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Thor Industries - Worst Customer Service

Thor Industries - Worst Customer Service
Thor Industries - Worst Customer Service
Finally got in touch with a representative at Thor Not so Customer Service. They denied any responsibility for my failed awning, even though there was a recall by the manufacturer, Carefree. Pass the buck is all I got. Shame on all of them for their lack of service. Even the retailer could care less about my loss.
#1358803
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What year is your Thor? Make? I have a 2018 Quantum and the slide started acting up recently. We have been using the manual override located in the outside compartment. It involves pushing this little white button 6 times and holding it in the 7th time until the lights...
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#1353301
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Thor Industries - 2019 outlaw

The 2019 Outlaw is a piece of junk also. To many problems bad materials poor workmanship you name it it was bad
#1353207
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Drove once and we have had nothing but problems. Leaks like a sieve, 3000 miles in a year. One trip, always in shop. Thor will not return calls. General RV has not been great. Our camper is on a Ford truck. I am going to let ford know what is going on and how unsafe If...
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Anonymous
Flyer2444

Same problems here. And Camping World the dealer is even worse. Told me that my problems they have seen before, so why did I have to drive all the way home, find the problem, ...

Anonymous
Anonymous

Your Right Fella We bought one from the Factory in 2017 via our UK dealer and the thing leaked like a bucket with *** in it from DAY 1 Thor should have just replaced it but NO...

#1338946
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We bought a new ACE 30.4 motorhome in June and used it once and the thing fell apart . We took it back to Camping World in Rapid City, SD and had a list of 28 items that needed repair and they have it 5 weeks and still not repaired. some of the things on the list thor...
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Anonymous
Flyer2444

I agree 100% with you. Camping World is just as bad or even worse than Thor

Anonymous
Roy

Thor products are a production problem crap for quality control. It is a plot between camping world and thor. We give u a *** product u sell them and when the peace of *** bre...

#1336231
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We purchased a 2018 Thor ACE 27.1 on June 15th. We took our first trip on the 17th. It turned into a disaster. The first voyage in anything new will turn up a few issues. Ours were more than a few all instigated by poor quality control and product from the factory....
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#1336080
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Terrible workmanship, so many issues, i cant list them all, going back to flag rv in westboylston mass to get it right. If not i will file a complaint with the BBB, CONSUMER PROTECTION ANGENTCEY AND ATTORNEY GENERALS OFFICE OF MASS.
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Anonymous
Anon

Did they ever resolve it? I’m curious what can be done legally since I’m pretty sure they won’t take ours back and give a full refund. Terrible workmanship and quality control...

2.8
#1333475
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Thor Industries - No pride in their work

Worst in the industry. DO NOT BY A THOR PRODUCT! Have been to the factory 3 times. Most everything still not fixed. They lied to us on things they said they did and didn’t touch a most of it.
1.6
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#1329029
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Hi, we have a 2014 Super C Four Winds. We have a few problems that have come up. Molding is coming down, flooring is coming up, shower door latch came off. The stairs sank down and fell off. The storage on the driver's side fell through. The bench to the breakfast...
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1.2
#1321283
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I'm the owner of a 2018 Thor Gemini 24TX. I can agree that, yes some of the workmanship is shoddy, but considering what I paid for it..I can't complain. My coach is currently in the shop having warranty work done. Thor has been very cooperative. I found through certain...
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#1321008
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