Thor Industries Reviews

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thor camping world problems coach world water service issues quality warranty
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TOTAL JUNK

Heat went out first trip, slide out stop working, excessive air leak/water around front windows, in shop over 60 days, still had problems. 2018 unit keep it 5 months 3.600 miles, cut short two trips. This unit should have never left the factory. THOR is at best *** poor. Example they wanted pictures of windows to shows air leaks ???????????????????????? You get the ideal of how poor there service is, how can a picture show air leaks around windows ?????
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1 comment
#1693366

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1544188 Review #1544188 is a subjective opinion of poster.
Location
Shelbyville, Tennessee
Reason of review
Warranty issue
New Reviewer

Trailer wiring from factory - trailer directional lights dont work

Plugged my car trailer into the Class C's trailer wired plug on the back and the directional lights don't work...The trailer lights work fine when plugged into my pickup truck's trailer plug....but not on the Class C plug....same problem whether I try either the 4 way plug or the 7 way plug....The running lights do work, but not the directional....This is a brand new 2019 Freedom Elite, purchased from Camping World, just one week ago....Dealer says they will look at it when I bring it back....but....this should be working when I picked the unit up.... What is the problem?
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ID
#1541472 Review #1541472 is a subjective opinion of poster.
Location
Buxton, Maine
Product
2019 Thor Motor Coach Freedom Elite Rv
Reason of review
Warranty issue
New Reviewer
The heat/ air conditioning control on the center console do not work dealer said this is a Ford problem? Took it to Ford Service they say it's not a Ford problem but a Thor issue. All the Thor dealer will not work on my Motorhome? Including the Dealer I purchased it...
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2 comments
#1994496

did they ever get it fixed or working. i am experiencing the same problems with mine?

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ID
#1514948 Review #1514948 is a subjective opinion of poster.
Location
Spring, Pennsylvania
Product
Thor Industries Rv
Cons
  • Quality of product
  • Not happy
Reason of review
Problem with delivery
Loss
$7500
Preferred solution
Let the company propose a solution
Thor Industries - Dangerous and depressing
wiring burning, stapled walls falling down, drawers collapsing ,entire underneath rusting out causing clamps to fall off
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1 comment
#1673151

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1514942 Review #1514942 is a subjective opinion of poster.
Product
Thor Industries Rv
New Reviewer

Lemon

Update by user May 13, 2019

I received a call from Thor’s customer relations and they also seemed a bit upset about Camping Worlds handling of the motorhome. They contacted Poulsbo Rv and they are now working on the motorhome.

Poulsbo RV stated that they have done numerous “rescues” from clients of Camping Worlds service. we will see if this corrects the problems

Original review posted by user Apr 13, 2019
I bought a new 2018 Thor Hurricane 34P from Idaho Falls Camping World. When I flew there from Seattle to purchase it I ha a Dish Satellite in stalled and I was given a tour of the motor home. There were some stress cracks on the rear cap that I was told would be fixed by the Fife Camping World and it would only take a couple of weeks. We went in to se the bed that drops down over the driver and it had a few problems. It was taken back to Service and when it was brought back out they said it only needed some adjustment. I finished the paperwork and off I went. On the freeway back to the Seattle area I hit a bump and the bed dropped almost 10 inches above my head. I tried fro approximately 1/2 to work the bed back up so I could put in the safety pins that the service guys had left out. I got home and tried setting up the Satellite system that I had bought and continually got errors. I called the nearest Camping World in Fife to get the back cap fixed before the trip had planned and was told that they do not do Warranty work and I would have to go a 200 round trip to Burlington Camping World that will do warranty work. 1/26/2019 I took it up there and the Service person marked the drawers that kept opening while driving, marked the entry door that I had to use my knee to open, and marked the bed that had dropped and marked the back cap that had the stress marks. He also marked the dome lights up front the only came on when you hit a bump. 4/12/2019 I finally get to pick up my new motorhome. They bring it around front, I jump in and drive off. The radio is not working. I called and my house batteries had died while the motorhome sat waiting for the back cap. The batteries had to be jumped and by golly I now have radio but The bed doesn't work, (by the way they said the railings were coming off the walls so what did the Idaho service guys do?) The slides don't go out???????, The front dome lights that were replaced wouldn't come on. Oh yes they did when I hit another bump but then went out again. Satellite still not working. I called Dish and he said it sounded as if it wasn't hooked up right. Now its time to look at the Lemon law so I need to get an attorney on Monday because another trip that I prepaid for is going down the toilet and I don't hear Thor (who I sent a review to) or Camping World coming up with any solutions that will not cost me more time off and loss of revenue. I now have another trip I had planned thinking that I would ge a fixed moto
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2 comments
#1673843

Was considering a Thor from Camping World but now may need to re-think that investment and go with different brand.

#1672605

Post your story on YELP-Thor Motor Coach- Elkhart IN and write an email to 60m@***.com, there is also a Facebook group Thor Issues and complaints. At some point national media will do a story.

So glad that bed didn’t fall down and cause harm to you and other drivers. Hopefully it won’t be the story that finally gets regulations on MH enforced!

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ID
#1513741 Review #1513741 is a subjective opinion of poster.
Product
Thor Industries Rv
New Reviewer
Thor Industries - Slide out topper awning too short
Thor Industries - Slide out topper awning too short
We ordered our RV from Thor in July 2017. After waiting 4 months, we finally took delivery November 2017. On a recent trip, we found out that the topper awning on the slide out is 6" too short. It does not cover the slide out completely. Consequently, when it rained,...
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ID
#1506575 Review #1506575 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$631
Preferred solution
pay to replace the slide out topper awning with the correct size 270"
New Reviewer

Stupid engineers

The engine battery is under the windshield without an access panel and the front tire has to be removed for access to it. The sewer compartment door is very small without a handle on it for easy opening. Also it is very difficult to attach the drainage tubing because it is so close to the bottom of the compartment and the tubing then has to go up and over the lip of the compartment which results in the tanks not emptying fully The underbed storage areas are inaccessible because the TV is mounted in a way that you can't lift the mattress more than 3 inches. Thanks for letting me share
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ID
#1503755 Review #1503755 is a subjective opinion of poster.
Location
Cupertino, California
Reason of review
poor design
Loss
$150
New Reviewer
I have been a camper my entire life. Started with a canvass over a pole (lean to) and owned 9 RV's all the way from a pop up to a Class A motorhome. We bought a 2019 Sport Trek in June of 2019, brand new, cost $45,000. 3 weeks after getting it home and on our very...
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ID
#1503570 Review #1503570 is a subjective opinion of poster.
Location
Concord, Indiana
Product
Thor Industries Rv
Reason of review
Bad quality
Loss
$45000
Preferred solution
Full refund
New Reviewer

Being ignored!

With any manufacturer there will be problems! Forget warranties, they are worthless! Inspect, Inspect, Inspect! Walk away if you have concerns at your walk through! Hire an inspector! I had 2 issues my Aspen Trail and have never heard from customer service.
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ID
#1500905 Review #1500905 is a subjective opinion of poster.
Location
Indio, California
Service
Thor Industries Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
Interested in joining in on class action against thor for outlaws construction, side walls mounting to frame issues
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3 comments
#1763393

Yes, very disappointed in poor craftsmanship and other quality issues in 2018 Thor Outlaw Class C model 29J.

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ID
#1484814 Review #1484814 is a subjective opinion of poster.
Location
Wasilla, Alaska
Pros
  • Floor plan
Cons
  • Construction and ability to use as expected
Reason of review
Damaged or defective
Loss
$120000
Preferred solution
Let the company propose a solution
New Reviewer

Vin #

I purchased a 1998 Tahoe Lite 19 ft travel trailer by Thor the pink slip was lost in a house fire and I could not get in touch with the person that I bought it from although I know his name and that he was from Colorado the plate seems to have been removed from the front of the trailer and I need the VIN number to put it in my name so I can sell it is there some place on this trailer or I can find the VIN number I have no paperwork no bill of sale I know the sale was legit because I did have the pink slip in hand at one time but I'm caught between a rock and a hard place trying to sell it because I have no VIN number also I don't even think it came with a license plate what can I do as I am in desperate need of a way to sell it so that I can get back home please contact me as soon as possible thank you so much
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ID
#1447929 Review #1447929 is a subjective opinion of poster.
New Reviewer

Machine snswered

Called, machine came on, left msg. Hope someone calls me. Frank
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ID
#1440951 Review #1440951 is a subjective opinion of poster.
Location
Tucson, Arizona
Reason of review
Damaged or defective
New Reviewer

Converter

Battery not charging, possibly converter issue.need location of converter on 2017 KZ DURANGO 2500.
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ID
#1440946 Review #1440946 is a subjective opinion of poster.
Product
2017 Kz Recreational Vehicles Durango Rv
Reason of review
Damaged or defective
New Reviewer

5TH FULL WALL SLIDE FAILURE

Update by user Dec 23, 2018

Have all the emails with Thor reps from 2015 to present. Have all repair invoices from 2015 through present.Mentioned getting legal advice and got thrown under the bus with YOUR OUT OF WARRANTY!

Really? We were out of warranty for previous fixes by THOR on this problem.

Guess when you try to protect yourself, they are done with you!So here we go. States Attorney General for NC/IN/SD - done.Waiting on a consultation with a Consumer Protection Attorney.

Original review posted by user Dec 20, 2018
Purchased 2014 Thor Palazzo Motor Coach 33.2, in Feb 2014, Camping World, Spartanburg, SC. To date, the full wall slide out has failed FIVE (5) times since purchase! And it fails the same way every time! 1. Fixed Camping World, Chattanooga TN - Mar 2015 2. Fixed Thor Factory - Wakarusa, IN - Oct 2015 3. Fixed Thor Factory - Wakarusa, IN - Oct 2016 4. Fixed Camping World - New Braunfuls, TX - Dec-2017 to Jan-2018 We are now in Chesterfield, VA and the slide out has failed again! The full wall slide is out and will not retract. Contacted the Factory Service Center. They won't do anything, not send a rep, nothing until WE get the slide in and get it to a repair facility AT OUR EXPENSE, AGAIN! At what point does a repair stop being the consumers fault and is called a factory defect! Five (5) times failed/repaired for the same issue. Coach has approx 22000 miles in 4 yours. We have been "strung" along by Thor Ind. pass the warranty, pass any lemon laws both state and federal. We have contacted lawyers and no one will even write letters on our behalf because they won't make any money on a case!
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2 comments
#1826631

I have a 2014 Hurricane 34j with full wall slide. The slide was repaired before the MH was 12 month old.

Now, 5 years later the schwintek system has failed again.

It cost $1500.00 each time its repaired. It's only a matter of before Thor will face some large class action lawsuits due to poor design, cheap material, and terrible workmanship.

#1618434

We feel your pain! Thor has quality issues covering every inch of their RV's!

Slides, Steps, Leveling Jacks and over cab beds especially because Lippert Components are unreliable and prone to continuous failure! Please post your review on Yelp /Thor Motor Coach , Elkhart, IN! Read all the reviews.

There is a review giving 60minutes email and physical address. Thor future buyers need to be informed.

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ID
#1429084 Review #1429084 is a subjective opinion of poster.
Location
Elkhart, Indiana
Product
2014 Thor Motor Coach Palazzo 33.2 Rv
Pros
  • Motor home design and layout very comfortable coach
Cons
  • I did not like thor quality or customer service
  • Quality of workmanship and poor vendors supplied products
Reason of review
Bad quality
Loss
$164000
Preferred solution
Permanently fix the slide and refund downpayment + of 45000 so we can trade in and have money for the downpayment!
New Reviewer
We traded a 10 yr old Winnie on a new 2016 Thor Windsport. I wish we would have read some reviews first. It is by far the cheapest poorly constructed product I have ever purchased. The list of items that work on this coach is very small. Actually the ford v-10 engine...
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4 comments
#1649883

Hi, same problem with a 2018 Gemini, falling apart like a cheap suit , very poorly put together , and no help from Thor! I gave up and am fixing things myself, Ford customer care sucks also !

Camping world i Hampton Roads Va, poor service also, mostly in the sales dept. Just sayin!

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ID
#1390807 Review #1390807 is a subjective opinion of poster.
Location
La Junta, Colorado
Product
2016 Thor Industries Coach Windsport Rv
Reason of review
Not as described/ advertised