Thor Industries
Reviews and Complaints

I have a 2022 tws2800 Cruiser, the last of April I lost all electrical in the unit. I have an insurance policy, due to the slide being out in my driveway I contacted roadside assistance and they sent a mobile mechanic to get slide pulled in so I could tow it to an RV dealer where I bought it.

The mobile mechanic was inept to say the least. I found a wire in between the frame and unit that was broken the trailer had been built this way, now the insurance company wont pay, my unit sets in limbo at the dealer till I am able to come up with a way to pay for something that should never have happened. I did take a picture of the wire where it is broken.

It took two years of going down the road for this wire to finally break. Anyway do I have any recourse!?

Although my previous complaint with the overall quality and workmanship of my 2022 Thor Challenger 35MQ has not changed and my recommendation for a Thor product remains to steer clear of this company, my recent experience with Thor customer service gave we a better feeling about the company as a whole. We sent our unit to their repair center at the factory in Wakarusa, Indiana for the 2nd time in less than 2 years.

My contact at Thor was Terry Baughman who listened to my issues and through his service technician Chris, seems to made all the repairs I requested. In addition to these, they found that due to my personal failings in properly winterizing my unit, both the tankless water heater and onboard water pump were damaged.

At no cost to me, Terry was able to get both of these items repaired at no cost to me which is something they did not have to do and I am greatly appreciative of.
From my experience, Thor still has issues with quality and design which leads to poor reliability, but kudos to Terry and Chris for doing all they could to satisfy our needs and restore a bit confidence that my next venture out will not leave me stranded. Thanx again to Terry and Chris

My 2022 Thor Challenger 35MQ has had over 25 issues needing repair of which between Thor and Camping World about 8 were resolved. Major issues like floor vinyl buckling, electrical outlets not working, slide out failures, leaking plumbing and a laundry list of other items.

This motorhome was returned to the factory after we had it for 6 months with over 20 items to be repaired. When we got it back after 3 months, they had repaired 5 or 6 items. The unit is back at Camping World for the repairs that have yet to get completed and Thor said they are not going to make the repairs. So, at this time I am waiting to see if Thor will reconsider since I have sent all the emails and documents for proof that the items I want repaired now are the same as those I wanted within the 1st 6 months of my warranty period.
I will never again make any type of purchase from Camping World or any product built by Thor.

I feel completely ripped off by both of the companies. All they had to do was make the repairs on those item they got wrong when it was built.

My wife and I purchased a 2019 Thor Outlaw,

from North Trail RV Center in Fort MyersFl., on September 25, 2020.

We found out that our Thor Outlaw was manufactured in April of 2018 not in 2019, as

Thor and NTRV claimed. My research revealed that Thor and NTRV violated FTC

CFRs regarding assigning year of manufacture.

NTRV also violated FTC CFRs

regarding used RV sales. They did not affix a Buyers Guide and And Warranty information

on our RV. Thor and North Trail RV Center has falsified maintenance and Federal State

of Florida Documents. They fraudulently

misrepresented the Thor Outlaw that we purchased.

When we started our Cross Country trip in October 2020, we were inundated with serious Electrical, Plumbing, Toxic VOCs from resins

dumped in our heating system, Electrical Inverter Fire, Faulty air conditioning wiring, we had a show dog die from lack of air conditioning, due to faulty wiring by Thor.

My wife burned her foot while standing on a front floor vent.

The vents temperatures were,

192 F, 185 F by Sink and Bedroom Vent 165 F

When we did our Pre Delivery Inspection at the dealership, NTRV Center, we were not shown our Roof. When we arrived in NC I was able to look at the roof. The roof had been improperly repaired after the previous owner

did not fill all the holes he drilled in the roof to install all of his navigational, solar cells, communication systems and entertainment systems. The RV dealer, NTRV Center never

informed us of the problem with our RVs Roof.

We went and had an inspection of our roof that the dealer told us was in Pristine

condition. The required repair of the roof would cost approximately $15,000 to repair.

We never got an estimate for all the water and electrical damage caused by the leaking roof.

The dealer NTRV Center fraudulently misrepresented the condition of the RV they sold us in violation of FTC CFRs.

I have hundreds of pictures to verify what I am claiming. My pictures are the smoking gun!

How can I get these damning pictures to your legal department?

I am a Vietnam Veteran suffering from Agent Orange exposure. I have; Type II Diabetes, Skin Cancers, Neuropathy, Heart, Chronic Kidney Disease, and other, to be determined associated Agent Orange Diseases.

My wife has Type I Diabetes, two Heart Stents, and

Vision Loss.

Our monthly drug bills cost in excess of $3,500 per month our constitution pays.

We are stuck with an Thor RV that we cannot afford to fix and pay for.

Thor Industries and North Trail RV Center are;

devoid of, Honesty, Integrity, Morality, and Empathy.

When I first visited NTRV Center, the sales staff thanked me for my Vietnam Service and

looked forward to help us find the right RV for us. Thor and North Trail RV Center, showed how much they cared for a Vietnam Veteran, and a 74 and 75 year old retired couple.

2022 Coleman Class C bad radio, bad generator and USB cable caught on fire Customer Service is just waiting time getting anything done. We have spoken with two different customer service reps but they have not solved any issues.

It's obvious they are letting time pass so we can run out of the original warranty.
The radio has been changed twice and both radios have not worked.
The genertor has left us stranded in 100 degree weather, twice and when we take it to service the tech can't find anything wrong with so, so the warranty has not covered the $500 we have spent trying to find out what's wrong with it.
The USB connector caught on fire while charging my phone, it could had been a catastrophe, but we were able to stop it before it got out of hand. No one has been able to tell us why caused it to catch on fire.