Thor Industries Reviews and Complaints
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Customers don't like
- Customer service
- Product quality
- Company response to problems
Customers like
- Layout of the rig
- Rv lifestyle and the floorplan
- Storage capabilities
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Every time I have contacted Thor I am told since you are not the original owner....... They never help me and in fact they are very unprofessional and rude. I will be upgrading to a DP in the next three years and you know who won't get my business. Full wall slide is a...
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Bought a 2016 Miramar from Camping World in Lake City FL. Wipers quit in a thunderstorm while on an expressway doing 65. Still not fixed after three trips to factory and dealer. Contacted Camping World again was told that they would make a note in our file as if that...
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I didn't like
- Customer service and warranty service
- Quality is bad
- Quality control
Backup camera did not work, took to dealer several times to get it fixed. Toilet seat was cracked when we picked it up, nobody would fix it. water pump leaked had to fix it my self . Cupboard doors rattle like crazy, have to bungee cord them closed. Awing is very slow....
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i should have got a better brand of motor home had water leaks 5 doors falling apart v3 locks falling off doors 4 doors not closing right all batterys going dead because of a bad switch water heater not working no heat in bath room trim falling off and when you call...
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Product
I liked
- 1 person i talked with was great
Planning to use MH at end of June. Put main slide out to do some general cleaning. Spent an hour trying get slide back in. Had to take it to the shop. $425.00 later it was supposedly fixed. Insurance would not pay because of "no failing part". Back home--everything...
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Never Thor Again
My Thor has been at Camping World for 140 days due to slide motors burning up. Three motors replaced so far.
HAC
No specific information on what was the cause of the problems or what was the fix. This post was more venting than providing useful information
I liked
- Lay-out of coach
I didn't like
- Quality
- Warranty service is slow at best
- Quality and engineering
Bought camper end of December 2017 used it for first time in March 2018 .Set up on camp site ,5 mins later Camper collapsed to the ground both front jack pins totally sheared off. If we had been underneath we would have been killed . Total non caring attitude from both...
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I didn't like
- Customer service and warranty service
Nothing but trouble from first trip out. Sunset Trails trailer only three years old Been in the shop over 200 days. Slide Out motor, stabilizer, radio, furniture Peeling, water leaking into trailer, front paint and decal dead and cracking, glass in shower exploded...
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We bought a 2016 Thor Hurricane from Reines RV. Had a couple of problems after picking it up. Ladder was missing screws, radio stopped working, awning lights were faulty. Dealer fixed/replaced all with no issues and at no cost. Later reported out of Warrenty issues to...
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N Speer
We have bought other RVs . We traded a class a in on a smaller one .So we could go more, and it is easier to drive. their warranty was great ,that"s why we bought it. But don'...
Purchased a Pre-owned 2017 THOR Challenger 37 TB with 5,045 miles from Buddy Greg's RV and Motorhomes in Knoxville TN on April 13 2018. It had damage to the Wet Bay Door that the dealer claimed the previous owner had hit something, it also had an issue with the...
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Wakarusa, Indiana
Traded in my 2012 THOR in Feb 2017 for a brand new 2017 THOR ACE at the Seattle RV show through Sunset RV and there my nightmare began. I was told after signing papers that I could take delivery of my coach the following week from the dealership but this date was...
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Read these reports and first thought was "is this just sour grapes". Went to look at Thor Freedom Traveler A30 & A27 at Camping world. With reports like this committed to memo...
Wow. Good to know. I had heard some bad rumors about Thor, and turns out they are true. Thanks for posting.