THOR AND CAMPING WORLD DESERVE EACH OTHER..

We purchase 2016 thor 30.1.....Like everyones else has complained we have a list of items that fall apart..misaligned..screws falling out all over. Leakes at shower and..Doors that jamand you can't open.. cargo doors leaking and falling apart ect. ect.ect..n Camping world has had r.v more than us...Never see such godawlful workmanship. in my life.... Then camping world doesn't listen to help w/ them..They make u feel like your the problem as does THOR... Two trips with this and everytime ,trip ends in nightmare...because more and more problems or the same...Worse of all compartment air conditioner works but but not capible to cool unit down during the day hours......Lemon law will be used..someone has to teach them a lesson..........in quality and customer service....Will never buy another Thor product or anything from camping world....Marcus..!!!Your so call good guy statis for running this company...........sucks!!!!!!!!!!!!!!!
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1 comment
#1346087

I will agree with everything you have stated. I have the same unit and here is my list of things that have gone wrong.

Generator overheats

Tv's do not work appropriately

Shower leaks

Camera's in mirror stopped working

AC does not cool down RV Cabinets falling apart toilet seal leaking Slideouts hang up Vehicle sways all over the road whistle noises while driving windshield wipers stopped working during very bad storm I have contacted Camping World and Thor and they are useless.

I did purchase the extended warranty for 5k, tried to use it when are wipers broke and was trapped at a rest stop, they told me to wait till the rain stopped because the mechanics don't work in rain. I am frustrated with it and will be trading for something better even at a loss.

ID
#871335 Review #871335 is a subjective opinion of poster.
Location
Pipersville, Pennsylvania
Product
Thor Motor Coach Rv
Pros
  • Ford e450 chassis is well made
Cons
  • Product quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

2014 Thor Hurricane 27F Headache

Bought a new 2014 Thor Hurricane 27F in July '14 from MHSRV. Have a little over 8000 miles on it now. Keep it indoors and use it 6 to 8 times a year. Have had air conditioner problems, coach electrical problems, inverter boils battery, alignment problems/tire wear (bent axle from factory), house water pump failure, entry step problems, refer fan problems, Jenson radio camera system replaced, overhead bunk problems, cabinet issues and couch is coming loose. Selling Dealer in Texas is no help. They ''jump thru hoops'' when they sell these things but want to put you on a waiting list for any and all repairs. Its a 180 mile roundtrip to drop it off and another 180 to pick it up. Plus a $200.00 deductible everytime you need assistance/repairs. This thing should have come with a large bottle of asprin..Thank goodness for 5 yr. extended warranty. My last bill would have been over $1500. But time is money.
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ID
#828101 Review #828101 is a subjective opinion of poster.
Location
Waco, Texas
Product
2014 Thor Motor Coach Hurricane Rv
Pros
  • Ford e450 chassis is well made
Cons
  • Warranty service is slow at best
Reason of review
Poor customer service
Preferred solution
Repremand your Central Texas Dealer MHSRV. They dont care after the sale. I emailed the owner, no response. They just want to get units out the gate.
New Reviewer

2016 Thor Industries Challenger Rv Review

I bought a 2016 thor in Michigan. We live in Tennessee and on the way home the over head bed fell down on one side and the wipers got all tanked up. We call the General RV were we bought it because they said we are family and they take care of us. We'll they just gave us other dealers to call and said your on your own. We had to spend the night at a rv repair shop (cause it was raining) to get someone to fix the wipers, but as soon as we got on the road again they tangled up again. We had to pull over until the rain passed. We then took it to a dealer in Huntsville Al. They have had it for a month now waiting for Thor to send them a new wiper motor. I will tell every one I know not to buy a thor.
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4 comments
#1235869

Thanks for this information. I was going to buy a new rv but changed my mind.

If it helps, all the other rv companies do the same thing. They sell stuff slapped together, no quality control, pay cheap wages to people who do not care.

This whole experience has been a rude awakening to American made products. No Pride

I am sorry you are going through this

#1160472

We are on our fourth repair for our 2016 Thor Challenger 37TB windshield wiper issue. Thor has refused the dealers request to replace the motor since it is working.

Yes, they work on the slowest speed but as rain increases and the wiper speed is increased, they both over extend and one wiper jams the other and you are stuck! The wipers have caused paint damage all four times. Honestly, Thor what has to happen.?????

A tragedy on the road??? We have spent hard earned money to own our dream----is it a nightmare?

#1157281

Well it's been over 2 months, we missed two impotent occasions already. We are paying for something we don't have and I would tell everyone I meet not to buy a Thor. I'm embarrassed to tell people I bought one.

#1144241

Sorry for your headaches, but happy to learn about Thor's lack of reliability & quality.

I had hoped Thor would be better.

Really like the Venetian.

Oh well. Back to Tiffin...

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ID
#827649 Review #827649 is a subjective opinion of poster.
Location
Hernando, Mississippi
Product
2016 Thor Motor Coach Challenger Rv
Reason of review
Bad quality

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New Reviewer

Thor Industries - Thor Tuscany Review from Las Vegas, Nevada

Update by user Apr 07, 2016

I would like to have reimbursement issue resolved prior to scheduling the many other defective items that need repair, replacement and completed (meaning they were never done in the first place).

Original review posted by user Apr 06, 2016
STAY AWAY, don't purchase from this company, as soon as they receive your money your on your own. They don't stand behind their product regardless of his much you spend Horrible, horrible customer service and zero support!
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1 comment
#1223192

I have to report that after complaining online Thor took care of all issues with our RV. I love the motorcoach just wish they would have taken care of things up front.

ID
#825064 Review #825064 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Layout of the rig
  • Size-storage
Cons
  • Failure to stand behind product
  • Playing phone tag no help
  • Poor customer service
Reason of review
Poor customer service
New Reviewer

So many problems

Started with blowing fuses in bedroom then headlight went out then trailer lights would not work to find we had major wiring problem very poorly wired. Then generator quitcharging batteries to find junction box melted. Wires hanging under dash jacks would light up...
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1 comment
#1113994

I don't own a thor unit but based on what I read here I would not buy their product as its pure *** and so are the operaters of thor

ID
#776989 Review #776989 is a subjective opinion of poster.
Location
Irwin, Pennsylvania
Cons
  • Playing phone tag no help
  • Playing phone tag with no results
  • Quality of coach
Reason of review
Bad quality
Loss
$800
Preferred solution
Full refund

Thor Motor Coach Hurricane 34F Review

Never ever buy a thor, bought a new hurricane in 2014 it's spent more time in the shop than at the house, have hardly got to use it. To many problems to list but started the first time we used it the screen door fell off followed by the oven door and it's been all down hill since. Camping World is just as bad.
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ID
#709053 Review #709053 is a subjective opinion of poster.
Location
Benton, Arkansas
Reason of review
Damaged or defective

Very poor workmanship and quality

We bought a bran new Freedom Elite 26 FE (2016). The materials are of reasonable quality, but the workmanship is horrible. The drawers all fell apart in only 50 miles because they were not screwed to anything. There were holes through the floor under cabinets and the couch and one so large you could stick your hand through it. The water heater was installed wrong and you could see around it from inside. Mattress was terrible. Side panels not sealed at the wheel wells and wheel wells not sealed to panels. Bolts not tightened that hold the coach to the frame so they worked their way through floor. Roof leaks at front. Cabinets and drawers misaligned. It has now been in the shop more than on the road.
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2 comments
#1150994

Your level of complaints sounds very suspicious...lack credibility for me. I have a 2016 26FE and have been very pleased with the quality and find your complaints ridiculous.

I think you are a plant. Shame on you.

#1259779
@PissedConsumer1150994

If you have had zero complaints with your Thor why are you even on a complaint site? Waisting your valuble time?

Sounds to me you work for Thor......shame on you

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ID
#693499 Review #693499 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Pros
  • Customer support people were nice
  • Ford e450 chassis is well made
Cons
  • Extremely poor workmanship
  • Warranty service is slow at best
Reason of review
Bad quality

2015 "lemon" Thor ACE motor home

we bought a new 2015 ACE last year,,July. We spent the entire summer going from one repair facility to another-- the water heater broke twice, the slide motor burnt out,the windshield washer motor burnt out, the step motor burnt out,the trim fell off the night stands,,I could continue. Each time Thor "stood by their warranty" but we lost days of vacation time. This summer--the slide stopped working again-we had to call road advice to help us push it in(not fixed), the generator quit, the water pump quit and apparently when the slide was pushed in a kitchen sink water line was "cut" because now that leaks! Once again we are cutting vacation short & heading back to Camping World with our "lemon"! Does anyone know if there is a lemon law for motor homes?? Help!
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4 comments
#1140896

Florida does have a lemon law but it favors the manufacturers for the most part and the AG will be no help at all, she helped make those laws the way they are. If you do not qualify under the state law, you probably will under the federal one since it is much more friendly to consumers.

You have to apply first under the state then move on if your issue doesn't have anything to do with the motor or chassis, the remaining problems are covered under the federal law. Be prepared for about two years of back and forth with Thor's lawyers and lots of stalling.

#1140889

Yes there is a state lemon law, each state is different but if you don't qualify under the state statutes generally if you have had lots of repairs in a short period of time, you will qualify under the federal law. Lots of folks taking advantage of this route.

#1044128

If there is any justice left in the world, there would be. We have had a similar fate but when we last checked, there was no lemon law in Florida.

I recommend contacting the state Attorney General. Best of luck to all in this predicament.

#1032816

There is a lemon law in Ohio and we are pursuing it for our thor windsport. Our situation is similar to yours.

Call the states consumer protection office. They can help.

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ID
#687053 Review #687053 is a subjective opinion of poster.
Location
Cape Coral, Florida
Pros
  • Layout of the rig
Cons
  • Quality of coach
  • Company response to problems
Reason of review
Poor poor quality,,too many lost days when we were either stuck or can't use it etc
Loss
$10000
Preferred solution
Let the company propose a solution

2011 Thor Hurricane Quality

Biggest problem was that Thor issued a recall for 50 amp IOTA transfer switches but didn't purge their stock. A faulty unit made into our coach and we had a small fire and much damage under our bed from the bad transfer switch. Luckily I researched the problem and found the NHTSA recall, challenged the Ocala, FL dealer and the dealer was able to get some satisfaction from Thor for the repairs. I still had to pay half the labor. Several other less serious issues on the coach, some of which I ended up fixing myself. One very aggravating issue was the vinyl graphics cracked and neither the dealer nor I were ever able to get Thor to provide replacements or to divulge their source. I ended up removing the graphics (a huge laborious task) and painting the graphic design. The chassis has been bullet proof - can't say enough about the Ford F53.
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ID
#684605 Review #684605 is a subjective opinion of poster.
Location
Ocala, Florida
Pros
  • Rv lifestyle and the floorplan
Cons
  • Customer service
Reason of review
Bad quality
Loss
$2000
Preferred solution
Make others aware of lousy quality from Thor Motorcoach
New Reviewer

Very poor workmanship and no back for dealership from Thor

We have have had problems with our batteries and charging system right from new,now have 9000 km and 3000km is delivery and 3000km is for us to return to dealer.Didnt know about bolt to hold fridge door till door was damaged and had to be replaced. Arm rests on caption chairs lose and fall off, sewer line broke off kitchen drain and was running into storage,slide has riped lino, radio in bedroom came with no antenna, so wouldn't pickup stations, no charging wire from motor to Rv battery. Debree in rear feul tank so motor would not run. This RV is a total disaster and Thor is not helping my dealer or answering my questions. My next step is Consumer Protection as I have had to pay bills for repairs and not seeing compensasion for money or loss of use and summer is over and have used for aprox 3000 km the rest of summer it has been waiting for repairs. That is where it is right now and nobody is telling me what they are going to do,always say they are working onit and have to talk to the next person in charge.
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2 comments
#1011009

I have a 2015 Thor Tuscany. It was purchased in December, 2015.

The issues with it can fill pages. Started with a fire and has not stopped. One thing after another.

The response at Thor was, well to say poor is gracious. They do not stand behind their customers.

The CEO never answered a letter I sent to him asking for help!!!!!

Stay away from this company. Buyer Beware!!!

#1034672
@PissedConsumer1011009

Can you tell us where the fire was?

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ID
#664919 Review #664919 is a subjective opinion of poster.
Location
Unity, Saskatchewan
Cons
  • Playing phone tag with no results
  • I do not like
  • Warranty service
Reason of review
Bad quality
Loss
$10000
Preferred solution
Full refund

Thor Industries - 2015 Chateau Class C 31L Review from Washington, Pennsylvania

Bought our 31L class C thor chateau. In feb 2015 it's now June 2015. I've had to put in screws that were never installed in the electric sockets, drawers, kitchen seats. The breather line for the fresh water tank and cable line were crushed from a drawer support that's why the tv were pictures fuzzy, sewer hole was misaligned, but the worst thing I've found was the electric line and the gas line for the generator were lying on the generator exhaust pipe. We were so lucky cause we were dry camping at the pocono race track and had three grandkids with us and the gas line was leaking and and if I wouldn't of caught it there was a good chance of all of us dying in a fire. I contacted thor and all he kept saying was I turn it in and take it to camping world in Akron and they told me it would take two to three months. I kept telling them at thor I don't want them to fix it I want them to start taking pride in their product before someone dies from very bad workmanship. I have no idea what I will find next. I've been lucky so far. Thank for listening to me. Russell round.
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ID
#655018 Review #655018 is a subjective opinion of poster.
Location
Washington, Pennsylvania
Reason of review
Bad quality

Product quality horrible with 2015 THOR Hurricane Motorhome

Our motorhome has been at Camping World in Olive Branch, MS getting worked on more than we have had it to enjoy since we bought it in November 2014. We have had so many issues with it. We have decided it is definitely a LEMON and wish we had never purchased a THOR motorhome. Since day 1, the leveling jacks have never worked properly. We have been on 3 road trips, one in Feb., one in March, and the month of April and they have not worked properly on any of our trips. We continue to get an error message saying "Unable to finish leveling" or "Excessive Angle". Every time we get back from a trip, we take it to Camping World in Olive Branch, MS which we are also very disappointed and unhappy with their service. In addition to the leveling jacks not working, here are some other issues we have had. 1. The generator did not work and we had to take it to Onan to get it fixed in Dec. 2014. In February 2015 2. The refrigerator did not work on propane 3. The hot water tank did not work on electric or propane 4. The propane gauge did not work. It was showing a full tank of propane when we were in Nashville with temps in the teens and we woke up at 3:30 a.m. with no heat. We found out that the propane tank was empty even though the propane gauge showed a full tank. 5. Our windshield leaked 6. We had a flat tire and had to have Good Sam's come fix our tire so we could get back home. It was a defective air line. In March 2015 7. Our hot water tank still did not work on electric. It worked on propane after taking it to Camping World in Olive Branch, MS but still did not work on electric. 8. Leveling Jacks still did not work properly. In April 2015 9. Camped at 6 different campgrounds and leveling jacks only worked one day in the whole month of 6 different campgrounds. 10, Water leak under the couch. 11. Window shade over couch broke and was unable to raise. 12. Window shade over kitchen sink fell down in sink while driving. As of this morning, I have emailed Marcus Lemonis, CEO and Chairman of Camping World and Good Sam Enterprises, expressing our disappointment and frustration with Camping World and THOR Enterprises. We would love for you to exchange our lemon of a motorhome for a new one; one that we can enjoy and begin to use without all these issues. Les and Susan Warren Bartlett, Tennessee
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ID
#643669 Review #643669 is a subjective opinion of poster.
Location
Memphis, Tennessee
Pros
  • Layout of the rig
Cons
  • Product quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

2015 Thor Four Winds 22E Review

Purchase a 2015 thor 22e four winds .very sloppy workmanship. Hole in shower stall , tried to cover up with silicone. Didn't even seal outside stall.
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ID
#588447 Review #588447 is a subjective opinion of poster.
Location
Lebanon, Oregon
Reason of review
Damaged or defective

Thor Industries - 2015 Thor Motor Coach Axis Rv Review from Tempe, Arizona

I have had numerous functional problems and cosmetic problems with my Thor Axis. I also took it back to the dealership & they made a halfhearted effort to repair my complaints. On a trip to Arizona some of those problems returned along with numerous others. For a...
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4 comments
#968780

We've had our 2015 for 6 weeks, Thor in Elkhart, IN 2 months. I'm getting my money back or will paint a lemon on the back.

We have 4 Great Danes so people will talk. The Lemon with 4 Great Danes and a Yorkie going coast to coast. If nothing else I'm going to make enough noise so they suffer in sales.

I'm going to be loud and share on social median. Quality over quantity would be a change for them.

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ID
#587374 Review #587374 is a subjective opinion of poster.
Location
Tempe, Arizona
Product
2015 Thor Motor Coach Axis Rv
Reason of review
Bad quality

2014 Thor Motor Coach Review

Purchased brand new 2014 Thor MIRAMAR 34.2 that fell apart faster than I could drive it home. 5 months in shop and still there.
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ID
#553676 Review #553676 is a subjective opinion of poster.
Location
Orlando, Florida