Thor Industries
Reviews and Complaints
Outlaw class action
- Floor plan
- Construction and ability to use as expected
Preferred solution: Let the company propose a solution
Stupid engineers
Being ignored!
Preferred solution: Let the company propose a solution
Another Horror Show
We were in Texas on Business with our 2004 Winnebago Adventurer which was near pristine. The wife wanted a Diesel and we settled on a 2017 Thor Tuscany.
After a horrid wait on walk through getting things supposedly fixed, we finally set out to our spot to park. Slide problems and the rear bath plumbing exploded sending waste under the bed and everywhere. Went back the next morning and they fixed it...Blew up again that same night. We have had no less than 50 major issues with the unit including slide seals that will not stay on, and unbelievably a basement that is rotting out in less than 6 months because not a single door can seal from the weather.
They finally sued and Thor came and took it back to Elkhart 2 months ago to fix and we have not heard a word since. Camping World was a total Joke. No help from them at all, Everything they did was substandard.
Baby Dung and Bailing wire is all that holds this unit together. $247K Joke.
5TH FULL WALL SLIDE FAILURE
Have all the emails with Thor reps from 2015 to present. Have all repair invoices from 2015 through present.Mentioned getting legal advice and got thrown under the bus with YOUR OUT OF WARRANTY!
Really? We were out of warranty for previous fixes by THOR on this problem.
Guess when you try to protect yourself, they are done with you!So here we go. States Attorney General for NC/IN/SD - done.Waiting on a consultation with a Consumer Protection Attorney.
- Motor home design and layout very comfortable coach
- I did not like thor quality or customer service
- Quality of workmanship and poor vendors supplied products
Preferred solution: Permanently fix the slide and refund downpayment + of 45000 so we can trade in and have money for the downpayment!
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Verified Reviewer | Houston, TexasNever buy anything made by Thor
Workmanship
Disappointed
Our lost summer
We purchased a 2018 Thor ACE 27.1 on June 15th. We took our first trip on the 17th.
It turned into a disaster. The first voyage in anything new will turn up a few issues. Ours were more than a few all instigated by poor quality control and product from the factory. First, our steering wheel was 20 degrees or more out of alignment.
After we returned from our trip we found that this caused the front end to our of alignment possibly compromising $1,000 worth of front tires. We experience their new technology in refrigerators - inverter run with now propane backup. This piece of junk quit on us in the middle of the night result in our having to dismantle the lower access from the closet to reach the inverter. Nowhere in the coach or firg literature is there anything stating that an auxiliary power source must be on all the time to keep the monstrous 2 six volt batteries charged.
Oh, and there is no latch or lock on the door of the frig which means if anything of weight is in the door it flies open on a turn and smashes into the closet handle resulting in a wonderful crease in the door. The is unbelievable. This piece of junk does not belong in a RV. The door won't stay closed in transit.
The topper was the toilet. It continually plugged and clogged. For some reason the design does not allow for a sufficient amount of water to flush resulting in a very *** mess which only can be undone with a long brush. How much fun is that?
After contacting the manufacturer in Indiana with pictures of the damage of the frig door, I was promised that the frig door would be fixed. It was admitted that the latch was not put on at the factory (which I find out will not fix the problem). I was also told the fix for the steering wheel is a simple one. It was not.
The coach had to go to a Ford dealership with the tools to adjust the chassis, straighten the wheel and align the front end. The closest dealership to us with the tools was over 50 miles away although there are more that 5 within 20 miles. After being told that the frig door would be fixed by the factory, the dealer informed us that this was denied and that the dealership would cover it. We have had other issues with broken drawer locks, broken cabinet latches, blinds that were off track and wouldn't work, a TV antenna *** that did not turn.
To put all of this into perspective we have not had use of our coach since the 3rd week of June. It has been at the dealership waiting for parts. I was told that I probably would not get it back until the end of August. I am writing this now on August 22nd with the 29th the dealership's goal.
This whole experience has been outrageous and criminal. I have filed complaints with the Consumer Protection Agency at both the dealership and the Thor. I got the dealership's attention and they have been working hard to help. All of this was caused by faulty and poor workmanship from Thor.
Why is God's earth would a manufacturer send a coach out of their facility knowing the steering and alignment were off. Now it has over 3,500 miles on it with over 2,500 being put on it just coming from the factory. My wife and I are angry and frustrated. We bought this new coach for our Newfoundland believe it or not.
He is crippled and this will probably be our last summer with him. Now it's gone thanks to Thor. We will never recommend a Thor product to anyone, and we will do our best to communicate this out to the world. We would like to be compensated for 2 RV payments since we were unable to use it due to Thor's lack of quality control.
And we would also like to be compensated for 2 new front tires if it turns out they have been compromised due to a faulty alignment. It doesn't take much.
Preferred solution: Let the company propose a solution
Peeling bench seats
We have a 2015 Thor Freedom Elite. This has hardly been,used.
Bench seats are peeling. They says we are out of warranty.
They need to stand behind their product even when a few years old. Shame on them for selling cheap product from what I see by complaints they knew of this problem long before we bought out RV.
Problems
Continuous problems with new hurricane 2018 made by Thor. Purchased at Camping World RV Sales-Tampa
We purchased our new RV in July . We brought a new 2018 Hurricane which cost over 100,000 dollars model number 1F65F5DY4HOA14371.
We continue to have problems with it constantly. Now it is in our driveway unable to drive because the bed will not rise up due to broken motor. We live in a deed restricted neighborhood and we are receiving letters to get it out of driveway. When we called Camping World they told us to hire someone to come out to the house and fix it and they would repay us.
Then told us after that to take it to a place which we do not know to fix it. This is not acceptable. Besides this serious problem we have brought our RV into camping world to get things fixed several times. Problems with defected blinds, draws, lighting, front seats, cupboards, sink, wall paper defects, outlets, coating on outside of RV and more problems.
I consider this RV a lemon with all the grief we are going through. This is a time in our life that we wanted to travel and take our grandchildren to different states. But we are afraid to go anywhere because of all these serious problems. And the worse part is now we cannot even enjoy it because it does not work.
The question now is do we get a replacement, one that works . I want to know if you stand behind your product? Very unhappy campers. Mr and Mrs.
Hohmeister 13617 3rd ave east Bradenton Fla. 34212 9**-**0-2262 home cell 941-518-**** cell 941- 518-****
- Quality very poor
Worst experience
We traded a 10 yr old Winnie on a new 2016 Thor Windsport. I wish we would have read some reviews first.
It is by far the cheapest poorly constructed product I have ever purchased. The list of items that work on this coach is very small. Actually the ford v-10 engine is the only thing in the coach worth money and about the only thing that works. I think we are a bit in shock a company could sell a product that is so worthless.
I believe Thor should pay us for even trying to travel in this piece of crap. Our ten yr old Winnie was twice the coach this Thor could ever hope to be. So now we are trying to sell this pile of junk and of course we are going to lose around 30 thousand dollars in the process. We are having problems finding a dealer who even have Thor junk on their lots.
So buyers be careful!
DO NOT BUY A THOR A PRODUCT
If you do, be prepared to stay in hotels while it is getting fixed. Like us you could end up crawling out windows because the door quite functioning.
Vin #
THOR Do Not Stand By Their Warranties Nor Keep Their Word!!,
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Yes, very disappointed in poor craftsmanship and other quality issues in 2018 Thor Outlaw Class C model 29J.
I have just run into this very issue which will be addressed with service people and Thor tomorrow. Front wall passenger side insecured to frame with passenger side of dashboard coming loose from frame and repeated body damage underneath the window
Has qnything come of it?