us the needed pipe that we replaced.
The rig was parked, closed and unused, for several months. When we returned in Oct 2019, there was a leak under the water connection panel and the leveling system wasn't holding. We had both repaired, but the leveling system didn't hold. In February 2020 the toilet in the half-bath stopped working.
Due to the pandemic, we couldn't get parts. The stove wouldn't maintain its temperature in the oven and the gas flames didn't regulate properly. The front AC didn't cool properly. The dealer, Robert Crist, took the rig back in June 2020, and said they'd fix whatever needed fixing, and to ask them to look at whatever is problematic.
We asked them to check and fix all the issues above, as well as an awning issue it wouldn't deploy without manually pushing it and the water pump, as when we disconnected the 'city water' we couldn't get the pump to work, even though the water tank was full. While much of our issues are with Robert Crist, as they had the rig from June to November 2020, when we opened the rig in March 2021, there was a water leak from a vent hole and the toilet was still not working; we have since paid a repair person to fix these problems. The satellite dish/tv connection wasn't working; the refrigerator wasn't getting water; the heat pump stopped working and shortly after the AC stopped working. None of these things should be happening on a 2-year-old 5th wheel.
Further, Robert Crist charged us $1000 to look at the issues we reported, encouraging us to report whatever we could while they had it, never telling us there'd be a charge, even though the rig is under warranty. Robert Crist returned the RV to us in worse shape than when they got it; Thor produced an expensive 5th wheel with constant repair needs.
User's recommendation: Don't buy Thor products! We had a Thor class A, and a Tiffin, prior to this Mobile Suite and also had constant problems.
Product or Service Mentioned: Drv Luxury Suites Rv.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
Thor Industries Pros: General good design of rvs.
Thor Industries Cons: Poor quality.