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1.8 Based on 57 reviews
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  • Customers like
    • Layout of the rig 9
    • Rv lifestyle and the floorplan 7
    • Storage capabilities 5
  • Customers don't like
    • Product quality 18
    • Company response to problems 13
    • Customer service 12
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I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very understanding about the problems I was experiencing and told me they would take care of it. He did! By thursday it was fixed. This experience taught me a valuable lesson. Take everything you read in these complaints with a grain of salt. After my experience,I find it hard to believe they wouldnt back thier warrenty for so many... Read more

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Do not buy one of these motorhomes. We just picked ours up 2 days ago & what a piece of ***. Windows whistle a loud pitch that my ears are still ringing after a 200 mile trip, table vibrates very loud, blind over sink in kitchen will not retract, the bed above the driver seat doesn't work, curtains look like something out of a hooker hotel and one of the rollers on them is missing so the curtain just dangles, shall I go on? If I could take it... Read more

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I had an electrical fire inside the coach under the bed by the freshwater storage tank due to faulty workmanship with the 30 amp service. My 2014 Thor Citation on a Mercedes Sprinter chassis had only 4,000 miles on it. The repairman said that this usually happens when the work is done haphazardly.The Mercedes-Benz Sprinter cruise control stopped working consistently at 3,000 miles and despite 2 visits to the dealership , it works for 50 miles... Read more

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Buyer beware Thor company should be ashamed for misrepresentation.The coach looks amazing and was purchased brand new,it has been in the service department at camping world basically since a couple of weeks after the purchase.Please go with another manufacturer because Thor is not concerned about you or their products. I have been in constant contact with Thor as well as the dealer and still have no results. Read more

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I purchased a 2016 thor outlaw 37rb. It's brand new, only had it for 3 months. The two months have been at the dealership for repairs! I'm paying for sometime that I can not use! Contacted thor and they say they back up their warranty. The point is it breaks down way too much. Not happy witb this purchase.

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Purchased a 2007 kodiak Fourwinds motorhome. I paid $90k for the unit brand new. 18 months of owning it the unit started to delaminate, Thor told me it was from water leaks. I had no leaks just poor construction. I cannot sell the coach for what i owe. I should not have purchased Thor product. 7/31/2016

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Worst decision of our lives to but a 2014 Thor Ace 30.1!!! Bought new in August 2015. Nothing but problems to include 5 water pumps, broken shower, leaking hydrolic fluid, leaks in both slide outs, broken kitchen faucet, broken gray water handle, dead batteries (first week we owned the rig house batteries would not hold a charge), shore power line plug melted into rig-no power surge(we have a surge protector)-receptacle was installed wrong,... Read more

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I'm convinced they hire meth heads to work in their assembly plants. The absolute worst quality i have ever experienced with any product. I can't imagine any manufacturer i could possibly find that would be worse. Then Camping World for repairs??? Forget it.

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My wife and I bought a new 2016 3711 FL in January of this year. We are full time RV'S and I made sure that they would honor the warranty. The factory rep was at the show at the time of purchase and i specifically asked him if they would come to our park where we are based and cover any warranty work. He said that the factory would unless it was something that absolutely had to have shop time ( slide not working properly,etc) when we picked... Read more

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THOR refused to stand behind their product..our THOR, Daybreak 2013, has front end structure issues..we started by noticing the band that covers the front dog house to the side wheel panel, has separated from the two pieces.The seperation was bowed 14 inches long with 1/8 to 1/4 inch pulled away. The dash started making a LOT of noise, even on smooth surfaces.We never had any noise before. When making any turn, left or right the dash noise was... Read more

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