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3.6

Upon driving off the lot in March after purchasing a 2021 Miramar 35.2 the cabin a/c was blowing hot air. Dealer initially advised it was a Ford problem, Ford advised it was Thor.

Dealer finally agreed it was their resp but could not isolate the issue, Owner resolved by switching the 2 water lines that originated from the engine which Ford suggested. Engine hood kept popping open during driving, owner resolved by replacing the struts which were competing with the strength of the hood latch. The resolve was installing less forceful struts. Rear ceiling a/c compressor would not turn on, owner resolved by finding compressor and ground wires were incorrectly switched.

Full length slide seized while camping. Dealer is still repairing. Slide has not been functioning since June. Stereo controls on steering wheel inop prior to purchase.

Issue has not been resolved. 12 volt wires to televator were connected by electrical tape causing a loose connection, owner resolved by crimping. Objectively, we love the Miramar's open floor plan. Also love the quiet drive of the Miramar's new Ford V8 and the highway handling.

Did not have to upgrade the suspension or steering.

Previously owned '05 Monaco and although the quality of the coach was superb, the drive was horrible and noisy without aftermarket upgrades. Want to love my new Miramar coach but am having a frustrating time with conducting my own Quality control for Thor...

User's recommendation: Any RV is not without its issues which is why you must do your homework on the reputation and reliability of the dealer that you choose to purchase your coach from.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Thor Industries Pros: Customer service.

Thor Industries Cons: Quality control.

Location: 7525 West McDowell Road, Phoenix, AZ 85035

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#2104563

Hi Brandon! Thank you for sharing this.

I have assigned a Customer Support Team member to your file. If you have not been contacted within 2 business days, please email me at tmcteam@tmcrv.com and I will follow up.

#2116911
@TMC Team

Thor has reached out to me and has been very helpful in following up to ensure repairs are completed to my satisfaction.

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