
Thor Industries
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Thor Industries Reviews
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Verified Reviewer Advanced ReviewerStay aware from Thor industries brands(keystone rv's)
These issues haven't been resolved as of today.
- Quality of workmanship or hardware
- Quality control
- Company response to problems
Stay far away
Do not order parts without total cost with shipping. They are sneaky snakes
- Over charge for shipping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDon't buy From Thor Or Camping World
Resolved: Poor quality in material used in furniture
this issue is not resolved
- 1 person i talked with was great
- Quality very poor
Problems with kitchen sink, plumbing under sink is leaking.
- Layout of the rig
- Warranty service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBedroom wall/partion totally collapsed to the floor while door was closed
Will not stand behind poor workmanship
- Poor customer service
Poor quailty
Have a 2016 keystone sprindale rotten floors
- Poor quality
Thor Compass Leak repair / Camping World
- Quality of workmanship and poor vendors supplied products
Thor Compass Leak repair / Camping World
- Layout of the rig
- I did not like thor quality or customer service
- Customer service
- Quality of coach
NOT HAPPY
2020 Palazzo needs new roof and horrible slide noise
I have also reached out to Marcus Lemonis (CEO of Camping World). He says that if you aren't happy then he's not happy. They sent a reply email stating they will be in touch BUT have never heard from them.Ed
I have been in contact with Thor. It has been an extremely difficult process to get them to approve the warranty work and get the parts shipped to the dealer in order for the repairs to be done.
My motorhome has now been at the dealer for over 3 weeks and none of the repairs have been done. The parts for the replacement of the roof will not even ship until 10/24/19. They cannot tell me how long it will take to get to the dealer. Once the dealer receives the parts they will need to schedule the work.
It will take at least a week to remove and replace the roof and then another week for painting. The is a list of 24 items that need to be repaired on my brand new 2020 Thor Palazzo 36.3. Now they are pushing back on me on an alignment that the vehicle needs and the salesman said he noticed the day before I took possession of the vehicle and purchased it. Bottom line --- I'm still an extremely pissed off customer.
Who knows when I will get my motorhome back.
I only had it about two weeks...now over 3 in the shop … maybe it will be a Christmas present. Yes, an extremely pissed off customer.Ed
Just a few phone calls but absolutely no progress at all on getting the issues resolved
- Abysmal service
- Abysmal quality
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