Unclaimed
Thor Industries
Reviews and Complaints
5M
CLAIMED LOSSES
334
TOTAL REVIEWS
240K
PAGE VIEWS
2
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Thor Industries Reviews
Thor Industries - 2016 Thor Palazzo Motorhome Review from Port Orange, Florida
2016 Thor palazzo purchased at camping world st Augustine what a nightmare, we have literally owned it for 13 days took delivery after 3 days of electrical issues from the dealer and proceeded to get stranded at the 1st stop we made on a trip no air Conditioning and...
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2 comments
PissedConsumer1235873
#1235873
The finger pointing at Thor and other RV companies that don't give a dam. They use the cheapest materials and labor.
There is now pride in quality, only get the coaches out at the cheapest possible price. They look great but are junk.
After reading reviews, I will never buy an rv in the usa.
Who said American products are coming back?
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ID
Location
Port Orange, Florida
Reason of review
Bad quality
Thor Industries - 2007 Thor Windsport Review from Smithfield, Virginia
We have had nothing but problems with our windsport, most of them electrical issues. We are on our third Transformer as they keep burning out. We continue to have dead battery issues. The fuse panel under the hood had issues and part of it melted. The leather furniture turned out to be some kind of cloth with liquid leather sprayed on it and flaked and peeled and looks horrible. This company has no quality control and when we saw a special a news report about Thor we realized why. Their technicians are paid by the completed job, not by the hour. In the news report they were running from vehicle to vehicle which explains why the dresser drawer supports only had one screw in each side and we were given a big bag of extra screws when we bought the coach. We feel like we got screwed. We bought a new coach thinking we wouldn't have a lot of issues like you can get sometimes with a used unit. If I had my time to go over I would have purchased someone else's used unit and definitely not a Thor product.
ID
Location
Smithfield, Virginia
Reason of review
Bad quality
Thor Hurracaine
I purchased a Thor Hurracaine 2016 in August 2015. So much is wrong with it .The furnace still does not work right. The bedroom closets are leaking, but would be my problem because over 90 days purchased. Thor told me to read the fine print ! So Camping world would not seal leak because did not know if under warranty or not. I told them fix either way. Leaking and brand new. Was in shop for 2 days. Put back out in rain for me to take back home. Camping World then takes me out to floor to purchase a tube of sikasil for 7.74. Told me I had to get on roof and cover seal. Well first of all my ladder on back of camper is not connected to camper. need new ladder. 2 is it's pouring down rain--was told to tarp it let it dry and seal. I refused to take home. They did seal the next day with a cost of 139.00 !!! Ready But still leaking. Here is list-- closet rod to short, I had to fix. under door bed broke.-- fixed-- passenger and driver chairs arms broke off. fixed --needed new regular because when gas stove and furnace on furnace stops working, fixed--bathtub leaking outside every time used, fixed--bedroom door fell of. half fixed--leaking on furnace circuit board now on 3rd circuit board.--awning had hole. --new awning.--air conditioner in cab does not work. Unable to find ford dealer that will fix. Ladder falling off. needs fixed. Lock on cup board in bedroom needs fixed. kitchen vent leaking. fixed-- Thor doesn't wish to give camping world permission to fix. So I have to haul back and forth and pay hotel bills. This needs to be taken care of!!!
2 comments
Featured
ID
Location
Seattle, Washington
Reason of review
Bad quality
New Reviewer
UNHAPPY ONE TIME CUSTOMER
8 months ago we purchased a Thor Windsport We are constantly having to override to close slides , fuses blow, and the seat cushions!!! How can you sit on cushions that won't stay put. First time we used the couch air mattress it would not hold air!! The RV rattles like its going to fall apart down the road.Our dealer says Thor can do nothing about that??? moulding strips pop off, all paper is peeling, very poorly made, and the smell, not a new smell something different. We thought that would dissipate. NOT! Is there a problem with insulation and or wood used?my last RV we traded was 2 yrs and still smelled new! so very disappointed.Should have stuck to our 5th wheels, so much better quality and more amenities for the $$$$$ VERY UNHAPPY!!!! NEED HELP
ID
Location
Bossier City, Louisiana
Product
Thor Motor Coach Rv
Pros
- Rv lifestyle and the floorplan
Cons
- Quality of coach
- Storage size
Reason of review
Bad quality
Loss
$5000
Preferred solution
REPLACE.... THE VALUE IS TOTAL PRICE
New Reviewer
So many problems
Started with blowing fuses in bedroom then headlight went out then trailer lights would not work to find we had major wiring problem very poorly wired. Then generator quitcharging batteries to find junction box melted. Wires hanging under dash jacks would light up...
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1 comment
PissedConsumer1113994
#1113994
I don't own a thor unit but based on what I read here I would not buy their product as its pure *** and so are the operaters of thor
ID
Location
Irwin, Pennsylvania
Cons
- Playing phone tag with no results
- Quality of coach
- Playing phone tag no help
Reason of review
Bad quality
Loss
$800
Preferred solution
Full refund
Junk
I bought a 2015 Thor Windsport and I have 2000 miles on it and almost all of the miles are from coming and going to the repair shop! I haven't made one trip in it yet! Yesterday I got another recall notice for it! Junk thrown together junk! I'm going to plan a trip...
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1 comment
PissedConsumer1109070
#1109070
Please dont buy a winnebago via , bought new one in 2012 had nothing but trouble , driveshaft replaceed at mt cost, tie rods replaced atmy cost, slide broke all bearings fell out fixed at my cost many many small issues .spent 12,000 in 3 years put up with dozens of little things . Dumped it for a new 2016 ace by thor . Here we go all over again
ID
Location
Maple Shade Township, New Jersey
Reason of review
Bad quality
Loss
$90000
Preferred solution
Let the company propose a solution
NEVER BUY ANYTHING FROM THOR CORPORATION--NEVER
Thor is the worst company I have ever encountered. I bought an ACE 27.1 in Feb. 2014. Over the nearly TWO years I have owned it, the RV has been at the dealer having one after another problem fixed for a total of ONE YEAR OUT OF COMMISSION. Some of the problems include: leveling jacks, radio, sliding door, shelves in the closets, awning malfunction, counter material popping up and off, ceiling material bubbling, leaking windshield, decals on outside bubbling, leaking storage bins. And it goes on. The assembly and quality control from Thor are TERRIBLE. I'm still fighting for my right to a decent product but will probably sell at a loss soon. Consulted an attorney--it would take up to two years to file suit, etc. and I'd have to keep the RV throughout. It's time for it to go. NEVER, EVER BUY ANYTHING FROM THOR CORPORATION. NEVER. TELL YOUR FRIENDS, TOO.
1 comment
ID
Location
Paradise, California
Product
2014 Thor Motor Coach Ace Rv
Reason of review
Bad quality
New Thor Hurricane 34F
I purchased a new unit a month ago. It has been in the shop for the past three weeks for problems. Electric Water heater blows breaker, Ice maker did not function, missing part on awning, slits in the vinyl floor, several of the exterior storage door hinges...
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1 comment
PissedConsumer1087392
#1087392
We bought a new 2016 Windsport 29M at the Hershey Show this fall. The same day we picked it up from Camping World we had issues with the automatic leveling system.
From there it went down hill quickly. The bed frame was literally falling apart, The sliderails to the drawers fell apart, The wood holding the drawer latches were all splitting out. Cabinet door was warped. The coach AC didn't work.
It was missing 2-1/2 pounds of freon. Chrome plating on the sideview mirror is peeling off. More then 30 items found. Unit was dropped off around the 18th of Oct.
Unit still not completed. I insisted to bring it home two weeks ago since I didn't want to worry about it in the snow. I feel for you.
Maybe a class action law suit should be our next move.
ID
Location
Orlando, Florida
Pros
- Storage capabilities
- Layout of the rig
Cons
- Warranty service is slow at best
- Playing phone tag with no results
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
Thor Industries - 2015 Thor Motor Coach Vegas Review from Mountain View, California
Purchased 2015 Thor Vegas. In delivery day front tire was visibly low on air as were two back tires. Windshield filthy. Took 3.5 hours for camping world to clean windshields and put air in tires so we could drive away. The first issue we had was with a/c unit. It would only blast away at high, could not select auto or low. The cameras on both sides alternately stopped working. Delamination issues in bathroom. Leak on drivers side, gasket around windshield came off as we're driving down the road, main engine battery dead and needed to be replaced, hanging wires, door lock assembly failed and we were locked inside the coach. Tire stem issue, needed replacement on double back tires, outside shower compartment lock malfunction/replacement, 12 volt outlets inoperable on passenger side, bathroom shower head needed full replacement, caulking missing at bottom of shower pan. Most of these issues occurred within 12 months/2000 mi. Camping World and Thor were totally useless. We were left on our own to seek repair. We got reimbirsed for $400 from Thor, after spending thousands. Buyet beware when dealing with Thor or camping world.
ID
Location
Mountain View, California
Reason of review
Damaged or defective
Thor Industries - Ace Motor Coach Review from Colleyville, Texas
We have an ace27.5. Have had numerous little problems that drive one crazy. Initially before we took it off the lot they had to have the generator repaired/new 2015. The slide pantry wouldn't stay closed while driving and the pantry door across had to be replaced 2xs. We now bungee it because it still doesn't stay closed. Drawer in step didn't stay closed and had to be replaced be caused I stepped into it. Last time we took it in to have a door replaced, the service tech that that was the last day of warranty. We now are on an extended trip. The motor on the step has gone out and we had to bungee it closed. Open the window and couldn't close it because the window went off the track. Had to take screen off and can't get it back on. The slider topper hinge cracked and the cover twisted and the whole thing had to be replaced. My husband replaced fans with remote controls because we both were too short to reach them. No ladder with bed over driver. With dining table up. Bench seat is too narrow for normal size people. Our granddaughters 3 and 7 were comfortable. I haven't hit everything but my husband is disgusted with the workmanship and we are seriously thinking of replacing it. Loved our old Minnie Winnie and should have kept it.
2 comments
ID
Location
Colleyville, Texas
Reason of review
Bad quality
Inquiry
I bought a 2015 Thour Ace in july 2014 we have only takentwo trips, here are the things we had to replace or have repaired night of purchase camped next morning slide out would not silde back had to have Campng world Georgia come out and rewire Windows came off the tracks had to have the windows openers replaced Cushions on seats by table were not Velcro down as stated in manuel The step stopped working, sliding out, had to have rewired This weekend coming back from Florida the aux batteries overheated called a tech he said there was a recall on them now they are not working Its one thing after another Please notify me if a recall on the aux batteries is in effect and where to go to get repaired or replaced George Page 903517**** gpapage@***.com
1 comment
ID
Location
Paris, Texas
Cons
- Extremely poor workmanship
Reason of review
Bad quality
Loss
$600
Preferred solution
Let the company propose a solution
Storage and draw opens
The cabnet that store my food keeps opening and I have only owned my winds port 2015 7 months in for warranty and they say it's not under it . We go down road and cabnet opens and bangs open and hits other side of coach . We were going to put latch but assumed under warranty and we have them fix so we put foot stool there .Crazy isn't it. Then stairs going out of door has draw does same thing and rattles and if you don't watch draw might be open when stop and you can step into it . I have almost many times . But wanted to wait to get into shop . But we have to pay . I said forget it I can fix it . It took us till 1st Oct to get in for other warranty so now still waiting Thor to approve and I have no motorhome no trips and paying . Nobody ever told me about this problem and we are planning on trading in 2017 to upgrade but I will check other company's and they process before we buy again . We really like everything else about outr first motorhome but not seeing we want bigger .
ID
Location
Redmond, Washington
Pros
- Rv lifestyle and the floorplan
- Storage capabilities
Cons
- Warranty service is slow at best
- Warranty service
Reason of review
Warranty issue, poor service
Preferred solution
Let the company propose a solution
2016 Thor Motor Coach Ace Rv Review
I purchased a 2016 ace and I have not had any problems with the people or the rv. The v10 has plenty o power and handles fine. Gonna travel around the USA. With it.
ID
Location
El Monte, California
Product
2016 Thor Motor Coach Ace Rv
Reason of review
Poor customer service
New Reviewer
2016 Thor Vegas
I hate to say it but made in America means nothing to Thor. I wonder if they use American's to build these *** motor coach's. I guess they have no Quality Control at the plant. They must sit in there offices and drink coffee and wave the finished product through. My coach has so many small items that should have been caught at the factory. How do you put a drivers window in that is the wrong size and takes a gorilla to open. It was driven 1100 miles to the dealership and not even the driver noticed the problems. I tried to take it back to get the warranty work done at the dealership,(motor home specialist in Fort Worth Tx.) and they told me the only open they had was in late November, I replied to them it was stuff that should have been done at the factory or been caught by you before delivery. So I take it to camping world to get it fixed. It takes 3 days to get an ok to do warranty work done because they have to send PICTURES to THOR so make sure it is warranty work. Then you have to wait for the parts to be shipped. It's ben 14 days since the parts were ordered. The factory is in America for pity sakes. I own a CRV and had to get a part for it from Japan and it only took 3 days to get here and was installed on the 4th day. Come on THOR live up to the standard of MADE in America which is supposed to mean QUALITY.
2 comments
ID
Location
Tucson, Arizona
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Water Leaks = DEADLY BLACK MOLD
Hi folks, I found this page by chance after searching and researching options in the fifth wheel and travel trailer market, my wife and I are seriously looking to purchase a trailer. My primary concern is that most of you have experienced water leakes in your trailers and I'm not sure how many of you truly understand the risk of exposing yourself and your family to BLACK MOLD! Black mold is not a joke, it will make you and yours extremely sick. Most people don't know that when construction material is exposed to moisture even for a short time the possibility of a black mold blum is almost certain. This means even if you get the manufacture to fix the problem chances are that behind your wall or under your carpet you will have a massive BLACK MOLD problem. I at one time thought that Black mold was a joke, I thought it was one more thing that "super sensitive folks" complained about, but type in black mold in your browser and please read. I have a very close friend and his family who suffered from such a problem in their newley built home and now my friend and his son have serious neurological issues!!! I realized that the he mold was a serious problem when their newly built home was condemned and they were forced to walk away from their $450,000 home and almost everything in it. Please be aware of the fact that with exposure to water the walls , sub floor, carpet, carpet padding and many other things that your trailer is made of may have a BLACK MOLD outbreak and cause your family to get very sick...
2 comments
ID
Location
Eureka, California
Reason of review
Everything
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Thor Industries
The finger pointing at Thor and other RV companies that don't give a dam. They use the cheapest materials and labor.
There is now pride in quality, only get the coaches out at the cheapest possible price. They look great but are junk.
After reading reviews, I will never buy an rv in the usa.
Who said American products are coming back?
Cannot believe the lousy quality Thor puts out there. Was hoping to find something positive, but yet to find it.
Really liked the Venetian, but no way will I buy a Thor based on horror stories I keep reading.junk.