Contact Thor Industries Customer Service
How to Reach a Person at Thor Industries
Verified Contact Information
Toll-Free Number:
-
1-800-622-6757Transfer Agent
Headquarters:
-
1-574-970-7460
Legal:
-
1-888-914-9661Privacy Inquiries
Thor Industries Emails:
Investors/ Franchising
Legal
Privacy Inquiries
Thor Industries Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Thor Industries Phone Number
1 (800) 622-6757
Average Calls duration
1 minute
Most Popular Thor Industries Email Address
privacy@thorindustries.com
Issue Resolution Rate
Low (2% reported full resolution)
Contact Method Distribution
93% phone, 7% email
Common Reasons for Contact
Product/ service, request for information and return/ replace
Call Volume by Day
View full overview ›
Thor Industries Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Thor Industries Phone Number | 1 (800) 622-6757 |
| Average Calls duration | 1 minute |
| Most Popular Thor Industries Email Address | privacy@thorindustries.com |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Product/ service, request for information and return/ replace |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Thor Industries | Nothing or order id or tracking number |
Call Volume by Day
Contact Information
Thor Industries Website:
Thor Industries Help Center:
Corporate Office Address:
Thor Industries, Inc.
601 East Beardsley Avenue
Elkhart,
Indiana
46514-3305
United States
Fax:
+1260-593-2088
Summary of Thor Industries Customer Service Calls
142
TOTAL
CALLS
CALLS
00:59
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Thor Industries?
Product/ Service Question:
- “Cannot get water filter canister off in the bathroom. It was supposed to be done at General Rv when they winterized they left it filled with antifreeze and I’m ready to go on a trip and I can’t get it off.”
- “One of my burners is not working”
- “Product information”
Request for Information Question:
- “Concern about jayco twinfalls”
- “Question about electrical system in my Cruiser Fun Finder”
- “Need help setting clock on new range”
Return/ Replace Question:
- “Nicaren Diaz will not return my calls nor has she sent me an email with the date that I should receive my replacement oven. I have spoken to Nino, Brandon, Greg and they all refer me to Nicaren. She and I spoke a week before Thanksgiving.”
- “Return parts”
- “Engine battery replacement / slide issues”
Staff Question:
- “Customer service”
Payments and Charges Question:
- “House batteries not charging”
- “House batteries are not charging from engine running. 2012 Thor ACE”
Shipping and Delivery Question:
- “Dishwasher delivered damaged”
- “Location of converter on 2017 KZ Durango 2500”
Account Question:
- “Had to reset my bmpro on Thor compass. My bypro account has been deleted and I need help.”
Other Question:
- “Radio will not turn off”
- “Get 2002 Fifth Avenue owners manual”
- “Oven issue”
Compare Thor Industries Customer Service To
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Thor Industries