Thor Industries Reviews and Complaints @ Pissed Consumer Page 2

New Reviewer

Arthur G Lmt Sep 06, 2020

Finding the VIN on the chassis of a 1999 Damon Intruder 351 Class A.

3.3

After many phone tags to Thor Industries, being passed to an answering machine via the phone receptionist, I finally talked to a "Brian" at the Ford chassis division. He did put me in contact with a Phil Kolopolous? (spelling) at Ford Chassis division who then directed me how to find the chassis VIN. Patience, mostly due to covid19 problems paid off. Thank you both for helping.

User's recommendation: have patience. Help is there.

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ID

#2155199

Location

Lincoln, Nebraska

New Reviewer

Thomas B Gcq Aug 26, 2020

Nothing but problems from day one of ownership

2.0

I made the HUGE MISTAKE of buying a new Thor 22E four years ago. I had nothing but problems from the very start. Most problems were fixed under warranty, but still a major pain. After warranty expired, non stop problems continued. I finally sold the piece of crap.

User's recommendation: Avoid Thor at all costs.

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ID

#2136748

Product

Thor Industries Rv

Pros

Non

Cons

Poor customer support

Loss

$3000

Preferred solution

Let the company propose a solution

Junior Reviewer

Gary R Fmj Aug 03, 2020

Continuing saga

1.3

We showed up at GENERAL RV in Ocala, Florida on 31 July 2020 where our motorhome had been since it was towed in on 25 June 2020 with electrical problems related to batteries going dead when hooked up to 110 source for an extended period of time. The technicians ran...

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ID

#2096911

Product

Thor Industries Rv

Loss

$15000

Preferred solution

a problem free unit. reibursement of time and money, trying to resolve these issues they claim are non existent

New Reviewer

Arthur G Lmt Jul 30, 2020

Trying to get a VIN location for a Damon Intruder 351 (36'). the paperwork says drivers door pillar.

There is no drivers door. The only door is on right side entry to kitchen area.Second area says just to left of driver on wall. This too is bare. We looked in all cabinets on walls. These too are bare. Got under coach to look along frame rails and in engine bay. We can...

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ID

#2088710

Location

Lincoln, Nebraska

Preferred solution

send a valid VIN to be attached to the coach and able to register in the state of Nebraska

Junior Reviewer

Gary R Fmj Jul 29, 2020

RESPONSE TO EMAIL SENT RE:review #202****

Update by user Aug 30, 2020

We picked up our vehicle from General RV in Ocala, Florida on July 31,2020 after they had done all they could do without a wiring schematic or wiring diagram. I was told they did contact Thor and did what they could with the electrical issues and checked the components...

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ID

#2086524

Service

Thor Industries Rv Repair

Loss

$8000

Preferred solution

compensation for not being able to enjoy our purchase. replacement motorhome, immediate free RV rental for the vacation we planned to go on this week 6 months ago

New Reviewer

Kimberlysue F Jul 22, 2020

Poor Customer Service and Quality

1.0

The door on our brand new Ace has not lived since we bought the RV. Dealer indicated door was warped but Thor told them to adjust the door. I called Thor and tried to explain and was told the doors dont warp. Dealer adjusted and it still does not lock and we have a gap at bottom of door on one side!!! Today slide will not retract all the way in!!! Only has 6K miles I would just like issues fixed when so Métis not right. Will not by another Thor

User's recommendation: Don’t by a Thor product.

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1 comment

TMC-TEAM007 Jul 23, 2020 #1898928

Thank you for sharing this experience. If you email me at tmcteam@***.com with your VIN and a phone number where you can be reached, I can have one of our customer support specialists assigned to your file.

Reply

0 0

ID

#2074262

Cons

Product quality
Poor customer service

Preferred solution

Let the company propose a solution

New Reviewer

Kynzlee Ujm of Youngstown, OH Jul 21, 2020

Many issues with Class C 31 ft Thor Quantum

1.3

We have had our RV to Thor factory in Indiana twice for repairs on about 70 issues. We found someone closer to us in Perry, Ohio and had some issues fixed. This should not be. The quality of these RV's is unbelievably poor. Our coach entrance door is now delaminating and they refuse to fix it. How can this happen to a 2018 When we bought it in 2018, we never thought to look under it because it was new. We immediately discovered the wings were rotted. We hadn't even taken it off of the lot and they would not give our money back. There were wires hanging down everywhere. This was at Gerzenys in Bradenton, Florida. It's a long story from there but would love to go in on a class action suit if others want to...We may try to go for the lemon law.

User's recommendation: Don't buy a Thor and even if what you choose is new, go over it inch by inch.

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2 comments

TMC-TEAM007 Aug 12, 2020 #1909511

Hello. I was happy to see that our Customer Support team was able to assist you with your concerns.

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0 0

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ID

#2072395

Location

Youngstown, Ohio

New Reviewer

Darrell F Nqw Jul 20, 2020

Not happy

2.9

Cant get anyone to tell me why the Lippert leveling systems keep tripping the breakers there are 1000s of complaints about this problems why hasnt anyone found a fix we have a 2019 Thor ACE the extended warranty doesnt cover that. They need a recall to fix this system I think the customers should start a class action law suit against all the manufacturers so it will get fixed

User's recommendation: Don’t buy until they fix the defect.

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1 comment

TMC-TEAM007 Jul 21, 2020 #1897306

Thank you for sharing this experience. You can contact our Customer Support team directly at 877-855-****, or you can email me directly at tmcteam@***.com with the last 8 digits of your VIN# and I can assign a Customer Service Representative to your coach file.

Reply

0 0

ID

#2069680

Service

Lippert Components Customer Care

Pros

Great layout

Cons

Problem with levels

Preferred solution

Fix my problem at no charge to me

Junior Reviewer

Gary R Fmj Jun 29, 2020

Shoddy workmanship

1.3

My wife and I bought an THOR freedom elite class c 26 ft brand new in August 2018. before we even left the lot we had repair issue tickets submitted with the Camping World we bought it from. It had 1700 miles on it when we first purchased it and were told that was normal for a new coach. our list of repairs were from cosmetics, to no seal installed on the pop out, to electrical issues. We did have a good rapore with Thor and were guaranteed since we had electrical problems from day one that Thor would extend its one year warranty to cover the electrical issues and any component affected. Not So. For almost two years now our motor home has been in the shop a total of 6 months and it still has electrical issues. First the refrigerator quit working on one road trip. then the slide out had to be closed manually due to the motor. we were rained on when it stormed one night before the seal was installed on. the pop out. the chassis battery went dead several times. then the coach battery went dead. then on on trip to the repair facility we had electrical smoke in the coach. Finally the technicians found wires that were not installed correctly from the factory which was causing the majority of problems. We got the coach back and several weeks later the chassis battery was dead again. All in all we had over 50 items fixed repaired or replaced in the 20 months we have owned it. I made a courtesy call to Thor today 29 June 2020 and was told by the technician TS when I just was trying to relay information to avoid some other poor customer from having to go through what we did after paying $70000 for a new vehicle we thought we could enjoy.

User's recommendation: DO NOT BUY THOR.

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5 comments

Rodricus Sep 10, 2020 #1922997

I reviewing thor reviews before signing my loan papers.

Reply

0 0

Gary R Jul 24, 2020 #1899833

@TMC-TEAM007

I emailed you as requested a month ago and received no response. My vehicle is still in the shop with the same electrical problems I have had for the almost two years I have owned this vehicle.

The last time I called THOR directly I was told the vehicle was out of warranty and TS on my problem that was diagnosed as your factories quality control to ensure the vehicle was assembled properly. It was found that one of the negative ground wires had been hooked up to the positive terminal at the factory which now has caused massive electrical problems throughout the vehicle. Your technician at THOR basically called all the service technicians incompetent whom I have had the vehicle in for repairs at different locations for not finding your error sooner. with the smell of burnt electrical wires we witnessed and the last lot person witnessed, the problem has now become major.

I went back through all the times and services that have been performed and found the total shop time in the 23 months we have owned this vehicle has been 6 months with over 70 issues. We have been planning to use our RV for a trip since MAY of this year and now have to postpone our scheduled departure of 27 July indefinitely since the shop supervisor where the RV is at now still cannot locate all the systemic problems from your lack of quality in the first place. I am not a vindictive person, however, I find your lack of moral obligations very disturbing and the FEDERAL GOVERNMENT should be notified you are putting unsafe vehicles on the road.

Gary D. Ross MAJ, USAR Retired

Reply

1 0

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ID

#2021985

Product

2018 Thor Motor Coach 26He Rv

Pros

Work with you to an extent
Work with you initially

Cons

Will not suggest how best to get your repairs taken care of
Poor quality of materials
Takes forever to get warranty repairs waiting on parts

Loss

$15000

Preferred solution

All of the above with the exception of full refund. I am actually scared to stay in couch due to electrical smoke and problems witnessed.

New Reviewer

Cheryl S Ynm Jun 27, 2020

So many issues since we bought our motorhome in 2014!

1.0

Slide out broke, upper bed track is always an issue, exterior paint is cracking and all the pleather/leather on all seats are pealing and cracking! Ive contacted Thor and they said we have a 1 year warranty! They dont care that they put such crap in these motor home and dont stand behind their products! If I would of known about the so called leather being so cheap and would do this then I would of never purchased this RV now Im suppose to spend thousands of dollars redoing the captains chairs the couch and dinette after spending so much money for our rig? What a joke! Next step is to contact a lawyer and post pictures on social media because we shouldnt be responsible to re-do our furniture! Especially since they have known about this issue for years now and continue to install the same pleater/leather

User's recommendation: Don’t buy a Thor motorhome!!!!

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ID

#2015895

Location

Concord, Indiana

Product

Thor Industries Rv

Pros

Pretty motorhome

Cons

Extremely poor workmanship
Fail to accept responsibility of product

Loss

$5500

Preferred solution

Fix my Upolstry

New Reviewer

Melisa P Pix Jun 26, 2020

Kitchen lower cabinets fell off slide out because Slide Out broken

Our kitchen cabinets fell off the slide out, making it impossible to push the slide out or in, without someone else lifting the cabinet. Seems to be something wrong with the rollers or slide out mechanisms. The mechanic is still trying to figure it out. So far he is estimating thousands of dollars....and of course warranty so far is saying they will not cover it becuase it is probably something "we" broke. So disappointing.

User's recommendation: Don't buy a Thor :(.

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ID

#2015430

Pros

Layout

Cons

Construction

Loss

$5000

Preferred solution

Fix my Hurricane

New Reviewer

Chrystian Scg Jun 23, 2020

Changing ownship. Checking unresolvrd recalls

Have a 2014 tuscany 40rx. 4uzachcy2ecfm1227. .love the coach i talked one of your reps he indiated there were seven open recalls one to do with the brake pedal could be a saftey issue i have sent you people owner change doc . You said every thing was fine

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1 comment

TMC-TEAM007 Jun 23, 2020 #1882401

Thank you for sharing. Upon review of your coach file, it appears that one of our Customer Service Specialists has been assigned to your file. Please email me at tmcteam@***.com if further assistance is needed!

Reply

0 0

ID

#2006970

New Reviewer

Cezary P Jun 04, 2020

Constant issues

1.3

2015 Thor Miramar 35.3 Bought brand new. Constant issues with superslide. Upholstery is peeling throughout the camper. Spend just about the same amount of time in the shop fixing various issues as traveling. Maybe less traveling.....

User's recommendation: DO NOT BUY A THOR.

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ID

#1968304

Pros

Price

Cons

Poor quality
Not standing behind their product
Very poor customer service

Loss

$7000

Preferred solution

I WOULD LIKE TO TRADE IT IN.

New Reviewer

Steve H Cvp May 31, 2020

Question

On our first trip in our 2020 Thor Quantum, two of the blind pulls came off of the shades. How can we put them back on so they stay on? Thanks for your help. We have been enjoying everything else and love this motorhome!

User's recommendation: So far most everything is great!

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2 comments

Steve H Jun 03, 2020 #1872392

Thor has been extremely helpful in correcting our concerns! We are extremely pleased.

Reply

0 0

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ID

#1958738

Preferred solution

Let the company propose a solution

New Reviewer

Mary F Fyg May 17, 2020

High priced Motorhome junk

1.0

StWe have a 2016 Thor Tuscany XTE 40 AX. Out of warranty. The pleather furniture is all peeling &;;;;; checking. thats, sofa, entertainment, driver, passenger 2 yrs. we were told that was a bad year for the flexsteel and Villa and nothing can be done. The entertainment seats cables broke. Also the kitchen composite counter top sink is cracking across the top. The front air and rear heater dont work. So many things have gone wrong. Too many to list. Some we fixed on own. While it was under warranty it took a year to get other problems fixed. We are older and do not have grandkids

User's recommendation: Run stay away from Thor.

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1 comment

TMC-TEAM007 May 19, 2020 #1865236

Hello! I would like to review your file and see if we can address your concern.

If you could send me the last 8 digits of your VIN, I can look over your file.

You can email me directly at TMCTeam@***.com or our Customer Service team can be reached today 8-5 (ET) @ 877-855-****. Thanks, Thor Motor Coach Team

Reply

0 0

ID

#1932031

Pros

Pretty motorhome
Lay-out of coach

Cons

Playing phone tag with no results
Everything about thor
Extremely poor workmanship

Preferred solution

Let the company propose a solution

Price Affordability	2/5
Location	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5
Value for money	2/5

Thor Industries
Reviews and Complaints

Thor Industries Overview

Rating Details

Contact Thor Industries Customer Service

Expert Talks

RV Travel During a Pandemic: Pros and Cons

Finding the VIN on the chassis of a 1999 Damon Intruder 351 Class A.

Nothing but problems from day one of ownership

Continuing saga

Trying to get a VIN location for a Damon Intruder 351 (36'). the paperwork says drivers door pillar.

RESPONSE TO EMAIL SENT RE:review #202****

Poor Customer Service and Quality

Many issues with Class C 31 ft Thor Quantum

Not happy

Shoddy workmanship

So many issues since we bought our motorhome in 2014!

Kitchen lower cabinets fell off slide out because Slide Out broken

Changing ownship. Checking unresolvrd recalls

Constant issues

Question

High priced Motorhome junk

Thor IndustriesReviews and Complaints

Thor Industries Overview

Rating Details

Contact Thor Industries Customer Service

Expert Talks

RV Travel During a Pandemic: Pros and Cons

Finding the VIN on the chassis of a 1999 Damon Intruder 351 Class A.

Nothing but problems from day one of ownership

Continuing saga

Trying to get a VIN location for a Damon Intruder 351 (36'). the paperwork says drivers door pillar.

RESPONSE TO EMAIL SENT RE:review #202****

Poor Customer Service and Quality

Many issues with Class C 31 ft Thor Quantum

Not happy

Shoddy workmanship

So many issues since we bought our motorhome in 2014!

Kitchen lower cabinets fell off slide out because Slide Out broken

Changing ownship. Checking unresolvrd recalls

Constant issues

Question

High priced Motorhome junk

Thor Industries
Reviews and Complaints