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thor camping world problems coach world water service issues quality warranty
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My family & I ordered a new Thor Miramar, and picked it up at Camping World of Syracuse New York. The man who delivered us the rv was a retired gentleman who could not explain any of the features to us. We were rushed through the coach so fast we had to ask for...
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3 comments
#1313969

Yup.... The slide, in our experienced opinion, is far too big for the Lippert Schwintek electric 500/1 ratio motors that Thor uses in their super wall slides.

I bought a 2017 Miramar 33.4 and have had multiple malfunctions since my 6 months of ownership. I've had it repaired 4 times (last time sent it back to Indiana).

Unfortunately (as we are young and have just a few years left with our camping-aged children), we have abandoned the RVing life and have since filed a suit - as they just keep pushing us around....

I have no confidence in the Thor super slide wall system whatsoever! I wish you better luck if you have one.

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ID
#503421 Review #503421 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
New Reviewer

DO NOT SPEND MONEY ON THOR - NOT A QUALITY PRODUCT

We purchased a 2011 32' Hurricane new in February 2011. Nothing but trouble. Automatic steps had to be repaired. One of the slides had to be repaired. Some of the cabinet doors were not installed properly. "Gunk" held the kitchen sink together. Drawers keep falling apart. Most of this was in while still under warranty, was fixed and broke again. They would not fix it again. We even have extended warranty. We called and sent a letter several times. Only to be told it is out of warranty. We absolutely take great pride in our homes - with and without wheels - and do not abuse them in any way. Our retirement travel dreams are no longer! Forgot to mention the five recalls....
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ID
#484054 Review #484054 is a subjective opinion of poster.
Location
Crossville, Tennessee
Product
2011 Thor Motor Coach Hurricane Rv
New Reviewer
From the minute we drove it off the lot we have nothing but problems. Everything that you can think of inside and out has broken on this RV. Most importantly, they have replaced 5 Carbon monoxide sensors, and it is now in the shop for the last month for the 6th...
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2 comments
#1028829

It may not be the carbon monoxide detector. Thor left all kinds of holes through the floor which lets CO in from under the coach from either the engine or generator or water heater.

In ours we found places you could stick your hand through to underneath. Real poor quality.

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ID
#468203 Review #468203 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Thor Motor Coach Rv
Loss
$55000
New Reviewer
I purchased what I thought would me my dream RV & that dream has turned out to be a nightmare! I purchased their 45LT which is their flagship model. Before I even left the dealership in VA, it took 3 additional days to fix all the problems in a brand new coach. The...
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5 comments
#798373

Thor Tuscany viewers, I am a man of my word. Back in Feb.

I wrote about my experience with my 2013 Thor Tuscany 45LT. I discussed all the problems with it & how I thought that the builder did not pay attention to detail & just shipped the RV with problems. After sending Thor a detailed list of all the problems that my local authorized dealer could not repair, they contacted me to inform me of what they wanted to do to correct the RV. I just returned from their service center in Elkhart Indiana.

Thor picked up my RV 3 weeks ago & had a professional driver bring it to them. They started on the repairs on schedule based on the list of things to address.The service manager started to inform me almost daily by email the progress of the repairs. I found that to be a plus. For the first time I did not have to chase anyone for info on the progress.

Next, I was in contact with the original setup person who contacted me from the beginning & he informed me that the unit will be ready on time & that someone would contact me with the arrangements to fly me out there to view all the repairs to my satisfaction. Then they were going to fly me back home & have the RV delivered the same way they picked it up. I chose only to fly out & drive the unit back the 950 miles home myself. At this time, I am reporting that I have confidence in Thor's repair facility in Elkhart.

They went above & beyond what I expected & found /replaced items I didn't even know about. I am giving that dept. a thumbs up! The total cost to them was in the vicinity of $12500.

It cost me $0.00 They even paid for the tolls/fuel back. Although I still think that the shop that builds these need to pay closer attention to detail, Thor does have some very competent people that I think should be noted.

Now I'm going RVing!

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ID
#456958 Review #456958 is a subjective opinion of poster.
Location
Concord, New Hampshire
Product
2013 Thor Motor Coach Tuscany Rv
Loss
$8000
New Reviewer

Thor Tuscany? Not Worth 1/4 Million +$$$

My house that was built to last longer than 6 months cost only a little more than our Tuscany 2013 made by Thor. We purchased our Thor the end of August of 2013. Today is Nov. 3 of 2013. The auto step had to be fixed even before we purchased the unit. This should have been a warning. We were not even out of the sales lot when we found that none of the Bay keys worked. Within 2 days, we had a list of about 12 items needed for warranty work: A short, non-inclusive list: 1) Large Front Awning (a 40 footer with 3 awnings) would not roll out without using a “stick” as a prod; 2) A leather cushion torn on the slide-out love seat; 3) glue stuck to the bedroom shower which we could not get off; 4) a passenger slide-out that wouldn’t go all the way “In”, leaving about a 2 inch gap; 5) A front door that locked us out 2x when closed from the outside (at a cost of almost $100 for a lock-pick to get us back in); 5) night shades that wouldn’t come up without moving the whole mechanism (really poor planning and quality control); 6) a refrigerator door that came open numerous times (which we were assured it would not do) without putting a bungee cord around it; 7) Passenger front seat foot rest and swivel kept coming loose from the cable and would not work; 8) The cover on the driver’s side storage container (inside) won’t hold anything more than a map without coming off; 9) lights inside generator unit stayed on 24/7; 9) the screen door latch was so far away from the hook, it wouldn’t make a connection and therefore was open all the time. This BRAND-NEW unit was taken to Camping World, where it was purchased, within 1 month with these items and a few more. As a result, Thor has yet to provide approval for the passenger slide to be fixed; the awning works on and off; the cushion still has not arrived; we purchased another front door key to “hide” outside as no one seemed to be able to fix this issue; I’m still trying to get the glue off the shower stall, as that was not addressed at all; The night shades roller was moved (as I had done as a stop-gap measure) to an edge to get it close and we were told it was fixed; We bought a bungee cord for the fridge; Passenger seat worked until we turned it to face the salon TV at which point it became non-working again; the service dept couldn’t seem to find the cover that comes loose (I’m leaving it off for our next trip to Camping World), but the latch was fixed as were the lights on the generator compartment! WWOW: 2 of 9+ items. Today, we were ready to leave our spot in Lakeland and head for the SE coast of Florida when our driver’s side front slide came about 2 inches inches on the top and about 8 inches in on the bottom. No matter what we tried, there was obviously a serious problem. Thor service was TOTALLY NON-RESPONSIVE (it’s now after 8:00 pm; we called them at 10 am) and it’s supposed to be 24/7 support. We called Good Sam Emergency Service and they responded within 30 minutes sending someone to us to see if they could remedy the problem. Much to their credit, they tried but their knowledge of this particular coach and its problems was lacking. Another $450. We called a local Thor Dealer and talked with their tech support. Their suggestion? Leave the slide 3/4 way out and drive it to the local Camping World! EXCUSE ME??? While they said it would be okay to drive with a slide 3/4 of the way out, I don’t think so. Whose responsibility would it be if we got a major traffic ticket for driving an “Over-Wide” load without a permit or someone hit our kitchen and drug it down the highway 1000 feet? That, I must honestly and blatantly say, was the most *** thing I heard all day. When we purchased this unit, we were told that it was made by Thor, the same company that made Airstream and had been in business for decades. This is true. However, apparently their vigor to break into the Class A RV market was ahead of their engineering. Frankly we could have purchased a 40-45 foot unit with as nice of an interior and a much better exterior and “working parts” for the same amount. When a unit sells for $275K, you don’t expect to have serious problems -- especially a slide-out that is stuck 3/4 of the way out -- and get such a serious lack of response from the company. I am well aware that it is a Sunday, but RV’s TRAVEL ON SUNDAYS, all the time and in every state. We could understand and tolerate “break-in” issues as we’ve owned RV’s for 30 years and are aware this goes with the program. However, serious engineering and sloppy work (oh yeah, we loaded a Zip Lock bag full of bolts, screws, plastic parts, what appears to be plastic handcuff parts, etc in the slide roller mechanism of the unit) which is likely to be responsible for the slide coming off it’s rollers, is not expected. Here's the pic: We are dismayed and disgusted in Lakeland, Florida, and still waiting on a call from the "24/7" Thor emergency call line. The unit was purchased at Camping World in Gardner/Raleigh N.C., supposedly "fixed" in camping World out of Asheville, NC and has less than 1000 miles. Gerald & Sheila King
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4 comments
#1053242

Sorry to hear you've had so many issues. You went wrong first by going to camping world.

They are the worst. We have a 2015 Thor and love it... We went to Lazy Days in Florida. It was prepared before with got there.

Good luck! With camping world

#894908

Once Thor gets your money, it's all over. I have a new Miramar that is absolutely falling apart as it sits in camping world for the last 5 month waiting for the extensive list of repairs to be completed.

I wonder what Thor would do with a class action lawsuit? I am so tired of calling, e-mailing and complaining to no avail.

#871660

Thank you for taking the time to warn others.

I was finalizing the purchase of a new Tuscany 45 AT, from MHSRV, but after reading this review along with several others found on RV Forums, etc., I have decided to purchase the other brand we also considered.

However, I am looking at other dealers and will probably buy from someone else who doesn't carry the Thor brand if the price is at all close.

I think consumers need to send a message to the manufacturers (and the dealers that carry their product) that we are tired of poor customer service & quality control. (However, rest assured that I will also stay away from Camping World RV sales, their name appears in far too many of these negative reports.)

#807053

Buy a Newmar. We have Dutch Star. Quality is great and the slides are the best in the industry!

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ID
#455648 Review #455648 is a subjective opinion of poster.
Location
Florida City, Florida
Loss
$600
New Reviewer

Thor RV's

In May 2012 we purchased a new 2012 Tuscany RV from Thor industries. From the time of purchase all we had were problems. The first problem was that an awning motor had to be replaced. While driving the coach to be serviced an hydraulic line blew. That line was repaired but after picking it up to head out for our 6 week vacation, three more blew after traveling only one hour. Three more hydraulic lines blew and it was clear that all 10 had to be replaced. We did manage to get away for two of the six weeks and while traveling we had a punch list of 30 plus items that needed repair. Air conditioners needed to be replaced, the refrigerator had to be fixed. More awning problems, 1 had to be replaced, one had to have the motor replaced and the one over the door didn't even cover it. What a poorly design coach. I wouldn't take one if they gave it to me free of charge.
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ID
#351485 Review #351485 is a subjective opinion of poster.
Location
Asheville, North Carolina
Product
2012 Thor Motor Coach Tuscany Rv
New Reviewer
I have just finished reading the complaints about the flakey seats in various people's motorhomes. Wow -dejavu!! I contacted Thor and got their Waranty department euphemistically called customer relations!! They stated as per their policy that our motorhome was not...
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3 comments
#783876

Remember that Thor are only following the rules that they and others have gotten away with. With the continued poor quality of product and assembly, it is incumbent on the potential owner to ensure his choice has been fixed to their satisfaction.

Dealers are given $$ as part of their purchase to apply to the issues of the customer. It is well known in the RV industry that there will be mistakes and poor assembly so they expect the dealer to fix them free of charge IF YOU FIND THEM. A car dealership by any other name.

I am still in this motorhome and still correcting issues. Flexsteel is still no 1 in my mind and went out of their way to help me with a Thor Damon problem.

Go with someone who has purchased a new RV for their evaluation. A used RV guy will not be as useful as someone who has gone through the trials and tribulations of a new RV.

Oh, I have purchased a RV cover for my class A and found Goldline just as bad in their customer service department. Except for their salaries I did almost everything to get them going on the warranty issue.

They are *** and lack the ability to communicate. This starts from the VP Charley Avvanpato. He never returned my call so that I could help the company fix the mistakes so don't buy Goldline. They talk great but do little and their product is questionable in quality and reliability.

We need a blog to put pressure on the RV industry.

Companies like Good Sam have some value in fighting for the consumer but are limited and often political. Many issues remain unresolved based on their choice of fixing.

Good luck

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ID
#343195 Review #343195 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Junior Reviewer
Thor Industries - Damon/Thor deteriorating leatherette in less than 2 years
Thor Industries - Damon/Thor deteriorating leatherette in less than 2 years
Update by user Jul 02, 2012

Well, after many letters to RV magazines and reviewers, Thor contacted me and said they will not do anything. They are sticking to the terms of their warranty even though they were aware of the defective material. I guess it just becomes buyer beware...who would...

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11 comments
#1769773

We have a 2008 Damon Challenger 378 Platinum Edition which has the same crumbling furniture. They wouldnt do anything so we bought slip covers.

I dont really like them but you cant sit on crumbling furniture. Everything else is great in our coach but this makes me angry

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ID
#322029 Review #322029 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Product
2009 Thor Motor Coach Challenger Rv
Loss
$3