How in the world, you buy a new Thor less then one week driving from dealership to my home and the water heater not working, the trim around the door falling down , the curtains disconnected from windows, the floor linoleum tiles are cut and broken, the side of the...
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#1990516

Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4 ET). You can also email me at tmcteam@tmcrv.com with the last 8 of your VIN, phone number, and email, and I will have one of our Customer Support team members contact you.

ID
#2448835 Review #2448835 is a subjective opinion of poster.
Location
San Jose, California

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Verified Reviewer
New Reviewer
We bought our RV in November of 2018. We had discovered many issues with RV but were headed out west to visit our daughters for the winter. I had written a review on here and wanted to at least let the viewers here know how we were taken care of. When we returned, we...
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1 comment
#1990725

We appreciate the time you took to share your experience, Nancy. Welcome to the Thor Motor Coach family!

If there’s ever a time you have questions, please reach out to our Customer Support team at 877-855-2867 (Mon-Thurs.

8-5 and Fri. 8-4) or email us at warrantysupport@tmcrv.com.

ID
#2444475 Review #2444475 is a subjective opinion of poster.
Location
Seffner, Florida

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Verified Reviewer
New Reviewer
Bought a new Thor Motorcoach from Paul Sherry before they sold out to camping world. Worst experience ever. Salesman got a bad attitude when I told them about warranty repairs needed done was more worried about his commission. Was lied to about the 3 yr warranty and...
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#2146395

I know just how you feel! Thor sold me a $128,000 lemon in 2018.

After $3,000 in out of pocket expenses, Thor has completely washed their hands of any liability or responsibility after shuffling me from one representative to another for two years.

This is the most despicable company I have ever had the misfortune of doing business with! Too bad we can’t make them do what’s right, huh?

ID
#2413392 Review #2413392 is a subjective opinion of poster.
Product
Thor Industries Rv
Cons
  • Worst quality ever
  • Low quality workman ship
  • Quality control
Loss
$90
Preferred solution
Full refund

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New Reviewer

Water damage

2015 26' South Wind and walls already rotting from water damage!!
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ID
#2290734 Review #2290734 is a subjective opinion of poster.
Product
Thor Industries Rv
Preferred solution
Let the company propose a solution
New Reviewer

My 2016 came with an axxera AVM 10 BH stopped working

First this piece of stopped opening the front to change the CD. Then the units rear camera started cutting in and out.Now the rear camera and both side view cameras have completely stopped working.
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ID
#2198596 Review #2198596 is a subjective opinion of poster.
Location
Nitro, West Virginia
Preferred solution
Let the company propose a solution
New Reviewer

Water pump making louder than usual noise

I asked for technical assistance and I have not heard anything yet but it was 30 minutes ago
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1 comment
#1996822

go to your pumps manufacture's site. Chances are that you pump pressure needs to be adjusted. Simple job

ID
#2186470 Review #2186470 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Thor Industries Customer Care

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New Reviewer

Finding the VIN on a 1999 Damon Intruder 351 Class A gas motorhome.

Could not physically find the VIN on this motorhome for Nebraska sheriff's inspection.

User's recommendation: patience! Due to covid19 problems, having access to people is problematic.

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ID
#2160754 Review #2160754 is a subjective opinion of poster.
Location
Lincoln, Nebraska

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New Reviewer

Finding chassis VIN to register 1999 Damon Intruder 351 Class A gas

bought this vehicle privately. Could not find a VIN anywhere on this vehicle. Have title in hand, with lots of past paper-work from state of Florida. After many phone tags through the Thor receptionist, I did talk to a Brian at Thor, who put me in contact with a Phil Kolopolous (sp?) at Ford chassis who did walk me through of where to find the VIN.

User's recommendation: Have patience. It takes time to get information from a business taken over by another.

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ID
#2155219 Review #2155219 is a subjective opinion of poster.

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New Reviewer

Finding the VIN on the chassis of a 1999 Damon Intruder 351 Class A.

After many phone tags to Thor Industries, being passed to an answering machine via the phone receptionist, I finally talked to a "Brian" at the Ford chassis division. He did put me in contact with a Phil Kolopolous? (spelling) at Ford Chassis division who then directed me how to find the chassis VIN. Patience, mostly due to covid19 problems paid off. Thank you both for helping.

User's recommendation: have patience. Help is there.

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ID
#2155199 Review #2155199 is a subjective opinion of poster.
Location
Lincoln, Nebraska
New Reviewer

Nothing but problems from day one of ownership

I made the HUGE MISTAKE of buying a new Thor 22E four years ago. I had nothing but problems from the very start. Most problems were fixed under warranty, but still a major pain. After warranty expired, non stop problems continued. I finally sold the piece of crap.

User's recommendation: Avoid Thor at all costs.

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ID
#2136748 Review #2136748 is a subjective opinion of poster.
Product
Thor Industries Rv
Pros
  • Non
Cons
  • Poor customer support
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer
Advanced Reviewer
Thor Industries - Continuing saga
Thor Industries - Continuing saga
Thor Industries - Continuing saga
Thor Industries - Continuing saga
Thor Industries - Continuing saga
We showed up at GENERAL RV in Ocala, Florida on 31 July 2020 where our motorhome had been since it was towed in on 25 June 2020 with electrical problems related to batteries going dead when hooked up to 110 source for an extended period of time. The technicians ran...
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ID
#2096911 Review #2096911 is a subjective opinion of poster.
Product
Thor Industries Rv
Loss
$15000
Preferred solution
a problem free unit. reibursement of time and money, trying to resolve these issues they claim are non existent

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Verified Reviewer
New Reviewer
There is no drivers door. The only door is on right side entry to kitchen area.Second area says just to left of driver on wall. This too is bare. We looked in all cabinets on walls. These too are bare. Got under coach to look along frame rails and in engine bay. We can...
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ID
#2088710 Review #2088710 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Preferred solution
send a valid VIN to be attached to the coach and able to register in the state of Nebraska

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Update by user Aug 30, 2020

We picked up our vehicle from General RV in Ocala, Florida on July 31,2020 after they had done all they could do without a wiring schematic or wiring diagram. I was told they did contact Thor and did what they could with the electrical issues and checked the components...

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ID
#2086524 Review #2086524 is a subjective opinion of poster.
Service
Thor Industries Rv Repair
Loss
$8000
Preferred solution
compensation for not being able to enjoy our purchase. replacement motorhome, immediate free RV rental for the vacation we planned to go on this week 6 months ago
New Reviewer

Poor Customer Service and Quality

Thor Industries - Poor Customer Service and Quality
The door on our brand new Ace has not lived since we bought the RV. Dealer indicated door was warped but Thor told them to adjust the door. I called Thor and tried to explain and was told the doors dont warp. Dealer adjusted and it still does not lock and we have a gap at bottom of door on one side!!! Today slide will not retract all the way in!!! Only has 6K miles I would just like issues fixed when so Métis not right. Will not by another Thor

User's recommendation: Don’t by a Thor product.

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1 comment
#1898928

Thank you for sharing this experience. If you email me at tmcteam@tmcrv.com with your VIN and a phone number where you can be reached, I can have one of our customer support specialists assigned to your file.

ID
#2074262 Review #2074262 is a subjective opinion of poster.
Cons
  • Product quality
  • Poor customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Many issues with Class C 31 ft Thor Quantum

We have had our RV to Thor factory in Indiana twice for repairs on about 70 issues. We found someone closer to us in Perry, Ohio and had some issues fixed. This should not be. The quality of these RV's is unbelievably poor. Our coach entrance door is now delaminating and they refuse to fix it. How can this happen to a 2018 When we bought it in 2018, we never thought to look under it because it was new. We immediately discovered the wings were rotted. We hadn't even taken it off of the lot and they would not give our money back. There were wires hanging down everywhere. This was at Gerzenys in Bradenton, Florida. It's a long story from there but would love to go in on a class action suit if others want to...We may try to go for the lemon law.

User's recommendation: Don't buy a Thor and even if what you choose is new, go over it inch by inch.

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2 comments
#1909511

Hello. I was happy to see that our Customer Support team was able to assist you with your concerns.

#1897840

Thank you for sharing this experience. If you are still needing assistance, please email me at tmcteam@tmcrv.com with the last 8 of your VIN and I can assign a Customer Service Specialist to your coach file.

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ID
#2072395 Review #2072395 is a subjective opinion of poster.
Location
Youngstown, Ohio