
Thor Industries
Reviews and Complaints
Thor Industries Reviews
Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4 ET). You can also email me at tmcteam@tmcrv.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.
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Verified Reviewer New ReviewerWe appreciate the time you took to share your experience, Nancy. Welcome to the Thor Motor Coach family!
If there’s ever a time you have questions, please reach out to our Customer Support team at 877-855-2867 (Mon-Thurs.
8-5 and Fri. 8-4) or email us at warrantysupport@tmcrv.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI know just how you feel! Thor sold me a $128,000 lemon in 2018.
After $3,000 in out of pocket expenses, Thor has completely washed their hands of any liability or responsibility after shuffling me from one representative to another for two years.
This is the most despicable company I have ever had the misfortune of doing business with! Too bad we can’t make them do what’s right, huh?
- Worst quality ever
- Low quality workman ship
- Quality control
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Verified Reviewer New ReviewerWater damage
My 2016 came with an axxera AVM 10 BH stopped working
Water pump making louder than usual noise
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Verified Reviewer New ReviewerFinding the VIN on a 1999 Damon Intruder 351 Class A gas motorhome.
User's recommendation: patience! Due to covid19 problems, having access to people is problematic.
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Verified Reviewer New ReviewerFinding chassis VIN to register 1999 Damon Intruder 351 Class A gas
User's recommendation: Have patience. It takes time to get information from a business taken over by another.
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Verified Reviewer New ReviewerFinding the VIN on the chassis of a 1999 Damon Intruder 351 Class A.
User's recommendation: have patience. Help is there.
Nothing but problems from day one of ownership
User's recommendation: Avoid Thor at all costs.
- Non
- Poor customer support
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Verified Reviewer Advanced ReviewerThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTrying to get a VIN location for a Damon Intruder 351 (36'). the paperwork says drivers door pillar.
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Verified Reviewer Advanced ReviewerWe picked up our vehicle from General RV in Ocala, Florida on July 31,2020 after they had done all they could do without a wiring schematic or wiring diagram. I was told they did contact Thor and did what they could with the electrical issues and checked the components...
Poor Customer Service and Quality
User's recommendation: Don’t by a Thor product.
- Product quality
- Poor customer service
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Verified Reviewer New ReviewerMany issues with Class C 31 ft Thor Quantum
User's recommendation: Don't buy a Thor and even if what you choose is new, go over it inch by inch.
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go to your pumps manufacture's site. Chances are that you pump pressure needs to be adjusted. Simple job