Thor Industries
Reviews and Complaints
5M
CLAIMED LOSSES
325
TOTAL REVIEWS
240K
PAGE VIEWS
2
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Poor quailty
will not help repair there poor workmanship
ID
Location
Laurel, Mississippi
Product
Thor Industries Rv
New Reviewer
Have a 2016 keystone sprindale rotten floors
will not help fix not ther problem tell u one thing &do another /just a way of not fixing there junk they sold /lawsuit will solve it tho
ID
Product
2016 Keystone Rv Springdale Rv
Cons
- Poor quality
Reason of review
Damaged or defective
Loss
$35000
Preferred solution
fix or take back or replace
New Reviewer
Thor Compass Leak repair / Camping World
I have posted a complaint with Pissed Consumers #166**** Camping World, BBB, FB, Twitter, NBC 5 chicago, ABC 7 Chicago On the poor qualiy of workmenship and repair work on our 9 month old RV we purchased from Thor. Now in the shop for a total 13 weeks. What a waste of $80000.
1 comment
ID
Cons
- Quality of workmanship and poor vendors supplied products
Reason of review
Damaged or defective
Loss
$70000
Preferred solution
Let the company propose a solution
New Reviewer
Thor Compass Leak repair / Camping World
Bought a new Thor Compass and in 6 months noticed something happening with floor getting soft and lumpy. We only used it 3 weeks becuse we bought it at end of season and took a spring trip for 3 weeks.Took back to Camping World of Island Lake Ill. They opened floor and found it was moldy. Found a bad connection from toilet leaking underneath.Took 4 weeks to get ok for warrenty work apporoved for 30 hrs of repair. Thor wanted Camping World to work on it beause Thor was behind in repair work at factory. Needless to say it has been in the shop for 8 wks. Now and we cant get parts or people to know how to repair it. We are back in forth with calls to Thor and Camping World pointing the finger. Mean while we are without a trailer for the season and still paying for poor quality and poor repair service from both companies.
2 comments
ID
Location
Wauconda, Illinois
Pros
- Layout of the rig
Cons
- I did not like thor quality or customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
We bought a new 2016 Windsport at Pikes Peak Traveland Inc in Colorado Springs. The leveling system has not worked since day one. It was in their shop four times before they figured out that the jack wiring was switched. When the system was leveling the left front and...
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ID
Product
Thor Industries Rv
Cons
- Quality of coach
- Customer service
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer
NOT HAPPY
had my coach a year and a week and cant get things fixed. I wouldn't sent my worst enemy anywhere to but a Thor product. I used mine four times and after each trip it went back to the dealer for repairs. For as long as I waited to buy a coach boy did I make the wrong choice.
1 comment
ID
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Junior Reviewer
2020 Palazzo needs new roof and horrible slide noise
Update by user Oct 23, 2019
I have also reached out to Marcus Lemonis (CEO of Camping World). He says that if you aren't happy then he's not happy. They sent a reply email stating they will be in touch BUT have never heard from them.Ed
Update by user Oct 23, 2019
I have been in contact with Thor. It has been an extremely difficult process to get them to approve the warranty work and get the parts shipped to the dealer in order for the repairs to be done.
My motorhome has now been at the dealer for over 3 weeks and none of the repairs have been done. The parts for the replacement of the roof will not even ship until 10/24/19. They cannot tell me how long it will take to get to the dealer. Once the dealer receives the parts they will need to schedule the work.
It will take at least a week to remove and replace the roof and then another week for painting. The is a list of 24 items that need to be repaired on my brand new 2020 Thor Palazzo 36.3. Now they are pushing back on me on an alignment that the vehicle needs and the salesman said he noticed the day before I took possession of the vehicle and purchased it. Bottom line --- I'm still an extremely pissed off customer.
Who knows when I will get my motorhome back.
I only had it about two weeks...now over 3 in the shop … maybe it will be a Christmas present. Yes, an extremely pissed off customer.Ed
Update by user Sep 25, 2019
Just a few phone calls but absolutely no progress at all on getting the issues resolved
Original review posted by user Sep 23, 2019
I have a list of issues with my brand new Thor Palazzo 36.3. The large slide makes a horrible noise when driving. When I took it back to camping world for service (2 weeks after purchasing) I was told the Palazzo needed a new roof since nails are about to come through the roof on my brand new Palazzo. It's been a week and still have not heard anything from Camping World or Thor.
2 comments
ID
Cons
- Abysmal quality
- Abysmal service
Reason of review
Bad quality
Loss
$200000
Preferred solution
Full refund
Spongy floor in my Siesta ST 2015 motorhome
No help from Thor in my soft spongy floor
1 comment
ID
Location
Nokomis, Florida
New Reviewer
The wood work is separating from underlayment . Poor quality Screws are falling out of the under bed compartment where the water pump is. Very poor quality! The valve for the water is under the bed therefore you must take the mattress off the bed and open the hatch to...
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ID
Product
Thor Industries Rv
Pros
- Ford e450 chassis is well made
- Nice size
- Looks very pretty
Cons
- Fail to accept responsibility of product
- Air condition low quality
- Not happy
Reason of review
Bad quality
Loss
$8000
Preferred solution
Let the company propose a solution
New Reviewer
Sewage drain separation inside wall, kitchen sink drain and water line leaks, water leak under bath sink, kitchen faucet failure. Numerous electrical failure issues; enters steps, wipers, furnace, gas hot water heater, slide controls, corrosion at all electrical...
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2 comments
Edward K
#1753268
Any update on the issues we discussed on the phone yesterday?
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ID
Pros
- Motor home design and layout very comfortable coach
Cons
- Warranty coverage is horrible
- Quality of workmanship or hardware
- Quality is bad
Reason of review
All of the above
Loss
$350000
Preferred solution
Full refund plus time and material spend on repairs. Add pain and suffering for two missed summers without a reliable motorhome.
New Reviewer
Leather seats are flaking off.
I have a 2015 Challenger 37tb. The leather on driver, passenger seat and dinning table seating are flaking off. Looks terrible. I am ashamed to let people come in and look at the motorhome now. This is an ongoing problem with Thor. I had a 2007 Hurricane and the same thing happened with it. They blamed it on a bad batch of material from China. Thor did how ever send me new covers for the Hurricane. Will do nothing about the 2015 Challenger. This will be the last Thor product I ever buy. Will tell everyone to stay away from Thor.
2 comments
ID
Location
Concord, Indiana
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
Thor Freedom Elite 29FE
August 14, 2019 My Name is Kenneth W. Hansen Approximately 2 years ago I purchased a Thor Freedom Elite 29FE last 8 of vin#HDC09124The vehicle was in and out of the shop at Camping World for 9 month in 2017 then for another 3 month in 2018. In late 2018 it was in for a faulty inverter when I finally got it back the inverter still wasn’t working. I was advised my warranty was up on December 11, 2017. I have spoken to a number of tech people over the last year including Terry who I faxed all the paperwork to and was informed that he no longer works there. Tony advised the warranty was up on 12-11-17 but would extended it for the inverter. Today I spoke to Rebecca who advised the warranty was extended only for the inverter activity number 00369703. I am very disappointed in Thor and Camping World. In July 2019 I notice some delamination in a panel over the passenger’s side cab over. When I called Camping world they said there must be a leak which is common on this unit. Camping World sold me an extended warrantee and naturally it did not cover the roof. They also told me that the roof should be inspected every 6 month. I was originally told every year and the closest appointment they had was August 20, 2019. So I brought it to Risco RV and had it sealed for 1,000.00. They also recommended that I repair the inside panel for 1,500. I sold the Camper as is for a 35,000 dollar loss. I used the Camper 4 time and put 4,800 mile on it. I am very disappointed in Camping World and Thor Motor Coach and will never deal with either again. To date 1. The radio was replaced because it was faulty and went on and off when it wanted. 2. There was a bolt sticking up under the rear bedroom floor. 3. The rear compartment on the drivers side. Floor was rotten and buckled. 4. The side door would open when driving and all the locks where lose. 5. The batteries went dead and had to be replaced 6. The backsplash contact paper, was all bubbled up and needed replacement. 7. The trim all around the bed over the driver was all lose and falling off. 8. The list goes on and onI may have missed some items repaired by Camping World of Lakewood, NJ 732-905-****. I was not ready for this aggravation and it caused me to get sick every time I thought of it. Thor and Camping World did me a big disservice. Thank You Kenneth W. Hansen
ID
Location
Bayville, New Jersey
Service
Thor Industries Customer Care
Reason of review
Bad quality
Loss
$35
Preferred solution
none
New Reviewer
CHEAP MATERIALS
WINDOW LEAK LEADS TO UPOLESTRY PROBLEMS WINDSHIELD CURTAINS REPLACED CAPTAIN CHAIRS PREMATURE WEAR WINDOW CANOPY FALLS DOWN TANKLESS WATER HEAATER NEEDS REPAIR WATER PUMP DOWN FLOORING NEEDS MORE GLUE SHOWER SURROUND POPPING OUT AND THIS ALL GOES ON OUR FIRST OUTING SO MUCH FOR QUALITY
ID
Location
Cleveland, Indiana
Pros
- Storage capabilities
- Layout of the rig
Cons
- Poor quality of materials
Reason of review
Damaged or defective
Loss
$500
Preferred solution
FIX UPOLESTRY AND CANOPY OVER WINDOW
New Reviewer
Very disappointed
We purchased a KZ Sportsman LE in Feb 2019. It is a model 261bhle. As of this writing we are very disappointed in the workmanship that went into this trailer. Have had several problem with the unit but now we have learned that the roof is lifting and needs a new roof. This is VERY disappointing. I can only hope that KZ will honor the work needed by the manufacturing warranty. This was going to be my retirement trailer but who knows now. Very disappointed owner Mark Saffell markteressa@***.net
1 comment
ID
Location
Cuyahoga Falls, Ohio
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer
Not happy
Mostly workmanship it is shoddy everywhere i understand i bought an affordable mobile home ACE 33.1 new Jan 2019. very few manuals i understand internet finding them is the way all products are going but if you do not know what you have how can you fine them. Is there a product list available for what is in my camper? How was it installed? Still can not get my large TV to play DVD's there are two HDMI cords coming from video cabinet one i have identified as going to outside TV and it works. The other seems to go to the large TV as it is the only other one with a HDMI cord attached but it will not work. And yes the TV works when i use another cord and putting a different DVD player with it. Strange thing is HDMI cord is two different sizes larger at dvd cabinet than it is at TV if it is not for the tv why was it connected? is there a connection under the floor or ceiling? Fridge will not stay working on propane when in drive getting ready to go camping next day. it will stay working on driving trip. Why is this? should i have battery switch on or off in drive. Because of this i am now running a 30 amp service at my house to work fridge. Also tried plugging fridge in directly by removing panel outside it did not work that did work on my last camper. Also found fridge drain when opening outside panel which my dealer said that model did not have one but that is another story. GPs system works sporadically which i can live with but it is placed so the passenger can not work on it to set up or use to look up anything while moving. Had to have most of my outside cabinet locks replaced by dealer and yes i have put most of my miles on camper going back to dealership 90 miles away. Camper now has a total of 1100 miles and we are learning that when we retire we will most likely have to trade in as we do not trust this camper. of course it will not be a THOR. At least it looks great as long as you do not open any space that work was done in. Buy your guys some tools it looks like they cut cable or hose openings with a hatchet. Can't get at plumbing valves to isolate for winterizing what were they thinking? As far as not thinking if the sewer is hooked up the black water valve has to be shut to close outside hatch door not a big problem but come on. Trying to talk to your tech people is a joke it is obvious they are not reading what i type in only want to refer me to a mechanic when i am talking about TV of course then i have to pay for the service thought i did that when i bought the product.
1 comment
ID
Location
Sharon, Pennsylvania
Product
Thor Industries Rv
Reason of review
Access/ activation issues
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Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.