Thor Industries Phone Numbers and Emails

Toll-Free Number:

  • (800) 622-6757
    Transfer Agent
Send Message

Headquarters:

  • (574) 970-7460

Legal:

  • (888) 914-9661
    Privacy Inquiries

Thor Industries Emails:

Investors/ Franchising
Legal
Privacy Inquiries
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Thor Industries Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Thor Industries Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Thor Industries is 5749707460. 55% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Thor Industries may ask you for the following information to identify you as a customer: order id.

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PissedConsumer Club

Contact Information

Thor Industries Website:

Thor Industries Help Center:

Corporate Office Address:

Thor Industries, Inc.
601 East Beardsley Avenue
Elkhart, Indiana 46514-3305
United States

Fax:

+1260-593-2088

Thor Industries Rating Based on 192 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Value for money
Price Affordability

Rating stats

Rating trend

How Good is Thor Industries's Customer Service?

Cedrick Kfa
Cedrick Kfa
Feels Disappointed | Feb 04, 2024

Well I've been trying for years to fix broken things,1st the walls and blinds were loose or not connected as I had and paid Sonny's RV to document and send everything to Thor Motor Coach. Mercedes had a lightbar on the roof never worked ,the screen on the siding door was never put on correctly and magenta all broken ,the sink was rusty,the facet leaks from day one .I live in Wyoming and as of 11/7/2023 I'm stuck in California recovering from a Car accident I can't believe my RV has been in the place and nothing was ordered. I got an approval for the work in November, bad service and repair Thor is the worst paying 150,000 and no wants to do anything. My complete cabinet over the stove and crashed into the stove and scratching my cabinet that happened while trying to camp la mesa rv fixed it only after I had to call Thor as they fist said 1 month out well this is a true adventure trying to get all these fixed 2 years to determine anything fix and my computer never the same after the cabinet fell .So I go to pick up my Rv yesterday and Nothing was done after a month said he had to order parts are you kidding me they're had it a month so they said come back in a month looking at the guy now my sofa bed doesn't doesn't work pushing the button it was always working I had to leave it there. It's hard to get a ride it's about 60 miles north of where I'm staying I hope you guys can post this Don't buy Thor

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Maayan Usy
Maayan Usy
Feels Disappointed | Mar 23, 2023

Still waiting for a call back from a Jennifer.

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Summary of Thor Industries Customer Service Calls

95 TOTAL
CALLS
00:59 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thor Industries?

Product/ Service Question:

  • “Stove less than 6mnths old broken . Thor warranty company will not support the warranty we paid for .”
  • “Warranty”
  • “Dishwasher not working”

Request for Information Question:

  • “Help with access panel location for shower faucet”
  • “Looking for a rim and tire for a premier by bullitt.”
  • “Looking for dealer that displays the range top near Roseville CA”

Shipping and Delivery Question:

  • “Dishwasher delivered damaged”

Return/ Replace Question:

  • “Dinette replacement / slide issues”

Staff Question:

  • “Customer service”

Other Question:

  • “Water issue”
  • “Tepair”
  • “Parts”

About

Related Companies

Keystone RV, Heartland Rvs, Jayco, Thor Motor Coach, Open Range Rv

Summary

Thor Industries is a sole proprietorship company, that includes all major manufacturers of recreational vehicles. Thor Industries was founded in 1980 and its main corporate office is located in Elkhart, IN. The main goal of the company is to form the trading space for all supreme manufacturers of recreational vehicles in the country. The amount of specialized vehicles and products in company’s store is rather big. Thor industries produces, repairs, rents various kinds of trailers and vehicles. It offers a wide choice of trailers for any needs. Also, the company offers its clients an opportunity to get an individually – designed recreational vehicle.

Thor Industries reviews and complaints

Thor Industries is ranked 100 out of 336 in RVs, Motorhomes and Trailers category

Area Served

USA

Payment Methods

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