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April 4, 2019: Bought and took home brand new KZ Connect Lite C231RL from Scenic Roads RV Dealership (Manchester, TN 37355) with two year warranty.
By at least June, started storing camper under Carport.
August 20, 2019: When to Scenic Roads RV for floor in front cargo compartment (passenger side) being wet. They replaced some of the boards in floor of compartment, had factory rep put vinyl floor in.
They said they found the leak with water testing, and repaired it.
While there they re-secured the inside ceiling where the smoke detector is and the bedroom curtain, because of sagging.
May 2020: to Scenic Roads RV Dealer for Skylight inside plastic broken loose. Delaminate on outside Drivers side. Daylight could be seen through hole under kitchen sink. Back window leak.
Front Plastic trim loose and sliding down. Asked them to reseal everything. Picked up on May 28th; were told everything done except still waiting on Skylight and Delaminate to be repaired later.
Late October 2020: Took Camper to Scenic Roads RV dealer for back window leak and back wall seemed rotten. Leak by back corner cabinet causing damage to bottom of cabinet.
Leak at back of slide on carpet. Floor in Bedroom rotting (passenger side). Leak over bed across the top by shelf and closets. Leak under bathroom sink.
Skylight that still needed repaired. Delaminate on Driver side worse.
Stayed at Dealer for about a month with nothing repaired and thought ALL the claims were submitted. Told they would work on it in January.
Stop at dealer that now had new owners on Jan. 9, 2021, to ask about getting Camper in for repairs.
Told they would work on it. Called on Jan 12th to remind them and told they were working on it. Called regularly for next 2 months. Called on January 21 and 26.
February 3, 4, 10. On Feb. 10 finally told they were not KZ dealer yet and not sure when they would be and that the previous owners did not leave any records with new owners.
Started talking with KZ Manufactures Representative on Feb. 4th, about Scenic Roads dealership not working with us.
Told to take to another dealer.
We made appointment with different New Dealer for March 9th.
Claim was submitted by new Dealer on March 11, 2021, and Denied by KZ within 4 minutes.
I spoke with warranty person at KZ on March 16, 2021, for 40 minutes trying to understand the denial, explain the Dealership issues including that they resealed the camper, explain the storage of camper under a carport, and ask for some grace. Told if Trailer had been maintained the leaks would not have happened.
The new Dealer sent the pics of issues. An over 3 inch section of Seal UNDER the back window frame was never there. Seal on outside of frame is intact.
New Dealer then submitted a Corrected-Updated work order March 18, 2021 to KZ.
KZ requested extra information about the hot water heater and delaminate, but not the window/back wall, or the front compartment.
March 19, 2021: My husband called KZ, and ask to speak to someone in charge in Warranty Department. After all issues and pictures sent to this person, he said we should have contacted KZ directly sooner.
Also said, we could bring the camper, at our own expense, the over 500 miles to them to evaluate. Then at a "reduced" shop rate they would repair it.
KZ left the sealant off the back window, but we have to pay for it to be fix while it is still under warranty?
User's recommendation: Do you homework about KZ Campers.
Monetary Loss: $15500.
Preferred solution: Full refund.
Thor Industries Pros: 2 year warranty.
Thor Industries Cons: Do not honer warranty.