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Stay aware from Thor industries brands(keystone rv's)

Update by user Jan 18, 2020

These issues haven't been resolved as of today.

Original review posted by user Jan 18, 2020
I have a 2018 keystone Montana high Country 362RD, and Keystone is unwilling to assist a disabled veteran in resolving the heating/cooling issues I have with my rv. Keystone owner's relations (Mr Steinert) is aware that this is my residence and is on blocks for leveling, and is still requiring that this rv has to be taken to an authorized keystone service representative. I have informed Mr Steinert, there is an authorized keystone mobile technician here in the area but keystone is unwilling to pay for technician to troubleshoot my issues. Mr Steinert has closed my case because of this situation. If this is how Thor industries treats the veterans who served proudly, then they don't our patronage or the money we can spend there!
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ID
#1765718 Review #1765718 is a subjective opinion of poster.
Cons
  • Quality of workmanship or hardware
  • Quality control
  • Company response to problems
Reason of review
Bad quality
Preferred solution
Keystone add 3rd air conditioner, and a 2nd heating source for rear den.

Stay far away

I am contacting you about our 2018 ARIA . As we have had multiple issues with this coach , with slides not working properly if at all ,refrigerator falling into the slide , walls popping loose in the mid coach bath and the bedroom and tile falling off the walls in the kitchen and floor tiles marred by the slides as well as the rear bathroom mirror falling off the wall , I have had to have the entire floor of the water tank compartment and the right side front storage compartment replaced as the original floors rotted out, mind you this coach is less than two years old. Now the inside of the main entrance door is so discolored as to be almost yellow and the driver and passenger seats are starting to peel. Information from other THOR owners implies that this is not an isolated incident.I am contacting you in hopes that THOR will take a stand behind their name and reputation and do something about this poor workmanship and substandard materials delivered in their coaches especially for the prices paid for them. As these problems continue to point to the workmanship and materials and so far THORS lack of concern and communication I find it harder and harder to express my confidence in a THOR product to any other potential buyers when the company itself declines to stand by their product. I am hoping that Thor will step up and back their product. Please let me know what can be done. The vin number for our coach is 4UZACHFC1JCJW6762 FREDERICK E. WOLKEN
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1 comment
#1785642

Thank you for sharing your experience. It looks like one of our customer service team members has reached out to you and is working on your file.

ID
#1723135 Review #1723135 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
New Reviewer

Do not order parts without total cost with shipping. They are sneaky snakes

Ordered parts for our RV. I had to go through a Dealer so I chose Total Value RV out of Elkhart, IN. I received the total of around $1695.39 plus shipping cost so I agree (thinking $200 max) When I received alert for my credit card was charged $2533.26. So that is $837.87 shipping.... Really, Im so disappointed in this company Thor. So to others out there.... Beware, Very dishonest company. They can make money off product. I dont think they need to gouge consumer
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ID
#1721909 Review #1721909 is a subjective opinion of poster.
Cons
  • Over charge for shipping
Reason of review
Pricing issue
Loss
$838
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Don't buy From Thor Or Camping World

Bought a new 2019 Thor Windsport 35m on June 4th. On June 5th we called camping world and told them about all the problems we found with the unit just on the way home. CW said wait 90 days and then bring it in so we did just that now it is November and we have over 30 items that need fixed and Thor is refusing to fix any of them. I have called Thor customer service many times along with CW customer service and they blame each other.
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2 comments
#1834923

I also bought a 2018 thor windsport 35m June 2018 and it is a piece of junk that I have turned over to an attorney to try to get my money back!! I am not a happy camper because I am still making payments, paying insurance and buying a tag for something I can't use.

Numerus water leaks, floor coming up.

genstart never worked, jacks never worked right and other stuff never fixed right by camping world of Calera AL. JUST A PIECE OF JUNK....LEMON

#1775536

Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.

8-5 and Fri.

8-4) or you can email us at tmcteam@tmcrv.com. You can also message me the last 8 of your VIN, phone number and email, and I will have one of our Customer Support team members contact you.

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ID
#1703029 Review #1703029 is a subjective opinion of poster.
Product
Thor Industries Warranty
Reason of review
Poor customer service
Loss
$115000
Preferred solution
Full refund
New Reviewer

Resolved: Poor quality in material used in furniture

Update by user Oct 30, 2019

this issue is not resolved

Original review posted by user Oct 30, 2019
013 hurricane 32a .Called customer care said there was nothing they could do about this problem. Tried to find out if they would be going after the company the made this material, was told not that they no of. Looks like they have known about this for awhile and still did nothing. Wont be buying any of there products again, prefer to buy from a company that's proud of what they place in there rv's.
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1 comment
#1770099

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4 ET) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number, and Email, and I can then have a customer support team member contact you.

Resolved
ID
#1694301 Review #1694301 is a subjective opinion of poster.
Pros
  • 1 person i talked with was great
Cons
  • Quality very poor
Reason of review
Bad quality
Loss
$3000
Preferred solution
have company replace damage upholstery since they knew this was happening
New Reviewer

Problems with kitchen sink, plumbing under sink is leaking.

I’ve had my unit 2 weeks, an A.C.E. 27.2. Noticed leak in water pipes under kitchen sink. Called Dealer and was told I could bring it in to them in 2 weeks but might take awhile to fix. Not happy, bought at MHSRV in Alvarado and I have to stay in motel while they fix. Should have been checked prior to delivery....driven 80 miles!!!
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1 comment
#1762985

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1682117 Review #1682117 is a subjective opinion of poster.
Product
Thor Industries Warranty
Pros
  • Layout of the rig
Cons
  • Warranty service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bedroom wall/partion totally collapsed to the floor while door was closed

The entire wall/partition between the bedroom and the rest of the coach actually collapsed to the floor while the door was closed, trapping us in the bedroom. Totally terrifying experience.
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1 comment
#1760660

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1677321 Review #1677321 is a subjective opinion of poster.
Location
Cedar City, Utah
New Reviewer

Will not stand behind poor workmanship

if you buy anything by thor industries you are on your on/will not stand behind their rvs /will make excuses that its your fault
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ID
#1675144 Review #1675144 is a subjective opinion of poster.
Service
Thor Industries Customer Care
Cons
  • Poor customer service
Reason of review
Bad quality
Loss
$35000
Preferred solution
Let the company propose a solution

Poor quailty

will not help repair there poor workmanship
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ID
#1674003 Review #1674003 is a subjective opinion of poster.
Location
Laurel, Mississippi
Product
Thor Industries Rv
New Reviewer

Have a 2016 keystone sprindale rotten floors

will not help fix not ther problem tell u one thing &do another /just a way of not fixing there junk they sold /lawsuit will solve it tho
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ID
#1673969 Review #1673969 is a subjective opinion of poster.
Product
2016 Keystone Rv Springdale Rv
Cons
  • Poor quality
Reason of review
Damaged or defective
Loss
$35000
Preferred solution
fix or take back or replace
New Reviewer

Thor Compass Leak repair / Camping World

Thor Industries - Thor Compass Leak repair / Camping World
I have posted a complaint with Pissed Consumers #166**** Camping World, BBB, FB, Twitter, NBC 5 chicago, ABC 7 Chicago On the poor qualiy of workmenship and repair work on our 9 month old RV we purchased from Thor. Now in the shop for a total 13 weeks. What a waste of $80000.
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1 comment
#1757149

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1670860 Review #1670860 is a subjective opinion of poster.
Cons
  • Quality of workmanship and poor vendors supplied products
Reason of review
Damaged or defective
Loss
$70000
Preferred solution
Let the company propose a solution
New Reviewer

Thor Compass Leak repair / Camping World

Bought a new Thor Compass and in 6 months noticed something happening with floor getting soft and lumpy. We only used it 3 weeks becuse we bought it at end of season and took a spring trip for 3 weeks.Took back to Camping World of Island Lake Ill. They opened floor and found it was moldy. Found a bad connection from toilet leaking underneath.Took 4 weeks to get ok for warrenty work apporoved for 30 hrs of repair. Thor wanted Camping World to work on it beause Thor was behind in repair work at factory. Needless to say it has been in the shop for 8 wks. Now and we cant get parts or people to know how to repair it. We are back in forth with calls to Thor and Camping World pointing the finger. Mean while we are without a trailer for the season and still paying for poor quality and poor repair service from both companies.
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2 comments
#1757151

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

#1770400
@TMC Team

You still were not very helpful in pushing Camping World in making repairs. Your spoke person replied they could not interfere in what Camping World does or there repair work.

Even though you had no time to do the repairs yourself and told us to yous Camping World. Your craftsmanship is lacking and needs much updating. After seeing so many complaints about Thor products and how many brands you own.

I am not surprised that customers are looking elsewhere. The word out there is that if you buy a Thor product your going to have several issues the first couple of years.

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ID
#1668600 Review #1668600 is a subjective opinion of poster.
Location
Wauconda, Illinois
Pros
  • Layout of the rig
Cons
  • I did not like thor quality or customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
We bought a new 2016 Windsport at Pikes Peak Traveland Inc in Colorado Springs. The leveling system has not worked since day one. It was in their shop four times before they figured out that the jack wiring was switched. When the system was leveling the left front and...
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ID
#1668554 Review #1668554 is a subjective opinion of poster.
Product
Thor Industries Rv
Cons
  • Customer service
  • Quality of coach
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

NOT HAPPY

had my coach a year and a week and cant get things fixed. I wouldn't sent my worst enemy anywhere to but a Thor product. I used mine four times and after each trip it went back to the dealer for repairs. For as long as I waited to buy a coach boy did I make the wrong choice.
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1 comment
#1753573

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1663544 Review #1663544 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Junior Reviewer

2020 Palazzo needs new roof and horrible slide noise

Update by user Oct 23, 2019

I have also reached out to Marcus Lemonis (CEO of Camping World). He says that if you aren't happy then he's not happy. They sent a reply email stating they will be in touch BUT have never heard from them.Ed

Update by user Oct 23, 2019

I have been in contact with Thor. It has been an extremely difficult process to get them to approve the warranty work and get the parts shipped to the dealer in order for the repairs to be done.

My motorhome has now been at the dealer for over 3 weeks and none of the repairs have been done. The parts for the replacement of the roof will not even ship until 10/24/19. They cannot tell me how long it will take to get to the dealer. Once the dealer receives the parts they will need to schedule the work.

It will take at least a week to remove and replace the roof and then another week for painting. The is a list of 24 items that need to be repaired on my brand new 2020 Thor Palazzo 36.3. Now they are pushing back on me on an alignment that the vehicle needs and the salesman said he noticed the day before I took possession of the vehicle and purchased it. Bottom line --- I'm still an extremely pissed off customer.

Who knows when I will get my motorhome back.

I only had it about two weeks...now over 3 in the shop … maybe it will be a Christmas present. Yes, an extremely pissed off customer.Ed

Update by user Sep 25, 2019

Just a few phone calls but absolutely no progress at all on getting the issues resolved

Original review posted by user Sep 23, 2019
I have a list of issues with my brand new Thor Palazzo 36.3. The large slide makes a horrible noise when driving. When I took it back to camping world for service (2 weeks after purchasing) I was told the Palazzo needed a new roof since nails are about to come through the roof on my brand new Palazzo. It's been a week and still have not heard anything from Camping World or Thor.
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2 comments
#1752491

I just emailed you the VIN number you requested.

#1752442

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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ID
#1661760 Review #1661760 is a subjective opinion of poster.
Cons
  • Abysmal service
  • Abysmal quality
Reason of review
Bad quality
Loss
$200000
Preferred solution
Full refund