Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
1.6

Bought a brand new 2021 Bighorn 5th wheel from one of your approved dealerships in Mesquite Texas, this was ExploreUSA, there was issues with it right off, they took pics and I took pics. They said they would get it fixed ASAP, filed a claim on 1-12-2021 was approved on 1-13-2021, to this day nothing has been fixed.

Now come to find out the manufacturer never sealed the bedroom slide out, so it has been leaking for a year and did not know this when I bought it. Im sure ExploreUSA covered it up, so they sent a technician and there service manager out to look at the RV, the service manager said it was Heartlands fault B/C they did not seal the slide out. So the RV has been saturated with water in the bedroom every time it rains and there is now a great amount of MOLD and MUSHROOMS in the bedroom and bathroom. I bought a brand new RV and thats what I want a brand new RV, I dont want an RV that you have to tear apart and redo everything and then put it back together.

Thats not what I paid for. I want Heartland to buy the unit back or replace it with a new one.

They have a brand new 2021 just like mine on the lot of ExploreUSA, this is where I purchased mine. They said they had no problem switching it out if Heartland gave them the ok.

User's recommendation: I would never recommend anyone to your companies or your product’s.

Preferred solution: For Heartland to buy this unit back, or replace it with a brand new one of the same model .

Thor Industries Pros: Rv lifestyle and the floorplan.

Thor Industries Cons: Some of the construction of the cupboards, Product quality, Low quality workman ship, Warranty service is slow at best.

Location: Mesquite, Texas

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Thor Industries Reviews

  1. 93 reviews
  2. 60 reviews
  3. 22 reviews
  4. 6 reviews
  5. 3 reviews
Thor Industries reviews