
Thor Industries
Reviews and Complaints
Thor Industries Reviews
New Ace at dealer since August 4th 2014,
Update: Thor Manufacturing is still not responsive to fixing the problem. Camping World has an out in the purchase agreement you sign.
It states they are not responsible for any Manufacturing Warranty issues.
Maybe we all need to get together and place a class action lawsuit against Thor, by the way it is not even American Owned. It is a foreign corporation.
- Will never recommend or buy again
Other Product Review
2014 Thor Motor Coach Review
Disgusted worker
I find this as a poor excuse to do poor quality work. The company seems to have a very poor quality control dept.
We bought a 2013 Tuscany 42wx new in Oct 2014 and it has been at the dealer for the whole time except for two weekends, the slide outs don't work and there are numerous small problems that should have been found at the factory before it ever left. We are hoping the factory can get things fixed because the dealer does not seem to be able or want to fix them.
2012 Thor Hurricane Air leaks in living room slide.[VIN#1465F5DY3C0A03192]
Purchase of Thor Motor Home from Camping World
Chateau Citation
2015 Thor Chateau-Been in the shop more than camping.
Bought Thor , now paying the price
I read a great quote this summer . The bitterness of poor quality long outlasts the sweetness of good price.
2014 Thor Chateau 33 SW..Dissapointed, Angry
Thor Miramar Slide Motors Need To Be Replaced
DO NOT SPEND MONEY ON THOR - NOT A QUALITY PRODUCT
POORLY MADE FREEDOM ELITE 23U RV BY THOR IND.
It may not be the carbon monoxide detector. Thor left all kinds of holes through the floor which lets CO in from under the coach from either the engine or generator or water heater.
In ours we found places you could stick your hand through to underneath. Real poor quality.
Thor Tuscany Tag Axle-Do Not Buy one...poorly made!
Thor Tuscany viewers, I am a man of my word. Back in Feb.
I wrote about my experience with my 2013 Thor Tuscany 45LT. I discussed all the problems with it & how I thought that the builder did not pay attention to detail & just shipped the RV with problems. After sending Thor a detailed list of all the problems that my local authorized dealer could not repair, they contacted me to inform me of what they wanted to do to correct the RV. I just returned from their service center in Elkhart Indiana.
Thor picked up my RV 3 weeks ago & had a professional driver bring it to them. They started on the repairs on schedule based on the list of things to address.The service manager started to inform me almost daily by email the progress of the repairs. I found that to be a plus. For the first time I did not have to chase anyone for info on the progress.
Next, I was in contact with the original setup person who contacted me from the beginning & he informed me that the unit will be ready on time & that someone would contact me with the arrangements to fly me out there to view all the repairs to my satisfaction. Then they were going to fly me back home & have the RV delivered the same way they picked it up. I chose only to fly out & drive the unit back the 950 miles home myself. At this time, I am reporting that I have confidence in Thor's repair facility in Elkhart.
They went above & beyond what I expected & found /replaced items I didn't even know about. I am giving that dept. a thumbs up! The total cost to them was in the vicinity of $12500.
It cost me $0.00 They even paid for the tolls/fuel back. Although I still think that the shop that builds these need to pay closer attention to detail, Thor does have some very competent people that I think should be noted.
Now I'm going RVing!
Thor Tuscany? Not Worth 1/4 Million +$$$
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De Martini no different than the rest. Service is great there I agree, but purchase from them and once your Thor starts to fall apart (within days after our purchase) sales/owners want nothing to do with you other than make sure you pay your service bill before you get the keys back.