New Reviewer

Twisted frame

We have a 2017 Thor Vegas Class C RV that has a pronounced lean to the cab on the front drivers side. Two professional RV and Auto Body companies have, per Thor instructions, measured and found the unit to indeed be leaning as a result of the twisted frame. Thor has repeatedly ignored us and are apparently hoping we will go away. We have filed a Lemon Law suit and are awaiting their response. Thors lack of customer service is very disappointing and annoying. We would love to hear from any owners who may have experienced this same issue; leaning cab and/or twisted frame. Barb in OR
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ID
#1372712 Review #1372712 is a subjective opinion of poster.
Location
Kemmerer, Wyoming
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Workmanship

Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Got home extended the slider, ran water in the sink, water all over the floor. They way the hooked up the hose to the connection to the gray tank looked like it was done by children. You could tell it happened before as there was glue on the fittings. Must be a union company. The hookup to drain your tanks to sewer my god. You have to leave the door open as the didn't line up the removable cover underneath with the pipe. For a brand new 2019 Thor Forwinds 31Y there was saw dust everywhere. Camping World in Roseville, Ca is just as bad. If I was Ford Motor Company I would never allow another Thor product to be put on my units.
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2 comments
#1649884

Same issues with my 2018 Gemini, definitely put together with child labor, glue everywhere ,inside and out, they went nuts with a glue gun and caulking, missed most of the joints on the roof! After picking the unit up, the cabinet door under the sink fell off, slide messes up all the time, interior light cover fell off , water heater sucks Etc, etc etc,

#1599281

Of course they are not a union company otherwise the work would have been done right. Your union comment shows your ignorance about the trades. You deserve a Thor:)

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ID
#1369646 Review #1369646 is a subjective opinion of poster.
Location
Redding, California
New Reviewer

Defective Equipment

To say I'm disappointed would be a mild understatement. Recently, while on a trip in our 2016 Thor Palazzo, my wife chose to operate our factory installed Axxera brand, model AVM10BH DVD Multimedia Receiver which includes CD, Bluetooth, AM/FM and camera, housed in a...
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4 comments
#2041034

We have a 2017 Siesta, its been used approx 6 times, maybe a couple times a year. We just took it out this year for the first time and our display has gone out as well.

Not happy at all with Thor, will never buy another one. Worst brand ever!!!!

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ID
#1358965 Review #1358965 is a subjective opinion of poster.
Location
Elkhart, Indiana
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Worst Customer Service

Thor Industries - Worst Customer Service
Thor Industries - Worst Customer Service
Finally got in touch with a representative at Thor Not so Customer Service. They denied any responsibility for my failed awning, even though there was a recall by the manufacturer, Carefree. Pass the buck is all I got. Shame on all of them for their lack of service. Even the retailer could care less about my loss.
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ID
#1358803 Review #1358803 is a subjective opinion of poster.
New Reviewer

Super Slide Manual Override

What year is your Thor? Make? I have a 2018 Quantum and the slide started acting up recently. We have been using the manual override located in the outside compartment. It involves pushing this little white button 6 times and holding it in the 7th time until the lights...
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ID
#1353301 Review #1353301 is a subjective opinion of poster.
Product
2018 Thor Motor Coach Quantum Rv
Reason of review
Bad quality

2019 outlaw

The 2019 Outlaw is a piece of junk also. To many problems bad materials poor workmanship you name it it was bad
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1 comment
#1706325

Thanks. I race motorcross and was buying a 2020 outlaw 38.

You wouldn't buy another?

I havent seen to many reviews on the outlaw models. What made you purchase one?

ID
#1353207 Review #1353207 is a subjective opinion of poster.
Product
2019 Thor Motor Coach Outlaw Rv
Reason of review
Bad quality
New Reviewer

Thor Four Winds

Drove once and we have had nothing but problems. Leaks like a sieve, 3000 miles in a year. One trip, always in shop. Thor will not return calls. General RV has not been great. Our camper is on a Ford truck. I am going to let ford know what is going on and how unsafe If...
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2 comments
#1571549

Same problems here. And Camping World the dealer is even worse.

Told me that my problems they have seen before, so why did I have to drive all the way home, find the problem, call them and be told yes we have seen the same problem many times. All Camping World wants is the sale, they don't back up one dam thing. Want to sue them and Thor so bad.

Maybe a class action suit against them both. Any one up to joining me?

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ID
#1338946 Review #1338946 is a subjective opinion of poster.
New Reviewer

Expensive lesson learned

We bought a new ACE 30.4 motorhome in June and used it once and the thing fell apart . We took it back to Camping World in Rapid City, SD and had a list of 28 items that needed repair and they have it 5 weeks and still not repaired. some of the things on the list thor...
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2 comments
#1571551

I agree 100% with you. Camping World is just as bad or even worse than Thor

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ID
#1336231 Review #1336231 is a subjective opinion of poster.
Location
Elkhart, Indiana
Reason of review
Damaged or defective
Loss
$85000
New Reviewer

Our lost summer

We purchased a 2018 Thor ACE 27.1 on June 15th. We took our first trip on the 17th. It turned into a disaster. The first voyage in anything new will turn up a few issues. Ours were more than a few all instigated by poor quality control and product from the factory....
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ID
#1336080 Review #1336080 is a subjective opinion of poster.
Location
Monroe, Washington
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Wish they took pride in their work

Terrible workmanship, so many issues, i cant list them all, going back to flag rv in westboylston mass to get it right. If not i will file a complaint with the BBB, CONSUMER PROTECTION ANGENTCEY AND ATTORNEY GENERALS OFFICE OF MASS.
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1 comment
#1571753

Did they ever resolve it? I’m curious what can be done legally since I’m pretty sure they won’t take ours back and give a full refund.

Terrible workmanship and quality control.

The consumer should not have to complete the building of a unit. We were told there would be issues with a new unit but I’ve had to pay for storage on a unit it’s not parked at and a payment for a rig we haven’t had since the end of August.

ID
#1333475 Review #1333475 is a subjective opinion of poster.
Location
West Boylston, Massachusetts
Product
Thor Industries Rv

No pride in their work

Worst in the industry. DO NOT BY A THOR PRODUCT! Have been to the factory 3 times. Most everything still not fixed. They lied to us on things they said they did and didn’t touch a most of it.
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1 comment
#1675632

Owning a Thor product is like trying to keep toilet paper dry in a rain storm. And after being the not so proud owner for 17 years of a Thor Chateau.

And having almost everything break, falloff, leak, or just simply not work, I just now laugh. It is a model kit that you start with and constantly need to fix. Even a simple rear blown out tire can lead to ripped out electrical, hydrolics line for slide, trim molding that adds up to $1100.00 repair due to poor design.

If you wait to retire to own one you will not be retired long in fixing it. Come on you gotta laugh at so many people being taken advantage of with simple *** of a product.

ID
#1329029 Review #1329029 is a subjective opinion of poster.
New Reviewer

Problems

Hi, we have a 2014 Super C Four Winds. We have a few problems that have come up. Molding is coming down, flooring is coming up, shower door latch came off. The stairs sank down and fell off. The storage on the driver's side fell through. The bench to the breakfast table broke. The light covers in the front by the door and the back have come off. The toilets seat is coming off. These are cosmetic issues that you would have thought they would fix in newer models. Also our couch is pealing or coming up. We were in Elkhart and went to the Thor factory, took a tour and the young man giving us the tour didn't know anything. Never got to look at final product Worst tour EVER ! Sorry to complain but these are issues that should not have been. I hope someone contacts us as we are upset with the craftsmanship of your RV. Tammy and Michael Norin 401 E 8th Street Sioux Falls SD 301-693-****
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ID
#1321283 Review #1321283 is a subjective opinion of poster.

It is what it is

I'm the owner of a 2018 Thor Gemini 24TX. I can agree that, yes some of the workmanship is shoddy, but considering what I paid for it..I can't complain. My coach is currently in the shop having warranty work done. Thor has been very cooperative. I found through certain...
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1 comment
#1649886

I have a Thor Gemini, 2018 23 same issues lol I am fixing most my self!

ID
#1321008 Review #1321008 is a subjective opinion of poster.

Disappointed

We stopped to look at new Thor Freedom Elites at Camping World in Houghton lake Michigan and after driving 200 miles with hopes of buying one, we were quickly turned off by the poor workmanship and materials. The first thing we noticed was what we thought was a tiled backsplash over the stove and sink was merely a decal and both were bubbled up and peeling free from the wall! These are brand new motorhomes! I thought, if this is what they do in the areas I see everyday, what kind of shoddy work lies beneath? My next question was, why would they not fix this at the dealership and leave it for everyone to see? This is when our long, short- lived trip ended and we sadly left for a long ride home.
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3 comments
#1675634

Thor produces one type of quality product, cheap materials, fast assembly, out the door and on to the next one. Anyone that owns one will not be a repeat customer.

The warrantee finally runs out, but the fixing things goes on and on for as long as you own it. How can anything stay together with 50 gal. of water, 40 gal. of gas, whatever is in the holding tank, 500 lbs.

of food, two dogs, and all the stuff you can fit underneath, going 70 miles an hour on American highways. Within 15 years you can expect to fix everything. Seriously, I mean for real. And somethings a couple of times.

It falls apart going down the road. Fact, *** stinks.

#1523001

Bought Thor Hurricane 34F, only had physical position of it for 53 days out of 300 days because it has been sitting at Camping World for warranty repairs.

#1522989

Thor cheap, cheap , cheap!

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ID
#1308543 Review #1308543 is a subjective opinion of poster.
Location
Houghton Lake, Michigan
Product
Thor Motor Coach Rv
Reason of review
Bad quality
New Reviewer

Never willing to help me

Every time I have contacted Thor I am told since you are not the original owner....... They never help me and in fact they are very unprofessional and rude. I will be upgrading to a DP in the next three years and you know who won't get my business. Full wall slide is a MAJOR problem. I have PTSD over it. This last trip God made the slide retract. I am not kidding. It stopped and I prayed, waited patiently, tried again and it retracted. God even feels sorry for me. I will never get another unit with a full wall slide. Always get one with three or four slides and try to go hydraulic and not electric. At least hydraulic units have the power. Schwintek is just an awful design. I only have the two trac system on my 2013 Thor Hurricane 34F.
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ID
#1292195 Review #1292195 is a subjective opinion of poster.
Service
Thor Industries Customer Care
Reason of review
Poor customer service
Loss
$2500
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