Thor Industries Reviews

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Never buy anything made by Thor

Bought a brand new 2017 for which had so many problems that we traded It in 6 months and lost $9000 bought a slightly used 2017 outlaw with 1500 miles on it and it is worse than the 1st one Rusting totally through the bottom
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1 comment
#1606976

I met a gal who had a brand new Thor at a campground in AZ. She has a list of sixteen items, some big and some smaller.

Customer service has been terrible both from the manufacturer and from the dealer she bought it from.

I was shocked to hear of what they have put her through with no resolution. I would not buy this product!

ID
#1381362 Review #1381362 is a subjective opinion of poster.
Location
Houston, Texas
Product
Thor Industries Rv

2018 Thor aria 3901

I brought a 2018 Thor aria in May of 2017. The coach has been in the shop for 280 day in the first year. In the first 16 months it has been in the shop for over 300 days. It is still in the shop. No warranty now. I may can raise goldfish in the bottom compartments. Still not fixed. I try to tell people in any campground what a piece of junk Thor rvs are. I also try to go to any rv shows to tell the people not to buy Thor and tell them what has happened to me. I know I have had at least 10 people who were looking at Thor motor homes and changed their minds about a Thor rv.
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6 comments
#1675630

After owning and finally paying off the Thor Chateau. We can now afford fixing all the broken things on it after 15 years.

It only has 25,000 miles. The Ford chasie on the class C is really great.

As for the rest of the materials in the RV product it is *** plain and simple. I tell everyone who considers to buy a motorhome like this Thor product, simply not to!!!!

#1636370

My husband and I purchased a Thor motorcoach 2018, 2 months ago. The side also is faulty.

It hangs up every time we try to close it. The whole coach as so many large empty areas that we can feel frozen air everywhere and have to try to block the air holes with towels and blankets. The washer and dryer that we purchase for them to install before taking ownership, makes he whole side go up and down when used and the light in the dining area shakes unbelievable! The worst problem, it is full of so much cheap products that it has high levels of formaldehyde in it and I have been poisoned from it.

We feel forced to get out of it, traded yesterday for another brand. We haven’t made the exchange because we have to let the new coach be prepared to take ownership of it. I continue to get worse each day with the poison. We have lost at least 45,000.00 in the two months of buying this piece of *** It has completely ruined my health.

I would definitely encourage everyone to NEVER BUY A THOR COACH! You might as well throw your money and dreams completely away!

#1589862

So glad you have posted this - we have now been forced to hire an attorney to help us. Our 2019 Thor was purchased in July of this year (2018) and it has been in the shop 90% of that time for water leaking in the unit from the slides.

This purchase has been the biggest disappointment we have ever made! We had a perfectly good Coachmen Mirada and wish we had it back!!! The modifications the techs have made to our unit have only made it look worse and it is still LEAKING WATER when the slides are out and when we pull them in. THOR IS TRYING TO TELL US THIS IS NORMAL!!!

WHATEVER! We have lost so much sleep and had so much stress over this unit we are just about done RV'ing!@!@!@!

#1629607
@PissedConsumer1589862

Heather, I am so sorry I didn't find reviews like yours BEFORE we bought our Freedom Elite. Did hiring an attorney get you a full refund?

Our journey is quicker than yours but we knew within months the product was not suitable for consumers yet.

Am curious how things went for you. raybude1@***.com

#1646979
@PissedConsumer1589862

How did it go with the attorney?

#1585215

All these reviews on pissed consumer! I also put our review on Yelp.

I encourage everyone else to do so. Yelp - Thor Motor Coach, Elkhart, Indiana.

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ID
#1379550 Review #1379550 is a subjective opinion of poster.
Location
Rock Hill, South Carolina
New Reviewer

Twisted frame

We have a 2017 Thor Vegas Class C RV that has a pronounced lean to the cab on the front drivers side. Two professional RV and Auto Body companies have, per Thor instructions, measured and found the unit to indeed be leaning as a result of the twisted frame. Thor has repeatedly ignored us and are apparently hoping we will go away. We have filed a Lemon Law suit and are awaiting their response. Thors lack of customer service is very disappointing and annoying. We would love to hear from any owners who may have experienced this same issue; leaning cab and/or twisted frame. Barb in OR
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ID
#1372712 Review #1372712 is a subjective opinion of poster.
Location
Kemmerer, Wyoming
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Workmanship

Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Thor Industries - Workmanship
Got home extended the slider, ran water in the sink, water all over the floor. They way the hooked up the hose to the connection to the gray tank looked like it was done by children. You could tell it happened before as there was glue on the fittings. Must be a union company. The hookup to drain your tanks to sewer my god. You have to leave the door open as the didn't line up the removable cover underneath with the pipe. For a brand new 2019 Thor Forwinds 31Y there was saw dust everywhere. Camping World in Roseville, Ca is just as bad. If I was Ford Motor Company I would never allow another Thor product to be put on my units.
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2 comments
#1649884

Same issues with my 2018 Gemini, definitely put together with child labor, glue everywhere ,inside and out, they went nuts with a glue gun and caulking, missed most of the joints on the roof! After picking the unit up, the cabinet door under the sink fell off, slide messes up all the time, interior light cover fell off , water heater sucks Etc, etc etc,

#1599281

Of course they are not a union company otherwise the work would have been done right. Your union comment shows your ignorance about the trades. You deserve a Thor:)

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ID
#1369646 Review #1369646 is a subjective opinion of poster.
Location
Redding, California
New Reviewer
To say I'm disappointed would be a mild understatement. Recently, while on a trip in our 2016 Thor Palazzo, my wife chose to operate our factory installed Axxera brand, model AVM10BH DVD Multimedia Receiver which includes CD, Bluetooth, AM/FM and camera, housed in a...
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3 comments
#1960309

I have the same problem and was given the same NO solution. Thor needs to step up and offer a solution.

Dual Electronics was allowed to stop production and offer no service. We are stuck with obsolete equipment after spending lots of money on a motorhome. We don't want the smaller screen replacement. We want and need the 10.1 inch screen.

Upset, L. Collier Warsaw,IN

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ID
#1358965 Review #1358965 is a subjective opinion of poster.
Location
Elkhart, Indiana
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Worst Customer Service

Thor Industries - Worst Customer Service
Thor Industries - Worst Customer Service
Finally got in touch with a representative at Thor Not so Customer Service. They denied any responsibility for my failed awning, even though there was a recall by the manufacturer, Carefree. Pass the buck is all I got. Shame on all of them for their lack of service. Even the retailer could care less about my loss.
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ID
#1358803 Review #1358803 is a subjective opinion of poster.
New Reviewer
What year is your Thor? Make? I have a 2018 Quantum and the slide started acting up recently. We have been using the manual override located in the outside compartment. It involves pushing this little white button 6 times and holding it in the 7th time until the lights...
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ID
#1353301 Review #1353301 is a subjective opinion of poster.
Product
2018 Thor Motor Coach Quantum Rv
Reason of review
Bad quality

2019 outlaw

The 2019 Outlaw is a piece of junk also. To many problems bad materials poor workmanship you name it it was bad
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1 comment
#1706325

Thanks. I race motorcross and was buying a 2020 outlaw 38.

You wouldn't buy another?

I havent seen to many reviews on the outlaw models. What made you purchase one?

ID
#1353207 Review #1353207 is a subjective opinion of poster.
Product
2019 Thor Motor Coach Outlaw Rv
Reason of review
Bad quality
New Reviewer
Drove once and we have had nothing but problems. Leaks like a sieve, 3000 miles in a year. One trip, always in shop. Thor will not return calls. General RV has not been great. Our camper is on a Ford truck. I am going to let ford know what is going on and how unsafe If...
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2 comments
#1571549

Same problems here. And Camping World the dealer is even worse.

Told me that my problems they have seen before, so why did I have to drive all the way home, find the problem, call them and be told yes we have seen the same problem many times. All Camping World wants is the sale, they don't back up one dam thing. Want to sue them and Thor so bad.

Maybe a class action suit against them both. Any one up to joining me?

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ID
#1338946 Review #1338946 is a subjective opinion of poster.
New Reviewer
We bought a new ACE 30.4 motorhome in June and used it once and the thing fell apart . We took it back to Camping World in Rapid City, SD and had a list of 28 items that needed repair and they have it 5 weeks and still not repaired. some of the things on the list thor...
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2 comments
#1571551

I agree 100% with you. Camping World is just as bad or even worse than Thor

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ID
#1336231 Review #1336231 is a subjective opinion of poster.
Location
Elkhart, Indiana
Reason of review
Damaged or defective
Loss
$85000
New Reviewer
We purchased a 2018 Thor ACE 27.1 on June 15th. We took our first trip on the 17th. It turned into a disaster. The first voyage in anything new will turn up a few issues. Ours were more than a few all instigated by poor quality control and product from the factory....
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ID
#1336080 Review #1336080 is a subjective opinion of poster.
Location
Monroe, Washington
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer
Terrible workmanship, so many issues, i cant list them all, going back to flag rv in westboylston mass to get it right. If not i will file a complaint with the BBB, CONSUMER PROTECTION ANGENTCEY AND ATTORNEY GENERALS OFFICE OF MASS.
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1 comment
#1571753

Did they ever resolve it? I’m curious what can be done legally since I’m pretty sure they won’t take ours back and give a full refund.

Terrible workmanship and quality control.

The consumer should not have to complete the building of a unit. We were told there would be issues with a new unit but I’ve had to pay for storage on a unit it’s not parked at and a payment for a rig we haven’t had since the end of August.

ID
#1333475 Review #1333475 is a subjective opinion of poster.
Location
West Boylston, Massachusetts
Product
Thor Industries Rv

No pride in their work

Worst in the industry. DO NOT BY A THOR PRODUCT! Have been to the factory 3 times. Most everything still not fixed. They lied to us on things they said they did and didn’t touch a most of it.
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1 comment
#1675632

Owning a Thor product is like trying to keep toilet paper dry in a rain storm. And after being the not so proud owner for 17 years of a Thor Chateau.

And having almost everything break, falloff, leak, or just simply not work, I just now laugh. It is a model kit that you start with and constantly need to fix. Even a simple rear blown out tire can lead to ripped out electrical, hydrolics line for slide, trim molding that adds up to $1100.00 repair due to poor design.

If you wait to retire to own one you will not be retired long in fixing it. Come on you gotta laugh at so many people being taken advantage of with simple *** of a product.

ID
#1329029 Review #1329029 is a subjective opinion of poster.
New Reviewer

Problems

Hi, we have a 2014 Super C Four Winds. We have a few problems that have come up. Molding is coming down, flooring is coming up, shower door latch came off. The stairs sank down and fell off. The storage on the driver's side fell through. The bench to the breakfast table broke. The light covers in the front by the door and the back have come off. The toilets seat is coming off. These are cosmetic issues that you would have thought they would fix in newer models. Also our couch is pealing or coming up. We were in Elkhart and went to the Thor factory, took a tour and the young man giving us the tour didn't know anything. Never got to look at final product Worst tour EVER ! Sorry to complain but these are issues that should not have been. I hope someone contacts us as we are upset with the craftsmanship of your RV. Tammy and Michael Norin 401 E 8th Street Sioux Falls SD 301-693-****
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ID
#1321283 Review #1321283 is a subjective opinion of poster.
I'm the owner of a 2018 Thor Gemini 24TX. I can agree that, yes some of the workmanship is shoddy, but considering what I paid for it..I can't complain. My coach is currently in the shop having warranty work done. Thor has been very cooperative. I found through certain...
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1 comment
#1649886

I have a Thor Gemini, 2018 23 same issues lol I am fixing most my self!

ID
#1321008 Review #1321008 is a subjective opinion of poster.