Thor Industries Reviews and Complaints | thorindustries.com @ Pissed Consumer Page 4

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Jan 18, 2020 Darrell W Tex

Stay aware from Thor industries brands(keystone rv's)

1.0

Update by user Jan 18, 2020

These issues haven't been resolved as of today.

Original review posted by user Jan 18, 2020

I have a 2018 keystone Montana high Country 362RD, and Keystone is unwilling to assist a disabled veteran in resolving the heating/cooling issues I have with my rv. Keystone owner's relations (Mr Steinert) is aware that this is my residence and is on blocks for leveling, and is still requiring that this rv has to be taken to an authorized keystone service representative. I have informed Mr Steinert, there is an authorized keystone mobile technician here in the area but keystone is unwilling to pay for technician to troubleshoot my issues. Mr Steinert has closed my case because of this situation. If this is how Thor industries treats the veterans who served proudly, then they don't our patronage or the money we can spend there!

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ID

#1765718

Cons

Quality of workmanship or hardware
Quality control
Company response to problems

Reason of review

Bad quality

Preferred solution

Keystone add 3rd air conditioner, and a 2nd heating source for rear den.

Dec 04, 2019 PissedConsumer1723135 of Saint Petersburg, FL

Stay far away

1.5

I am contacting you about our 2018 ARIA . As we have had multiple issues with this coach , with slides not working properly if at all ,refrigerator falling into the slide , walls popping loose in the mid coach bath and the bedroom and tile falling off the walls in the kitchen and floor tiles marred by the slides as well as the rear bathroom mirror falling off the wall , I have had to have the entire floor of the water tank compartment and the right side front storage compartment replaced as the original floors rotted out, mind you this coach is less than two years old. Now the inside of the main entrance door is so discolored as to be almost yellow and the driver and passenger seats are starting to peel. Information from other THOR owners implies that this is not an isolated incident.I am contacting you in hopes that THOR will take a stand behind their name and reputation and do something about this poor workmanship and substandard materials delivered in their coaches especially for the prices paid for them. As these problems continue to point to the workmanship and materials and so far THORS lack of concern and communication I find it harder and harder to express my confidence in a THOR product to any other potential buyers when the company itself declines to stand by their product. I am hoping that Thor will step up and back their product. Please let me know what can be done. The vin number for our coach is 4UZACHFC1JCJW6762 FREDERICK E. WOLKEN

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1 comment

Dec 05, 2019 TMC Team #1785642

Thank you for sharing your experience. It looks like one of our customer service team members has reached out to you and is working on your file.

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0 0

ID

#1723135

Location

Saint Petersburg, Florida

New Reviewer

Dec 03, 2019 BRENT V Rhl

Do not order parts without total cost with shipping. They are sneaky snakes

1.0

Ordered parts for our RV. I had to go through a Dealer so I chose Total Value RV out of Elkhart, IN. I received the total of around $1695.39 plus shipping cost so I agree (thinking $200 max) When I received alert for my credit card was charged $2533.26. So that is $837.87 shipping.... Really, Im so disappointed in this company Thor. So to others out there.... Beware, Very dishonest company. They can make money off product. I dont think they need to gouge consumer

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ID

#1721909

Cons

Over charge for shipping

Reason of review

Pricing issue

Loss

$838

Preferred solution

Price reduction

New Reviewer

Nov 08, 2019 Ronald R Opr

Don't buy From Thor Or Camping World

1.0

Bought a new 2019 Thor Windsport 35m on June 4th. On June 5th we called camping world and told them about all the problems we found with the unit just on the way home. CW said wait 90 days and then bring it in so we did just that now it is November and we have over 30 items that need fixed and Thor is refusing to fix any of them. I have called Thor customer service many times along with CW customer service and they blame each other.

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2 comments

Mar 04, 2020 PissedConsumer1834923 #1834923

I also bought a 2018 thor windsport 35m June 2018 and it is a piece of junk that I have turned over to an attorney to try to get my money back!! I am not a happy camper because I am still making payments, paying insurance and buying a tag for something I can't use.

Numerus water leaks, floor coming up.

genstart never worked, jacks never worked right and other stuff never fixed right by camping world of Calera AL. JUST A PIECE OF JUNK....LEMON

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ID

#1703029

Product

Thor Industries Warranty

Reason of review

Poor customer service

Loss

$115000

Preferred solution

Full refund

New Reviewer

Oct 30, 2019 Mark M Jmr

Resolved: Poor quality in material used in furniture

2.0

Update by user Oct 30, 2019

this issue is not resolved

Original review posted by user Oct 30, 2019

013 hurricane 32a .Called customer care said there was nothing they could do about this problem. Tried to find out if they would be going after the company the made this material, was told not that they no of. Looks like they have known about this for awhile and still did nothing. Wont be buying any of there products again, prefer to buy from a company that's proud of what they place in there rv's.

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1 comment

Oct 30, 2019 TMC Team #1770099

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4 ET) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number, and Email, and I can then have a customer support team member contact you.

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0 0

Resolved

ID

#1694301

Pros

1 person i talked with was great

Cons

Quality very poor

Reason of review

Bad quality

Loss

$3000

Preferred solution

have company replace damage upholstery since they knew this was happening

New Reviewer

Oct 16, 2019 Bobby J Tvn

Problems with kitchen sink, plumbing under sink is leaking.

2.8

I’ve had my unit 2 weeks, an A.C.E. 27.2. Noticed leak in water pipes under kitchen sink. Called Dealer and was told I could bring it in to them in 2 weeks but might take awhile to fix. Not happy, bought at MHSRV in Alvarado and I have to stay in motel while they fix. Should have been checked prior to delivery....driven 80 miles!!!

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1 comment

Oct 17, 2019 TMC Team #1762985

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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0 0

ID

#1682117

Product

Thor Industries Warranty

Pros

Layout of the rig

Cons

Warranty service

Reason of review

Poor customer service

Loss

$100

Preferred solution

Let the company propose a solution

New Reviewer

Oct 10, 2019 Linda R Dov

Bedroom wall/partion totally collapsed to the floor while door was closed

The entire wall/partition between the bedroom and the rest of the coach actually collapsed to the floor while the door was closed, trapping us in the bedroom. Totally terrifying experience.

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1 comment

Oct 11, 2019 TMC Team #1760660

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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0 0

ID

#1677321

Location

Cedar City, Utah

New Reviewer

Oct 08, 2019 LONNIE C Fne

Will not stand behind poor workmanship

1.0

if you buy anything by thor industries you are on your on/will not stand behind their rvs /will make excuses that its your fault

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ID

#1675144

Service

Thor Industries Customer Care

Cons

Poor customer service

Reason of review

Bad quality

Loss

$35000

Preferred solution

Let the company propose a solution

Oct 07, 2019 PissedConsumer1674003 of Laurel, MS

Poor quailty

will not help repair there poor workmanship

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ID

#1674003

Location

Laurel, Mississippi

Product

Thor Industries Rv

New Reviewer

Oct 07, 2019 LONNIE C Fne

Have a 2016 keystone sprindale rotten floors

will not help fix not ther problem tell u one thing &do another /just a way of not fixing there junk they sold /lawsuit will solve it tho

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ID

#1673969

Product

2016 Keystone Rv Springdale Rv

Cons

Poor quality

Reason of review

Damaged or defective

Loss

$35000

Preferred solution

fix or take back or replace

New Reviewer

Oct 03, 2019 Robert R Xdd

Thor Compass Leak repair / Camping World

1.0

I have posted a complaint with Pissed Consumers #166**** Camping World, BBB, FB, Twitter, NBC 5 chicago, ABC 7 Chicago On the poor qualiy of workmenship and repair work on our 9 month old RV we purchased from Thor. Now in the shop for a total 13 weeks. What a waste of $80000.

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1 comment

Oct 04, 2019 TMC Team #1757149

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Reply

0 0

ID

#1670860

Cons

Quality of workmanship and poor vendors supplied products

Reason of review

Damaged or defective

Loss

$70000

Preferred solution

Let the company propose a solution

New Reviewer

Oct 01, 2019 Frank S Cma

Thor Compass Leak repair / Camping World

1.5

Bought a new Thor Compass and in 6 months noticed something happening with floor getting soft and lumpy. We only used it 3 weeks becuse we bought it at end of season and took a spring trip for 3 weeks.Took back to Camping World of Island Lake Ill. They opened floor and found it was moldy. Found a bad connection from toilet leaking underneath.Took 4 weeks to get ok for warrenty work apporoved for 30 hrs of repair. Thor wanted Camping World to work on it beause Thor was behind in repair work at factory. Needless to say it has been in the shop for 8 wks. Now and we cant get parts or people to know how to repair it. We are back in forth with calls to Thor and Camping World pointing the finger. Mean while we are without a trailer for the season and still paying for poor quality and poor repair service from both companies.

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2 comments

Oct 04, 2019 TMC Team #1757151

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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ID

#1668600

Location

Wauconda, Illinois

Pros

Layout of the rig

Cons

I did not like thor quality or customer service

Reason of review

Damaged or defective

Preferred solution

Let the company propose a solution

New Reviewer

Oct 01, 2019 Roger W Cyw

Windsport lemon

1.6

We bought a new 2016 Windsport at Pikes Peak Traveland Inc in Colorado Springs. The leveling system has not worked since day one. It was in their shop four times before they figured out that the jack wiring was switched. When the system was leveling the left front and...

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ID

#1668554

Product

Thor Industries Rv

Cons

Customer service
Quality of coach

Reason of review

Damaged or defective

Loss

$2000

Preferred solution

Let the company propose a solution

New Reviewer

Sep 25, 2019 Jeff B Bmx

NOT HAPPY

1.0

had my coach a year and a week and cant get things fixed. I wouldn't sent my worst enemy anywhere to but a Thor product. I used mine four times and after each trip it went back to the dealer for repairs. For as long as I waited to buy a coach boy did I make the wrong choice.

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1 comment

Sep 26, 2019 TMC Team #1753573

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Reply

0 1

ID

#1663544

Reason of review

Damaged or defective

Loss

$1000

Preferred solution

Let the company propose a solution

Junior Reviewer

Sep 23, 2019 Edward K Ltv

2020 Palazzo needs new roof and horrible slide noise

1.0

Update by user Oct 23, 2019

I have also reached out to Marcus Lemonis (CEO of Camping World). He says that if you aren't happy then he's not happy. They sent a reply email stating they will be in touch BUT have never heard from them.Ed

Update by user Oct 23, 2019

I have been in contact with Thor. It has been an extremely difficult process to get them to approve the warranty work and get the parts shipped to the dealer in order for the repairs to be done.

My motorhome has now been at the dealer for over 3 weeks and none of the repairs have been done. The parts for the replacement of the roof will not even ship until 10/24/19. They cannot tell me how long it will take to get to the dealer. Once the dealer receives the parts they will need to schedule the work.

It will take at least a week to remove and replace the roof and then another week for painting. The is a list of 24 items that need to be repaired on my brand new 2020 Thor Palazzo 36.3. Now they are pushing back on me on an alignment that the vehicle needs and the salesman said he noticed the day before I took possession of the vehicle and purchased it. Bottom line --- I'm still an extremely pissed off customer.

Who knows when I will get my motorhome back.

I only had it about two weeks...now over 3 in the shop … maybe it will be a Christmas present. Yes, an extremely pissed off customer.Ed

Update by user Sep 25, 2019

Just a few phone calls but absolutely no progress at all on getting the issues resolved

Original review posted by user Sep 23, 2019

I have a list of issues with my brand new Thor Palazzo 36.3. The large slide makes a horrible noise when driving. When I took it back to camping world for service (2 weeks after purchasing) I was told the Palazzo needed a new roof since nails are about to come through the roof on my brand new Palazzo. It's been a week and still have not heard anything from Camping World or Thor.

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2 comments

Sep 24, 2019 PissedConsumer1752491 #1752491

I just emailed you the VIN number you requested.

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ID

#1661760

Cons

Abysmal service
Abysmal quality

Reason of review

Bad quality

Loss

$200000

Preferred solution

Full refund

Style and Design	3/5
Level of Comfort	2/5
Price Affordability	2/5
Insurance Plans Acceptance	2/5
Number of Destinations	2/5

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