Thor Industries Reviews and Complaints
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Customers don't like
- Customer service
- Product quality
- Company response to problems
Customers like
- Layout of the rig
- Rv lifestyle and the floorplan
- Storage capabilities
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Purchased a Pre-owned 2017 THOR Challenger 37 TB with 5,045 miles from Buddy Greg's RV and Motorhomes in Knoxville TN on April 13 2018. It had damage to the Wet Bay Door that the dealer claimed the previous owner had hit something, it also had an issue with the...
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Wakarusa, Indiana
Traded in my 2012 THOR in Feb 2017 for a brand new 2017 THOR ACE at the Seattle RV show through Sunset RV and there my nightmare began. I was told after signing papers that I could take delivery of my coach the following week from the dealership but this date was...
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Product
We purchased a 2014 Thor citation sprinter and on the way home our tail lights were falling out, slide stop working due to poor workmanship, glass shower doors fell off rail, bulk head was only being held on by two lose screws, frig wouldn’t light , dinettte bed was...
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2018 Thor Synergy purchased Feb 2018. Workmanship issues too numerous to list but in general many things installed crooked, excess use of silicone, construction debris still present, missing/partial'striped screws/bolts and my favorite was finding 11 stables shot into...
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Product
I didn't like
- Quality of workmanship or hardware
I have Hurricane 31s 2017 but i bought at June 2016 and the miles only 3900 mi . on October 18/2016 my husband and I went to vacation at Jackson Rancheria CA. before we go two weeks we want to test the RV and make sure everything working , I roll the owning out is no...
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Wakarusa, Indiana
I didn't like
- Quality is bad
We have a 2015 Thor Freedom Elite. This has hardly been,used. Bench seats are peeling. They says we are out of warranty. They need to stand behind their product even when a few years old. Shame on them for selling cheap product from what I see by complaints they knew...
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Jim hodges 1
Exact same problem with all seats and chairs. Only 3 year old Sunset Trails trailer. I have nothing but problems from the first time out. Has been in the shop more than 200 da...
The First week our electrical system under our bed burned up. We're lucky to be alive. The slide outs kept coming out on there own. Many many little things. Like the shower is not level. The kitchen sink had a leak. There were nails coming up. Now all of our furniture...
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We purchased our 30ft Bunk bed Thor Freedom Elite in May 2017, currently have 5200 miles on it, taking it back to Camping World for the third time this coming week. Still no word on a replacement for the upper bunk bed TV, per Camping World Thor has not responded to...
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Purchased a 2017 Thor Compass and it spent 4 months out of 12 at Camping World. The TV fell off the wall while driving down the road, a/c did not work, all overhead cabinet doors fell off, cracked shower pan, inside paneling started to bow, face of cabinet drawers fell...
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Product
Thor industries have done a GREAT job when i call them in answering all of my questions and helping me with local contacts for my Outlaw 37RB Class A! My problem is with the dealer (General RV) of wixom Mi! They do a great job with getting you in any coach and taking...
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pauls123
We purchased a 2018 Thor Quantum KM24 (Mercedes Benz Sprinter Chassis) from General RV in Draper Utah April 25, 2018. As the vehicle we purchased was not available in Utah, we...
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Thor also made the comment to me during one of our many calls to them “ your camper must of been assemble during production when we were changing factories “ like that was som...