New Reviewer

Leather seats peeling and flaking!!!

Our captain seats, all over the couch and the dinette area all peeling. I would never of bought this motorhome had I known this would happen within 3 years of owning it and we don’t have pets and kids in here! What can I do about this?!
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1 comment
#1722139

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1600049 Review #1600049 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
New Reviewer

Continious problems Thor 30.4

Update by user Jan 30, 2020

This is a TOTAL JOKE. Radio keeps falling out of dashboard (as described in earlier submission) Now when searching for part to repair I am told that the radio has been replaced and Thor has no warranty coverage.

Spoke with THOR Customer Service and got no help. Simply a denial of warranty coverage.

I have should have know not to call Thor.I want a new radio that works and will not fall out of the dash. This is extremely dangerous plus being a pain in the ***

Update by user Jan 16, 2020

I have been jacked around for two years by Camping World and Thor. Will not even contact me to get resolution.

Now the terms are cannot re-create issue so it does not exist. WRONG or warranty is out of date. What a load of bull! Still hearing loud snap from Battery Box when connected to Shore Power.

I have made a sign that covers my entire windshield when camping. "DO NOT BUY THOR OR CAMPING WORLD" in large red letters.

Getting loads of attention. Keep up the crusade!

Update by user Aug 16, 2019

Thor contacted me and requested photos of damage which I sent immediately. Three weeks have gone by and still no resolution.

I have sent two emails and gotten the same response: "Under management review". If Thor thinks by stalling I will forget about all the issues...They are WRONG!

Original review posted by user Jul 17, 2019
Severe leak in rear compartment causing new rear wall, new mattress, and new rear over bed. Now I have a severe leak in the drivers front window. Evidence is building up to prove it has been going on for quite some time. I have had the unit for less than two years. Nothing but problems and frustratiob.
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1 comment
#1718338

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1591004 Review #1591004 is a subjective opinion of poster.
Location
Concord, Indiana
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

My drivers seat back cover is faling apart 2800 miles on the RV 600 of those miles have been driving back to the seller

Due to health I have only used my Rv 3 time in 18 months The driver seat back cover is falling apart. Has anyone fond a good supplier for replacement?
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ID
#1588356 Review #1588356 is a subjective opinion of poster.
Location
Venice, Florida

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Verified Reviewer
New Reviewer

Aweful

Purchased 2018 Thor Hurricane (new) and have had problems ever since! - awning sensor not working (should retract with high winds), awning arm is now bent - panel indicator lights for batteries is NEVER accurate - inverter went bad, had to replace - issues with...
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1 comment
#1716874

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1585998 Review #1585998 is a subjective opinion of poster.
Location
Stuart, Florida
Product
2018 Thor Industries Hurricane Rv
Pros
  • Customer support people were nice
Cons
  • Terrible quality
  • Quality control
Reason of review
Dealer repairs are not of quality
Preferred solution
Let the company propose a solution
New Reviewer

Thor sucks

Can't believe how cheap this thing is made. Purchased brand new in 2018 the only good quality is the ford chassis. Wasted $70000 Camping world should be ashamed for selling it!
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1 comment
#1714470

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1582794 Review #1582794 is a subjective opinion of poster.
Location
Wilder, Idaho
Reason of review
Bad quality
Loss
$50000
Preferred solution
Let the company propose a solution

Terribly made Thor Palazzo

2018 Palazzo after we bought they called to see how we liked it. It had been in the shop for months. My husband told them our complaints and they said they would have someone call us. Never heard from them again.
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2 comments
#1707388

We bought a 2017 Thor Palazzo! Biggest purchase mistake!

Stick with this beast as dealers know Thor products are garbage.

Our government needs get involved and have this greedy gulping beast spew out some consumer compensation! Shame on #robertwmartin

#1707206

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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ID
#1567652 Review #1567652 is a subjective opinion of poster.
Location
Folkston, Georgia
Product
Thor Industries Rv

Thor sucks

2028 Hurricane 29M. Major elec problems. Cant seem to make it right Sink drain line wasn’t connected to gray tank...water everywhere. Junk!!!
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1 comment
#1706622

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1566916 Review #1566916 is a subjective opinion of poster.
Location
Albany, New York
Reason of review
Bad quality
Loss
$89900
Preferred solution
Full refund
New Reviewer

Quality construction

Just purchased a used 2018 Thor ACE 27.2 and had nothing but problems every day. Awing was completely destroyed with just a little rain and wind. Bed under dining table collapsed while daughter and grandson were sleeping. Bed supported by just two firing strips attached with three staples. I was able to mount back with wood screws. Radio stopped working, no cameras. Toilet backed up everyday. rear door seperating the rooms would not stop slamming back and forth. The bottom stop device completely broke off the bottom of the door. Overall an expensive piece of junk. They put a great looking package around the cheapest products known to man.
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1 comment
#1706623

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1564716 Review #1564716 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Thor Industries Rv
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
New Reviewer

Every two day trip, ended with another month in shop

I am still trying to contact Thor, through customer service and even engineers. The company’s philosophy is to ignore any and all complaints. I purchased an extended warranty, and these repair centers I have been using are having to redesign and fabricate new pieces and parts to remedy Thor’s horrible design, and the worst installation process known to mankind. They simply don’t care and I hope that they will shut their doors. I can also blame the men and women that work for them too. Thor must go out of their way to hire the worst deadbeats. If North Korea even lobs a nuke over here, I hope it’s aimed at the “ I don’t care” folks employed in Elkhart.
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1 comment
#1695720

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1548544 Review #1548544 is a subjective opinion of poster.
Location
Fort Worth, Texas
New Reviewer

Junk from day one

Since the day i bought it nothing but trouble one yr old and still have issues Now i have a water leak triing to fix..
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ID
#1548312 Review #1548312 is a subjective opinion of poster.
Location
Concord, Indiana
Reason of review
all kinds of issues
Loss
$1
New Reviewer

Poor quality, no response, promised resalution, still waiting

Camping world said "buy here you get top priority", that was the first lie. and just goes on from there. My wife and I traded in a 3 year old pontoon boat with under 100 hours on it for the biggest piece of crap I ever got into. We bought a new 2019 Thor 22 FE model. Spent over an hour looking at it with a rep. We did the here is how to work things walk around instead of the walk around and point out issues walk around. Well we looked at things differently then they did obviously. This included but was not limited to doors being warped, drawers that either wouldn't close or wouldn't stay closed. Mirror falling out of vanity in bedroom etc. And I mean etc. Well that was only the beginning and it was in mid January. Well we got the motor home and when on our first trip in mid February started noticing things like everything they said would be fixed wasn't! so we used it two more nights and I preceded to bring it to the storage place we rented for it. I called and spoke to a service mgr. who said, "Bring it back go have some lunch and come back in a couple of hours". Well we did that, a few weeks later getting ready to go off again something wasn't right. As I looked closely nothing was touched in fact I walked around with my cell and snapped over 20 pictures as evidence. Well in Feb I decided to answer Thors survey and enclosed 23 81/2 x 11 photos in full color. All I got back was two form letters and how the warranty works. Now the beginning of March I am fuming and called to the dealership camping world, that date was March 8th they informed me my service mgr. no longer worked there. (what a surprise) well anyway they said there too busy this time of year getting vehicles ready so the appointment was made a month out. Meanwhile I write and call both Thor and camping world on numerous occasions. I explain the bathroom shower falling off the wall and the bathroom sink rusted up and so forth. Now my insurance is running out I still have payments every month to make on storage unit and for the loan I also don't have a boat anymore and after a three day trip my unit is still at camping world the date is now 5/31/2019. Thank you Thor and Camping world this isn't over yet, trust me. I could tell you more but what's the sense. I'm all for a class action suite as well!
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2 comments
#1708112

So very sorry to hear Thor isn't treating you well. I have been looking at a Thor Synergy but honestly feel that Thor doesn't back their product.

Ugh maybe I won't consider it anymore...just the bad service is enough to scare me off. M

#1695716

Thank you for sharing this experience. You can email me at TMCTeam@tmcrv.com or message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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ID
#1547389 Review #1547389 is a subjective opinion of poster.
Location
Concord, Indiana
Product
Thor Industries Rv
Cons
  • Evrything to do with quality including their correspondance
Reason of review
Damaged or defective
Preferred solution
Full refund
New Reviewer

TOTAL JUNK

Heat went out first trip, slide out stop working, excessive air leak/water around front windows, in shop over 60 days, still had problems. 2018 unit keep it 5 months 3.600 miles, cut short two trips. This unit should have never left the factory. THOR is at best *** poor. Example they wanted pictures of windows to shows air leaks ???????????????????????? You get the ideal of how poor there service is, how can a picture show air leaks around windows ?????
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1 comment
#1693366

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1544188 Review #1544188 is a subjective opinion of poster.
Location
Shelbyville, Tennessee
Reason of review
Warranty issue
New Reviewer

Trailer wiring from factory - trailer directional lights dont work

Plugged my car trailer into the Class C's trailer wired plug on the back and the directional lights don't work...The trailer lights work fine when plugged into my pickup truck's trailer plug....but not on the Class C plug....same problem whether I try either the 4 way plug or the 7 way plug....The running lights do work, but not the directional....This is a brand new 2019 Freedom Elite, purchased from Camping World, just one week ago....Dealer says they will look at it when I bring it back....but....this should be working when I picked the unit up.... What is the problem?
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ID
#1541472 Review #1541472 is a subjective opinion of poster.
Location
Buxton, Maine
Product
2019 Thor Motor Coach Freedom Elite Rv
Reason of review
Warranty issue
New Reviewer

My new Thor Axis dash heat/air condition not working

The heat/ air conditioning control on the center console do not work dealer said this is a Ford problem? Took it to Ford Service they say it's not a Ford problem but a Thor issue. All the Thor dealer will not work on my Motorhome? Including the Dealer I purchased it...
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2 comments
#1994496

did they ever get it fixed or working. i am experiencing the same problems with mine?

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ID
#1514948 Review #1514948 is a subjective opinion of poster.
Location
Spring, Pennsylvania
Product
Thor Industries Rv
Cons
  • Quality of product
  • Not happy
Reason of review
Problem with delivery
Loss
$7500
Preferred solution
Let the company propose a solution

Dangerous and depressing

Thor Industries - Dangerous and depressing
wiring burning, stapled walls falling down, drawers collapsing ,entire underneath rusting out causing clamps to fall off
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1 comment
#1673151

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1514942 Review #1514942 is a subjective opinion of poster.
Product
Thor Industries Rv