Thor Industries
Reviews and Complaints
5M
CLAIMED LOSSES
325
TOTAL REVIEWS
240K
PAGE VIEWS
2
ISSUES RESOLVED
Thor Industries Reviews
A picture is worth a 1000 Words, HD Video is priceless
I have been looking into the rv market and found some helpful videos on the internet reviewing the Thor Tuscan Motorhome brand. awesome floor plans, however, HD video does not hide all the imperfections one can see in the 2016 Thor Tuscany RV wood finish in the cabinets and trim, walls that are not true (1/4" or move off square), 1/8" - 1/4" gaps in the cargo linings in the underneath storage compartments, cabinet doors that do not close correctly, horrible roofing caulking and finish, quality issues in the paint and the list goes on and on. I was so shocked at the poor quality control of the Thor Tuscany Motorhome product I will never purchase their products. As a manufacturing quality control engineer, I have 30 years experience in these areas. No justifications Thor. HD Video is priceless. Buyer be aware.
3 comments
ID
Location
Colorado Springs, Colorado
Product
2016 Thor Motor Coach Tuscany Rv
Reason of review
Not as described/ advertised
Very poor workmanship and quality
We bought a bran new Freedom Elite 26 FE (2016). The materials are of reasonable quality, but the workmanship is horrible. The drawers all fell apart in only 50 miles because they were not screwed to anything. There were holes through the floor under cabinets and the couch and one so large you could stick your hand through it. The water heater was installed wrong and you could see around it from inside. Mattress was terrible. Side panels not sealed at the wheel wells and wheel wells not sealed to panels. Bolts not tightened that hold the coach to the frame so they worked their way through floor. Roof leaks at front. Cabinets and drawers misaligned. It has now been in the shop more than on the road.
2 comments
ID
Location
Colorado Springs, Colorado
Pros
- Ford e450 chassis is well made
- Customer support people were nice
Cons
- Warranty service is slow at best
- Extremely poor workmanship
Reason of review
Bad quality
VEGAS ISSUES
GAS ROD FOR THE DOOR DISAPPEARED AT 1 MONTH OUT OF WARRANTY. CALLED THOR FOR NEW ROD TO SELF INSTALL AND THEY WOULD ONLY SEND IT TO A DEALER AND THE NEAREST DEALER WAS OVER 500 MILES AWAY. INITIALLY, IT WAS IMPOSSIBLE TO CHECK OR ADD AIR TO THE TIRES. THE HUB CAPS PREVENTED ACCESS AND HAD TO REMOVE HUBS FOR REGULAR TIRE CHECKS. ONE EXTENSION WOULD NOT TAKE AIR AT ALL , PAID $100 FOR NEW EXTENSIONS PROPERLY INSTALLED. IT IS IMPOSSIBLE TO CHECK THE VEHICLE BATTERY--HAD TO INSTALL A REMOTE FILL SYSTEM. A THOR MODIFIED OIL DIP STICK, VERY LONG, AND IS HARD TO REMOVE AND INSERT. ADDITIONALLY, SO MUCH FORCE WAS NEEDED TO REPLACE THE STICK I WAS CONCERNED THAT THE TUBE WOULD COME LOSE FROM THE OIL PAN ESPECIALLY SINCE THE TOP BRACKET WAS LOOSE. HAD TO INSTALL ADDITIONAL BOLT TO SECURE THE TUBE. SLIDE OUT QUIT. THE ANTENNA BOOST SWITCH IS HIDDEN IN THE REAR OF AN UPPER CABINET AND VERY DIFFICULT TO REACH. 12000 MILES NO FORD ISSUES.
ID
Location
Amsterdam, Ohio
Pros
- Size-storage
Reason of review
ISSUES LISTED
2015 "lemon" Thor ACE motor home
we bought a new 2015 ACE last year,,July. We spent the entire summer going from one repair facility to another-- the water heater broke twice, the slide motor burnt out,the windshield washer motor burnt out, the step motor burnt out,the trim fell off the night stands,,I could continue. Each time Thor "stood by their warranty" but we lost days of vacation time. This summer--the slide stopped working again-we had to call road advice to help us push it in(not fixed), the generator quit, the water pump quit and apparently when the slide was pushed in a kitchen sink water line was "cut" because now that leaks! Once again we are cutting vacation short & heading back to Camping World with our "lemon"! Does anyone know if there is a lemon law for motor homes?? Help!
4 comments
ID
Location
Cape Coral, Florida
Pros
- Layout of the rig
Cons
- Quality of coach
- Company response to problems
Reason of review
Poor poor quality,,too many lost days when we were either stuck or can't use it etc
Loss
$10000
Preferred solution
Let the company propose a solution
2011 Thor Hurricane Quality
Biggest problem was that Thor issued a recall for 50 amp IOTA transfer switches but didn't purge their stock. A faulty unit made into our coach and we had a small fire and much damage under our bed from the bad transfer switch. Luckily I researched the problem and found the NHTSA recall, challenged the Ocala, FL dealer and the dealer was able to get some satisfaction from Thor for the repairs. I still had to pay half the labor. Several other less serious issues on the coach, some of which I ended up fixing myself. One very aggravating issue was the vinyl graphics cracked and neither the dealer nor I were ever able to get Thor to provide replacements or to divulge their source. I ended up removing the graphics (a huge laborious task) and painting the graphic design. The chassis has been bullet proof - can't say enough about the Ford F53.
ID
Location
Ocala, Florida
Pros
- Rv lifestyle and the floorplan
Cons
- Customer service
Reason of review
Bad quality
Loss
$2000
Preferred solution
Make others aware of lousy quality from Thor Motorcoach
2015 Thor Industries Challenger Review from Chicago, Illinois
I have read with great interest the problems with the purchase of a Thor recreational vehicle. I purchase a 2015 Challenger in February and have only been able to use it twice. It has been to 6 different service centers and is in one now since July21 with the repair work not being completed. I believe I purchased a lemon in fact I know it is. Sent letter to the CEO of Thor with no response from him but a nice lady who is trying to help with the service department in Indianapolis camping world. I would also like a new motor coach that is ready to use for fun not in a repair center. How do we the consumer make the Thor company responsible for the *** workmanship they sell? Linda Hancock
3 comments
ID
Location
Chicago, Illinois
Reason of review
Bad quality
Wish we had checked complaints before purchase
Purchased a 2015 Thor Windsport. It is an absolute piece of ***. We have to take it to the shop after every trip because more things go wrong with it. When we call customer service they tell us to take it to have it repaired only to be repeated after each use. They still have not even paid the people they told us to take it to last. We are so disgusted with this purchase, Dixie RV in DeFuniak Springs that would sell such *** and THOR who couldn't care less about how the people who purchase their products are affected!!!
ID
Product
2015 Thor Motor Coach Windsport Rv
Cons
- Company response to problems
- Product quality
Reason of review
Bad quality
Loss
$20000
Preferred solution
Exchange for better MotorCoach at same amount owed or less.
2012 Hampton Destination Trailer Review
Thor purchased the Hampton line of campers from Crossroads but now they say they cannot find the pricing code for our 2012 Hampton. We are attempting to sell this unit but no can obtain a lone without it Civil court time
ID
Location
Evensville, Tennessee
Reason of review
Pricing issue
2016 Thor Motor Coach Review
My friends just bought 2016 Thor coach took it out once its falling apart. They have 4 pages of items that are broke, dont work, screws coming up the floor, the lists go on.... Customer Service? Must be a thing of the past! No one will return their calls.
ID
Location
Carson City, Nevada
Reason of review
Poor customer service
Thor Industries Service Center Review
We MUST have the name of an authorized diesel Thor Siesta service center in Spokane WA. We do not get a return call Cheri or Tom - 575 551 ****.
ID
Location
Spokane Valley, Washington
Reason of review
Poor customer service
2015 Thor Outlaw Review
I purchased a 2015 Thor outlaw. Complete POS. No back up from Thor. Numerous problems. Spent almost 6,000 to make it drivable. Thor should be asamed.
ID
Location
Victor, Idaho
Reason of review
Bad quality
New Reviewer
Purchased this Thor Vortex 5th wheel Toyhauler brand new from Freedom RV Tucson Arizona in 2007. I have had no end of issues starting with sliding door never staying latched. The mirrored doors never stay on the tracks. The dvd stereo player had to be replaced. My...
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Featured
ID
Location
Tucson, Arizona
Pros
- Storage capabilities
Cons
- Product quality
Reason of review
Bad quality
Loss
$55000
Preferred solution
Full refund
New Reviewer
Very poor workmanship and no back for dealership from Thor
We have have had problems with our batteries and charging system right from new,now have 9000 km and 3000km is delivery and 3000km is for us to return to dealer.Didnt know about bolt to hold fridge door till door was damaged and had to be replaced. Arm rests on caption chairs lose and fall off, sewer line broke off kitchen drain and was running into storage,slide has riped lino, radio in bedroom came with no antenna, so wouldn't pickup stations, no charging wire from motor to Rv battery. Debree in rear feul tank so motor would not run. This RV is a total disaster and Thor is not helping my dealer or answering my questions. My next step is Consumer Protection as I have had to pay bills for repairs and not seeing compensasion for money or loss of use and summer is over and have used for aprox 3000 km the rest of summer it has been waiting for repairs. That is where it is right now and nobody is telling me what they are going to do,always say they are working onit and have to talk to the next person in charge.
2 comments
ID
Location
Unity, Saskatchewan
Cons
- Warranty service
- Playing phone tag with no results
- Product quality
Reason of review
Bad quality
Loss
$10000
Preferred solution
Full refund
2016 A.C.E.
first problem, first trip, the new design on the front of the ACE is a cheap screen that blew off . we called thor, no response. second trip hydraulic leak front jack, camping world has to wait for thor paperwork before they complete the job. radio doesnt work after i pick up the coach from camping world, so side camera and back-up camera are not visible. when i get it home and plug the electric on, the radio works, go figure. the door was off a bit, CW fixed it. stay tuned, we have only had this RV for 4 months and every trip something else is wrong.
1 comment
ID
Location
Providence, Rhode Island
Cons
- Playing phone tag with no results
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution
RV was purchased on 7-31-14 from Camping World Statesville NC for xxxxx. Unit was brought home on 8-9-2014. Immediately we started noticing some things were off on this RV. A cabinet had broken latch. Couch back didn’t sit right. We also noticed moisture in the...
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11 comments
PissedConsumer1207728
#1207728
My sister , has a 2014 Thor ... And has had several problems bought it brand-new at ,,,camping world has been in the shop 6 time.
Ans still not fix ....called Thor and they won't call back .... Stay a way from camp world ... And Thor ...
She is. Afraid to go camping ....
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ID
Location
Cary, North Carolina
Cons
- Customer service
- Product quality
- Warranty service
Reason of review
Bad quality
Loss
$85000
Preferred solution
Full refund
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I was set on Tiffin until seeing the Thor Venetian at a local show. Now that I read Thor reviews, there's no way I will buy a Thor.
Seems like everyone in the industry has rallied around the scheme to tell buyers that "all RV's are subject to things breaking, after all, it's a house on wheels."
Sounds like Thor has no relationship with honor, integrity, ethics, etc.
Test drove 2 Tiffins, and was really impressed. Don't like Tiffin floorplans, but I refuse to sacrifice quality.
I have been looking at the Thor large diesel motorhomes for 2 years. I can't believe how poor they are built and how poor the dealers have been at doing repairs.
One example is water leaking on the sofa after some rain. Looking at another one with the same features, it was leaking also in the same place. I told 3 salesmen and none did anything about the leaks. A month later I came back after a light snow and quess what?
Water was leaking on the same 2 couches in the same spots. One also had a piece of wood trim completely loose and jammed between the bedroom and bathroom. Still untouched a month later. A bathroom was so out of square, you could see the stool with the door closed.
Their was no alignment due to the bad build. I just shake my head in disgust every time I go out to shop for an rv.
I was at a competitor dealership today and sure enough a trim was loose on a $400,000.00 couch. I used to be an automobile shop forman and I give these guys an F.
You were very lucky...some of us have not been. I was floored when our issues were many with a brand-new unit. Would never ever buy or recommend them.