Update by user Dec 23, 2018
Have all the emails with Thor reps from 2015 to present. Have all repair invoices from 2015 through present.Mentioned getting legal advice and got thrown under the bus with YOUR OUT OF WARRANTY!
Really? We were out of warranty for previous fixes by THOR on this problem.
Guess when you try to protect yourself, they are done with you!So here we go. States Attorney General for NC/IN/SD - done.Waiting on a consultation with a Consumer Protection Attorney.
Original review posted by user Dec 20, 2018
Purchased 2014 Thor Palazzo Motor Coach 33.2, in Feb 2014, Camping World, Spartanburg, SC. To date, the full wall slide out has failed FIVE (5) times since purchase! And it fails the same way every time!
1. Fixed Camping World, Chattanooga TN - Mar 2015
2. Fixed Thor Factory - Wakarusa, IN - Oct 2015
3. Fixed Thor Factory - Wakarusa, IN - Oct 2016
4. Fixed Camping World - New Braunfuls, TX - Dec-2017 to Jan-2018
We are now in Chesterfield, VA and the slide out has failed again! The full wall slide is out and will not retract. Contacted the Factory Service Center. They won't do anything, not send a rep, nothing until WE get the slide in and get it to a repair facility AT OUR EXPENSE, AGAIN!
At what point does a repair stop being the consumers fault and is called a factory defect! Five (5) times failed/repaired for the same issue. Coach has approx 22000 miles in 4 yours.
We have been "strung" along by Thor Ind. pass the warranty, pass any lemon laws both state and federal. We have contacted lawyers and no one will even write letters on our behalf because they won't make any money on a case!
Product or Service Mentioned: 2014 Thor Motor Coach Palazzo 33.2 Rv.
Reason of review: Bad quality.
Monetary Loss: $164000.
Preferred solution: Permanently fix the slide and refund downpayment + of 45000 so we can trade in and have money for the downpayment!.
I liked: Motor home design and layout very comfortable coach.
I didn't like: I did not like thor quality or customer service, Quality of workmanship and poor vendors supplied products.